Holme & Hadfield Reviews 292

We love it ! Its stunning very well made!

Expectations exceeded!!! The original order was delayed but rest assured they provided above and beyond for this delay!!!

These guys over promise and under deliver. Promised delivery before Christmas. Didn't arrive until March, and then it arrived broken. When the defect was brought to the company's attention, they tried to deny responsibility and then tried to condition a refund upon unreasonable return demands. The product is also much cheaper than it appears. It's actually mediocre quality junk. And when you challenge their unethical behavior, they try to game you. Do not do business with this business.

Had an issue with the clear display lid upon arrival of my knife case. Holme and Hadfield replaced it immediately for me

I have their Armory and it’s an amazing product. Looks great, operates and intended, and the storage options are excellent. Looking forward to getting display case!

The products I have all have came very well packaged. It makes you feel like the company cares about how you receive the product. All products have been quality made and I just love them.

I own four different Holme & Hadfield displays and I intend to continue to get more as my collection grows. The amount of input and feedback that the team at H&H take and actively use to sculpt their products into items that truly fit their purpose is beautiful. Customer service has always been top notch and gone above and beyond to take care of their customers. I would highly recommend these displays to anyone looking for a way to elevate the beauty of your collection.

Excellent craftsmanship, stunning design language, functional excellence, and outstanding customer service- what more could you ask?
I have two large Holme & Hadfield display cases for my watch collection, and have given both watch and coin display cases as gifts.
I use and enjoy both my display cases on a daily basis, and the people I’ve gifted with H&H cases were universally thrilled and very grateful.
I can wholeheartedly recommend anything that Holme & Hadfield makes, because I know that it will serve you well and it will make your life just a little bit better.

I have purchased display cases, risers, pen holders and some accessories. I have found every product to be as durable as they are beautiful. They are packaged exceptionally well. I felt the cost appeared to be high until I received my first unit. Then I felt the value was worth the price

Holme & Hadfield delivers exceptional quality paired with genuine, everyday effectiveness. From the moment you handle their products, it’s clear they are built with intention. The materials feel premium, the craftsmanship is precise, and the design strikes a rare balance between form and function. Nothing feels overdone, yet nothing is overlooked.

What truly sets Holme & Hadfield apart is how seamlessly their products integrate into daily life. They don’t just look good on a desk or shelf, they actively improve organization and usability. Everything has a purpose, and that purpose is executed flawlessly.

This is the kind of brand that earns trust quickly and keeps it. Durable, thoughtfully designed, and unmistakably refined, Holme & Hadfield consistently exceeds expectations. Highly recommended for anyone who values quality, practicality, and timeless design.

I asked for the challenge coin Chest display for Christmas, but my father mistakenly purchased a smaller model. When I inquired with Holme & Hadfield about exchanging them in a way without alerting my dad, so as not to embarrass him, I received a non-answer.

I then ended up buying the Chest model on my own. The acrylic piece arrived damaged, so I took photos, sent them to Holme & Hadfield, and asked for a replacement Chest.

But a new acrylic piece arrived, not a replacement of the entire item. I found that this acrylic piece was too small to fit on top of the wood—upon trying to slide the acrylic on, it scratched the wood, and then broke. I have photos of this, too.

I am extremely disappointed with the durability and construction of the Chest model, and cannot honestly say I would recommend it to anyone.

I purchased a knife display case for my husband. I was skeptical about the quality however, my skepticism immediately went away when the case arrived. From the packaging to the product...first class, high quality, and beautiful. I will absolutely shop with Holmes and Hatfield again. Thank you.

Ordered a watch case weeks before Christmas that I requested personalization for as a special gift for my husband. The case arrived promptly, but with no personalization. I inquired with the company whom assured me they would send out the personalization padding right away, but did not receive by Christmas, even though I emailed multiple times. The customer service team ended conversation with me on December 4th and wasn't able to get them to respond till after Christmas. When the padding finally did arrive, it was personalized with the Holme and Hadfield name. I am now being told the personalization department has been disabled and that they are unsure when it will be enabled again. Extremely disappointing for a watch case that is admittedly stunningly beautiful, but the customer service is poor.

I ordered the Legacy watch display case as a Christmas gift. A few days after it arrived a duplicate shipment arrived. Shortly after that Holme & Hadfield contacted me & said that due to a computer error some orders had been double shipped. They included a link to a FedX return label & said a gift card would be sent for my troubles. When I asked how would I know when FedX would be coming to pick it up I was told that"unfortunately we are not able to arrange for pickup at this time" & that I would have to find a FedX store & take it there! The box weights 30lbs & is 18" x 30". I told them several times I did not feel this was right but they refused to help at all. I finally got tired of it sitting here & made the arrangements myself. I never received a gift card & never heard from them after it was returned. This is some of the worst "customer service" I have ever experienced.

I placed an order for the Armada Knife Display Case on December 1, 2025 after seeing their advertizement on Facebook. Payment was issued for the display box, a riser for the same, personalization, and extra knife stands. As we approached Christmas and no delivery or any update I tried to locate a phone number for their customer service department and nowhere is it listed. Only thing you can do is send an email and await a reponse. Still no response and second email was sent. Finally got a response that it had shipped. Then got a notice they were refunding personalization as it could not be done. Still no box or shipping information so more emails sent and several days before a reply. Did finally get the boz but no riser or knife stands. Seems they were inundated with orders which is no surprise with every click on Facebook their ads appear. They cannot fulfill their orders yet they continue to advertise. The knife box is nice but only heaven knows when the rest of it may be received. Very poor Customer Service and poor planning on their part. Fulfill placed orders and not keep adverising especially since they have my money up front. Once I get the items ordered I will never buy from them again. Plus the owners sent a request for review of their product to include the items STILL not received. The email with it said use review button to communicate with them but no surprise-THERE IS NO REVIEW BUTTON. ****BUYER BEWARE****

Was very high quality and husband loved it

I have not yet received my order but I will say this, this company is great! I made a foolish error and sent my order to the WRONG address and Holme&Hadfield graciously helped me out by issuing me a full refund and I will be placing my reorder when my item comes back in stock! Im just so happy with the customer service! Very impressed with this company!

The company really cares about there customers even though the Humidor was running very late they kept in contact with me the whole time and when my Humidor was shipped I was very happy the product was way over the top !! Great things are worth waiting for !!!!!

FedEx never received the item which was estimated to arrive on 12/11. It’s 12/18, and I placed the order on 12/5. Holme and Hadfield said they don’t know what happened but would send another one if I send the original order back if and when it gets here. I just saw another review of a similar situation. Since that one reply from them, I’m being ghosted. No idea what’s happening because they never confirmed or answered my follow up questions. I’ve been emailing for days and nothing. Ghosting customers is my experience with no results, no product to speak of, and no actual service provided. Never did the first thing right and is not bothering to try to make it up. I’ll edit my review if they finally get me what I ordered, but I can’t walk back these last few days of zero response.