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I needed to ask a question about one of their products and the customer experience was fantastic! They not only answered my question on the product but recommended similar products that my dogs would love. Safe to say that was the case they love the Yakers Dog Chews!
I bought Hollings “From the Sea” Sprats for my dog and found a hard, sharp foreign fragment mixed in the bag. I stopped using the product immediately. I attempted to leave a straightforward product review on Amazon twice, but it didn’t remain visible, so I’ve raised it with Amazon support for a refund and to ensure it’s recorded as a quality issue. Photos and packaging details kept. This has knocked my confidence in the product.
The Hollings smokey bones used to be excellent, but now easily fracture, causing a choking hazard to dogs.
I complained to Hollings Customer Service and after initial promises to investigate they ignored all follow up e-mails.
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