Not only do they sell poor-quality, fake Stanley cups for barely $5 less than the original price without even mentioning they are "inspired by" or "dupe," but they also have the audacity to request pa... See more
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Bought this for a Present and it didn’t disappoint, brought life to the garden once it was assembled and fitted. Can be a bit of a fiddle trying to peice it together as it comes on squares, I bought 2... See more
000000star scam BE AWARE NEVER BUY FROM THIS COMPANY. We ordered Homcom double door Tv cabinet order number #1576 on 2/11/2023. It says delivery within 4-5 days. We have not received the item... See more
Company replied
Great quality Outsunny Pergola purchased, price was also cheapest I found for same item anywhere on the Web! Free delivery and 10% off code! Great service! Thank you very much, will definitely use aga... See more
Company replied
Company details
Written by the company
We are a UK based retailer of high quality home products who prioritises offering our products at the lowest possible price. You, the customer should not be affected by third party fees such as those associated with Marketplace Selling. We promote our products solely through home-warehouse.co.uk to ensure you pay the lowest possible price. We currently stock over 1000 product lines with an ever growing inventory - new indoor/outdoor products are added on a weekly basis. We also offer free shipping on ALL Products again ensuring you pay the lowest possible price.
Contact info
United Kingdom
- home-warehouse.co.uk
3.2
Average
40 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fake items that costs like original
Not only do they sell poor-quality, fake Stanley cups for barely $5 less than the original price without even mentioning they are "inspired by" or "dupe," but they also have the audacity to request payment for returning them. I wouldn't recommend buying from this scam store. Giving one star because I have to choose something.
22 July 2024
Unprompted review
Office chair
Found what I was looking for easily. Placed my order and it arrived a few days later. Packaging was good and arrived intact. Would order again from this company.
24 March 2024
Reply from Home Warehouse
Hi there,
Many thanks for your positive review and we are very appreciative of your custom. We look forward to you shopping with us again in future!
Kind Regards,
Melanie
Reply from Home Warehouse
Hi there,
We are pleased to hear that your transaction was smooth and the goods arrived packed well in a timely fashion. We are most thankful for your business!
Kind Regards,
Chris
Well packaged and arrived in good time
26 February 2024
Reply from Home Warehouse
Hi there,
Many thanks for your positive review and we'd be hopeful of your future custom :)
Kind Regards,
Chris
ONLY 1 OF 2 PARCELS DELIVERED
ONLY 1 OF 2 PARCELS DELIVERED
TOLD YOU BY EMAIL ,YOUR REPLY LOOKINTO IT 23/2
STILL WAITING .VERY POOR COMMUNICATION AND CUSTOMER SERVICE
20 February 2024
Reply from Home Warehouse
Hi there,
I can see after chasing up with the Warehouse team that your 2nd parcel was resent and delivered. We apologise greatly for the inconvenience caused at the time but are happy this was eventually resolved.
Kind Regards,
Chris
0000000star scam scam
000000star scam
BE AWARE NEVER BUY FROM THIS COMPANY.
We ordered Homcom double door Tv cabinet order number #1576 on 2/11/2023.
It says delivery within 4-5 days.
We have not received the item yet
No phone number to call
Never reply to emails. We sent 5 emails. Fake invalid tracking number
We aiming to get full refund as soon as possible but fake scam company
never reply to emails. There is no other means to contact.
14 November 2023
Unprompted review
Reply from Home Warehouse
Hi there, we are very sorry about the experience you had initially shopping with Home Warehouse. The business came under new ownership from Jan '24 and we are trying to tidy up and restore the initial positive feedback that we had received from our customers until mid last year. I can see that your order was refunded on 16th November 2023 and we apologise again greatly for the inconvenience. Thanks, Chris
Terrible customer service
Terrible customer service! I ordered a dressing table for my daughter's birthday which didn't arrive in time (still hasn't!) I have sent multiple emails asking about the status of my order and asking to cancel but have heard nothing. Live chat on site also goes unanswered. Really worries I'm not going to get my money back :-(
10 September 2023
Unprompted review
Reply from Home Warehouse
Hi there, we are very sorry about the negative experience you had with Home Warehouse. The business came under new ownership in Jan '24 and we are working hard to try and restore the positive reputation that was once had. I have checked back on order records and can see that a refund was attempted on 9th October, however as a chargeback claim had been submitted through your bank the resulting refund did not land until January 8th. Again we offer our sincerest apologies for the way your order was dealt with. Regards, Chris
Very disappointed with the service of…
Very disappointed with the service of this company. I emailed several times on different occasions about the status of my order. I haven’t had a reply to any email and it has now been 10 days. On the website it claims that it takes 4-5 days for delivery. I have been waiting 10 days and haven’t had no response to my email and i am unable to track my parcel as the tracking number i was given is invalid. The past 4 days i have tried to track my order and i have been unable to as it states that the tracking number does not exist. I am gutted with the service. It is appalling.
