Homecarechairs Reviews 

216
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I wish I had found this site first. I would have been warned. I ordered a chair on 30th June. So far no chair, no asked for refund. Constantly no reply from customer service except once. Thank goodne... See more

Rated 1 out of 5 stars

Awful company. My uncle ordered a chair but unfortunately passed away before it was delivered. I contacted them and they quickly stopped the delivery so they still have the chair. I have been promised... See more

Rated 5 out of 5 stars

High quality, comfortable chair which assists frail elderly person to move more easily from sit to stand. Good range of design options on sizing and also on being able to select pressure relief cu... See more

Rated 1 out of 5 stars

Would give zero but can’t! Ordered a chair for my sister and Rebecca and Lesley could not have been more helpful. When it arrived, the chair wasn’t suitable and they readily agreed to collect it back... See more

Company details

  1. Furniture Store
  2. Mobility Equipment Supplier

Information provided by various external sources

Orthopaedic chairs | Adult high chairs | Disability and Care chairs | We manufacture and supply directly to you. Vat free | Fast delivery


Contact info

2.9

Average

TrustScore 3 out of 5

216 reviews

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1-star

No recent history of asking for reviews

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2.9

All reviews

(216)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy on line ordering

Easy on line ordering, Rebecca very helpful even though office was closed due to coronavirus.chair very comfortable for post -hip-op patient.came well wrapped and on time.

9 April 2020
Unprompted review
Rated 5 out of 5 stars

Hi Mark

Hi Mark ,
In these troubling times I could not believe when I got the email and text from you and parcel force to say Chair was on its way . It is the perfect fit for my mum and I can relax knowing that she will not be slipping out of this chair As was happening with the one she had ,bless her unaware of everything that is going on but has brought peace of mind that I won’t get a call from Carers to say found her on the floor
So I would just like to say a very big thank you and all your team for still working in these very worrying times stay safe and keep clear of this virus

Thanks again
Valerie Cook

4 April 2020
Unprompted review
Rated 5 out of 5 stars

…An excellent service

As I needed a chair quickly for my wife who was leaving hospital after fracturing her hip, I rang on the off chance on a Saturday and luckily Mark answered, found a suitable chair in stock, took payment and arranged for despatch on Monday. The chair is perfect.
An excellent service!

17 March 2020
Unprompted review
Rated 5 out of 5 stars

The Website is easy to use and the…

The Website is easy to use and the layout makes it easy to choose exactly the chair design that you want eg style, colour, size, height, covering and type of cushion. The chair was delivered on time and is good quality. Would recommend.

10 March 2020
Unprompted review
Rated 4 out of 5 stars

Fantastic chairs for parents

Fantastic chairs which we purchased for my parents- we are delighted. The only reason for not giving 5 stars is that I did not receive notification of the delivery date and they just turned up. Fortunately, we were in but I would have welcomed this information. Even so, I would definitely recommend this company and would use them again.

28 February 2020
Unprompted review
Rated 4 out of 5 stars

Chair was good

Chair was good - however delivery left something to be desired. it would have helped if the company had rung or texted before attempting delivery as we were out and could have made other arrangements. Royal Mail mislaid the parcel attempted delivery twice and finally chair arrived damaged. We fixed it and it is OK, but a good experience, ruined by bad delivery. Company were helpful , but still awaiting refund of postage costs.

23 February 2020
Unprompted review
Rated 3 out of 5 stars

They didnt send an e-mail to say when…

They didnt send an e-mail to say when the chair was going to be despatched,had to go on the company chat room to get a sales person to get someone to contact me.
The delivery driver did phone 30 min before delivery which was good, allowing me to come away from work,but the wrong height chair was delivered 21 inch instead of the ordered 19,so had to wait for it to be collected and altered,came back 2 days later on courier who said delivery 11-12,turned up 1.50pm.
So not very happy with service,will not be recommending to others.

16 February 2020
Unprompted review
Rated 5 out of 5 stars

very happy from picking what chair with…

very happy from picking what chair with help online and ringing me to say its going to be comeing on a day thats best for me as i have autism and also spine degenaration so my husband needad to be home for delivery day . my chair is lovely well made and easy for me to get into and i will tell friends how good the custermer help is

14 February 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend

Excellent service , speedy delivery and good quality chair - would recommend

23 January 2020
Unprompted review
Homecarechairs logo

Reply from Homecarechairs

Thank you for your review and kind words Mark

Rated 1 out of 5 stars

BROKEN ON ARRIVAL

I ordered a chair for my elderly father for when he came home from hospital, the chair arrived after 2 weeks and with a broken leg,(the chair not my father), still waiting on a replacement chair, so all in all its taken a month to get a chair.....

21 January 2020
Unprompted review
Homecarechairs logo

Reply from Homecarechairs

Obviously we are disappointed in how your order was fulfilled but The chair arrived broken via Parcelforce on 15th and you told us on 16th. Today is the 3rd working day since then, the fabric is with us today and the chair is being dispatched tomorrow. Now that seems to be pretty good customer service to me which must make this a review on parcelforce
We do many deliveries ourselves but where the chair has to go quicker than we can get there we use parcelforce who are better than the rest and usually ok

Rated 1 out of 5 stars

Chair seat really slippy and as soon as…

Chair seat really slippy and as soon as u sit on it it slips away from you. This chair was for my 93 year old mother who is disabled, we had to go out and purchase a non slip grip mat from
A shop to put under the seat so it didn’t slip. So wasn’t very impressed at all.

20 January 2020
Unprompted review
Homecarechairs logo

Reply from Homecarechairs

This review is the first we have heard of this. The chair is an all vinyl waterproof chair which can be slippery in some cases the slippage is probably caused by poor posture control, a factor that is recognised and catered for by en endless line of non slip products available, the chair is part of our biggest selling range and is in care homes countrywide. You didn't have to go and buy a non slip mat, we fit seat belts, non slip mats, change chair angles to sit back more and I would have given you some matting had you told us. We are a responsible seller and know that one size does not fit all. We are disappointed to have our first one star review but feel it a little unfair and I hope our customers can see that this does stand as not the norm.

Rated 5 out of 5 stars

2nd purchase this year

2nd purchase this year. Item was Excellent quality. Very prompt delivery and excellent communication when I had questions. Many thanks and have already enquired about another purchase.

20 January 2020
Unprompted review
Rated 5 out of 5 stars

Excellent in all areas

Great product, delivered fast, was ordered not long before Christmas, it was delivered before Christmas. Great service

3 January 2020
Unprompted review
Homecarechairs logo

Reply from Homecarechairs

Thank you for your comments

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