Home Made Reviews 1,668

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant and informative. The customer service is frequently highlighted as outstanding, with many appreciating the personalized approach and clear communication. People often describe the overall service as efficient and smooth, noting that the user experience, from initial inquiries to viewings, is consistently positive. Reviewers also appreciate the staff's extensive knowledge of properties and surrounding areas, which greatly assists in decision-making and finding suitable homes. However, some customers also noted issues with communication, mentioning that responses were sometimes slow or that they were addressed by the wrong name. A few people expressed dissatisfaction with the company's deposit procedures. There were also isolated instances of scheduling problems, leading to rushed viewings or wasted time due to incorrect appointments.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise individual agents like... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting agents'... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report great,... See more

Location

Clients share positive opinions on location. Many customers expressed satisfaction with the properties they... See more

Based on these reviews

Rated 5 out of 5 stars

Piraveen has been super helpful showing me around the complete property and keeping up with multiple queries of mine. He ensured all my security related queries ate answered and has been very kind me... See more

Rated 5 out of 5 stars

Zeeco held it down for me and the viewers. From the moment I needed to park my car in the area to joining them in the building lobby till the end. Good layout and lots of feature rooms to make one fe... See more

Rated 5 out of 5 stars

The whole process from start to finish has been great. From the agent who booked my viewing (I believed his name is Dan) lovely gentleman, answered all my questions and was very nice. Michael w... See more

Rated 5 out of 5 stars

I had a wonderful experience viewing the property. The agent Zeeco is friendly, and very knowledgeable about the house and surrounding area. He answered all my questions clearly and gave me enough... See more


Company details

  1. Real Estate Rental Agency
  2. Real Estate Agency

About Home Made

Information provided by various external sources

Home Made has been built from the ground up to provide both landlords and tenants with the best possible experience at the lowest cost. We’ve recruited experts from around the industry and from outside of it to ensure you get the most out letting. We’re a tech company at our centre, so we’ve built our technology platform around efficiency and speed to ensure we can get tenants into the right properties as fast as and as cheap as possible. Book An Appointment

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’m extremely disappointed with the…

I’m extremely disappointed with the agents from this company. Their behaviour felt very fake and unprofessional.

I had appointments with two different agents. The first one gave us misleading pricing — a property that is still listed on the website for £1,270 was told to us as £1,570.

The second agent was also very disorganised. One time, they grouped me with another person who was looking for a three-bedroom property, while I was clearly looking for a one-bedroom flat. This wasted a lot of my time, as I had to sit through viewings that were not relevant to me before seeing anything suitable. I don’t mind group viewings, but only if everyone is looking for similar properties.

Another time, the same agent called me just 20 minutes before the viewing to say the property was already gone, even though it was still listed on the website.

Also, the photos on the website seem to be purely for marketing and don’t reflect the real condition of the flats. This caused me to waste both time and money travelling to view properties that looked completely different in reality.

18 April 2026
Unprompted review
Home Made logo

Reply from Home Made

Hi there,

Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience. This isn’t the standard we aim to deliver, and we appreciate you highlighting these points.

From what you’ve described, there are a few areas we’d want to look into closely — particularly around pricing clarity, how viewings are organised, and how availability is communicated. We also take any concerns around marketing accuracy seriously, as listings should give a fair and representative view of the property.

We’d like to investigate this properly and review the full timeline of what happened. If you’re open to it, please contact our team at complaints@home-made.com with your details and the properties you viewed, and we’ll ensure this is picked up and reviewed as part of our formal process.

Thanks again for your feedback — it helps us improve how we operate.

Rated 1 out of 5 stars

Avoid

Avoid, never use these people. Awful experience, couldn’t tell the truth and left a poor review on my business account when I complained.

6 April 2026
Unprompted review
Home Made logo

Reply from Home Made

We take feedback seriously, but we do not recognise the events described in this review.

We would never post reviews on a customer’s business account, and we categorically reject that allegation. We also cannot find any record of a transaction or interaction that aligns with the details provided here.

If you have had a genuine experience with us, we would welcome the opportunity to review this properly. Please contact us directly with your full details so we can investigate. Otherwise, we ask that this review is reconsidered, as it does not reflect a verified experience with our service.