19 May 2023
Unprompted review
Great quality Outsunny Pergola…
Great quality Outsunny Pergola purchased, price was also cheapest I found for same item anywhere on the Web! Free delivery and 10% off code! Great service! Thank you very much, will definitely use again and recommend!
27 April 2023
Reply from Home Warehouse
Hi there,
Many thanks for your very positive review - we look forward to your future custom at Home Warehouse!
Kind Regards,
Richard
Good dispatch and delivery time
Easy website to use. 5 days to dispatch on a Friday and my delivery arrived the following Tuesday ( it was May Day) the day before. Very efficient.
27 April 2023
Has anyone got a telephone number
Has anyone got a telephone number as placed an order but not received an email confirmation and I cant find a phone number as no response to emails.
24 April 2023
Unprompted review
Reply from Home Warehouse
Hi there,
Many thanks for purchasing from Home Warehouse.
I have looked back at email correspondence and can see that you were responded to by email to say that we were running 1-2 days behind with dispatch. We trust that when the items were delivered you were in the end happy with your purchase.
Kind Regards,
Richard
Excellent fast service
Excellent fast service. Item definitely great value. Only downside, no communication in respect of delivery date & it was left at my gate.
14 April 2023
Absolutely shocking
Absolutely shocking
Quality of furniture. Trying to build a tv stand, not for past the first piece and the screws just keep turning and making massive craters In the furniture. 100% sending back, waiting for them to contact me about return details. Absolutely diabolical. Do not waste your money on this cheap furniture, it’s more hassle than it’s worth. The photos I’ve taken for this are shocking, I have sent them onto the company
17 April 2023
Unprompted review
Reply from Home Warehouse
Hi there,
We are very sorry to hear about the initial item you received. Looking back at email correspondence I can see this revew was posted before we had a chance to resolve the issue.
I can see your were offered the option of a full refund or alternatively a replacement item. You chose to accept a replacement and we have not heard anything since that.
We are hoping this was acceptable in terms of trying to resolve your issue and apologise for the initial inconvenience that was caused.
Kind Regards,
Richard
Only thing that let them down was…
Only thing that let them down was communications. I had to email to find out the status of my order. Order was delivered and was very happy with the goods. Would use again. Hopefully next time things will go perfectly and I will give 5* review.
2 April 2023
I brought 3 cutting stools for my salon…
I brought 3 cutting stools for my salon I was sceptical but pleasantly surprised
Great quality great price great delivery will order again
20 February 2023
I've only received part of my order I've tried to contact you but can't get through to the customer service
I've only received part of my order
7 February 2023
Reply from Home Warehouse
Hi there,
I have checked back on correspondence relating to this order and can see your initial order was for x2.
Unfortunately our warehouse mistakenly only fulfilled 1 item however we followed up and got the 2nd sent to you immediately.
We apologise for the initial confusion and trust you are happy with how this was dealt with and eventually resolved.
Kind Regards,
Richard
Faulty, unable to play
Was cheap so I wasn’t expecting much but came with strings which it was not possible to tighten properly due to faulty tuning pegs. I was literally only going to use to help encourage my daughter to practice hers. Wasn’t even able to do that.
Am asking for a refund.
5 February 2023
Reply from Home Warehouse
Hi there,
We apologise for the inconvenience.
Multiple sales of this particular item have occurred and we have not had any negative feedback for the quality of the item vs the price.
I can see you were refunded on 17th February regardless.
Kind Regards,
Richard
They will not contact me of a return I…
They will not contact me of a return I need to make 6 emails I’ve sent and still no reply
So if I can advise anyone don’t use this company
Am so furious third no address on the websit or telephone number just an email address they say you have 30 days to return! But theirs no address and emails they don’t respond to
1 January 2023
Reply from Home Warehouse
Hi there,
We apologis for the confusion with your order.
When multiple emails are sent in quick succession the emails are moved to the bottom of the inbox. I have had a look at your order and can see it was indeed refunded on the 22nd January.
We trust this was an acceptable enough solution to your issue.
Kind Regards,
Richard
Best price on the market for the…
Best price on the market for the product, delivery super quick :)
1 January 2023
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