Rated 5 out of 5 stars

Viewing Experience

Shaivi gave us an excellent viewing experience at The Rex, She was really friendly and was able to answer essential questions I had, thank you very much!

3 April 2026
Unprompted review
Home Made logo

Reply from Home Made

Thank you so much for your kind words! We’re really pleased to hear you had an excellent viewing experience at The Rex.

Shaivi will be delighted to know her friendly approach and helpful answers made a difference — we’ll be sure to pass this on to her.

Wishing you all the best with your search, and please don’t hesitate to reach out if we can help further!

Rated 5 out of 5 stars

I had a great experience

I had a great experience. I highly recommend them. Agent Darrienn was a perfect professional and very attentive. From beginning to end of the process, he provided all the necessary support to make it easy and clear. Excellent and effective work.

28 March 2026
Unprompted review
Home Made logo

Reply from Home Made

Thank you for your kind words and recommendation!

We’re delighted to hear that you had such a positive experience, and that Darrien provided attentive and professional support throughout. It’s great to know he helped make the process feel clear and straightforward from start to finish — exactly the standard we aim for.

We really appreciate you taking the time to share your feedback, and we’ll be sure to pass this on to Darrien and the team 😊

Rated 5 out of 5 stars

Great Viewing Experience

Shaivi was incredibly helpful during the viewing of the flat. She was attentive throughout, taking the time to answer all questions with patience and up-to-date information, which made the whole process feel much more manageable. Her friendly and professional approach created a really positive atmosphere, turning what can often be a stressful experience into a genuinely pleasant one. Overall, it was a lovely experience, and her support made a real difference during the flat-hunting process.

23 March 2026
Unprompted review
Home Made logo

Reply from Home Made

Thank you so much for your kind words — we’re really pleased to hear you had such a positive experience with Shaivi.

It’s great to know she was able to make the viewing feel calm, informative, and genuinely enjoyable. Taking the time to answer questions clearly and support you through what can be a stressful process is exactly the standard we aim for, so it’s brilliant to see that reflected here.

We’ll be sure to pass this on to Shaivi — she’ll really appreciate it. Wishing you all the best with your move and settling into your new home!

Rated 5 out of 5 stars

I had an excellent experience with my…

I had an excellent experience with my Zecco Talha while viewing several flats in Wandsworth. From start to finish, he was professional, knowledgeable, and genuinely helpful.

He showed me around multiple properties and had an impressive understanding of the local area — from transport links and amenities to the different vibes of each neighbourhood. It really helped me get a clear picture of where would suit me best, rather than just the properties themselves.

What stood out most was how approachable and honest he was. There was no pressure at any stage, just useful advice and a willingness to answer any questions I had. He made what can often be a stressful process feel straightforward and even enjoyable.

I wouldn’t hesitate to recommend him to anyone looking in Wandsworth — a genuinely top-tier service.

19 March 2026
Unprompted review
Home Made logo

Reply from Home Made

Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience with Zecco Talha while viewing properties in Wandsworth.

It’s great to know his knowledge of both the properties and the local area helped you get a real feel for what would suit you best. We’re especially pleased that his honest, approachable and supportive style made the process feel straightforward and enjoyable.

We really appreciate your recommendation and will be sure to pass your kind feedback on to Zecco. Wishing you all the best in finding your new home.

Rated 5 out of 5 stars

Had a great experience viewing apartments at Angel Gardens

Antria was an agent that was very knowledgeable about the different apartmentd and was able to provide insight that most agents aren’t able to. She asks questions to figure out what options work best for you. It was nice for a change as we had been to so many different viewing which had been tiresome. We ended up finding a great place with Antria and can’t wait to move in.

3 March 2026
Unprompted review
Home Made logo

Reply from Home Made

Thank you for taking the time to share such a thoughtful review.

We’re delighted to hear that you had a great experience viewing apartments at Angel Gardens and that Antria was able to make the process feel more personal and helpful. Taking the time to understand what works best for each person is exactly the approach we aim for, so it’s wonderful to hear that stood out during your search.

Congratulations on finding your new home — we hope you’re very happy there, and we wish you all the best for your move in!

Rated 5 out of 5 stars

Caitlin is an absolute asset

Caitlin is an absolute asset. We had an excellent experience with her from start to finish. From the very first viewing, she was incredibly knowledgeable about the apartments, the building, and the overall process. She took the time to answer all of our questions clearly and honestly, and never made us feel rushed or unsure at any point.

What really stood out was her support after the viewing. Caitlin stayed in touch throughout the application process (even though her part of the process was done), guided us whenever we had questions, and was always approachable and reassuring. Her communication and professionalism made what can be a stressful process feel smooth and manageable. She went above and beyond her duties.

Thanks to her dedication and support, we successfully secured the apartment. We’re genuinely grateful for all her help and would highly recommend Caitlin to anyone looking for a place.

23 February 2026
Unprompted review
Home Made logo

Reply from Home Made

Thank you so much for such a thoughtful and detailed review.

We’re absolutely delighted to hear how positive your experience was with Caitlin. She truly takes pride in making sure every stage of the journey — from the initial viewing right through to move-in — feels clear, supportive and stress-free, so it’s fantastic to know that came across.

Your comments about her knowledge, communication and ongoing support will mean a great deal to her. Going above and beyond for our residents is exactly what we strive for, and we’re so pleased she was able to make the process smooth and reassuring for you.

Congratulations on securing your new apartment — we wish you every happiness in your new home, and if you ever need anything, we’re always here to help.

Rated 1 out of 5 stars

Persistently harassed by automated phone calls

Subscribed to receive information about a property in London. Over the following week I was harassed with AI phone calls from different numbers, multiple times a day.

I withdrew consent to be contacted, yet they still persisted with the barrage of calls.

12 February 2026
Unprompted review
Home Made logo

Reply from Home Made

Thank you for bringing this to our attention. We’re very sorry to hear about your experience.

This is certainly not the standard of communication we aim to provide, and we understand how frustrating and intrusive repeated calls can feel — especially after you’ve withdrawn consent.

Please be assured that we take data protection and contact preferences extremely seriously. We would like to investigate what happened and ensure your details are fully removed from any communication lists immediately.

If you’re happy to, please contact us directly with your details so we can resolve this as a priority.

Thank you for flagging this — feedback like yours helps us improve our processes.

Rated 5 out of 5 stars

Great experience with Zeeco

Great experience with Zeeco, super friendly and warm and really convinced us.

9 February 2026
Unprompted review
Home Made logo

Reply from Home Made

Thank you so much for your lovely feedback!

We’re delighted to hear you had a great experience with Zeeco and that the team made you feel welcome and supported throughout. Creating a friendly, warm environment is exactly what we aim for, so it’s wonderful to know that came across.

We really appreciate you taking the time to share this!

Rated 5 out of 5 stars

Zeeco is great very helpful lovely flats

9 February 2026
Unprompted review
Home Made logo

Reply from Home Made

Thank you so much for the kind words!

We’re really pleased to hear you found Zeeco helpful and that you liked the flats. It means a lot to us that you had a positive experience.

We appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Zeeco’s the man!

I had a great experience at Enclave Croydon c/o Homemade Agency. The tour was smooth and well-organized, and the overall atmosphere of the property was welcoming and modern. Zeeco was a cool and very accommodating tour guide—friendly, patient, and happy to answer all questions. He explained everything clearly and made the viewing comfortable and stress-free. Overall, a positive experience and I’d recommend booking a tour, especially with Zeeco.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Zeeco was so helpful

Zeeco was so helpful. He helped guide me through what could have been a very stressful process, with such kindness and diligence. Highly recommend!!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Wembley Viewing

- I had a fantastic viewing of the Wem Tower with Zeeco. He was incredibly friendly, professional, and thorough throughout the entire visit. He walked me through all the key features of the flat and took the time to explain which layouts and options would best suit different needs. His knowledge, patience, and genuine willingness to help made the experience feel effortless and enjoyable.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Michael

Thanks Michael for our viewing at Wem Tower. He was able to answer all of our questions and provide all the details we needed. We appreciate you accommodating the evening viewing and taking the time to talk us through the interest form too

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Top notch

The viewing was amazing. The whole building looked brand new and the facilities are top notch.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service by Michael

The properties are really well maintained and the amenities provided are very good for the price. Thanks to Michael for a smooth viewing and explaining all the details.

26 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look