Hollandbikeshop.com Reviews 

Reasonable price & quick shipping. The only issue is that the description states' battery operated,' while the product title is 'dynamo operated.' I bought according to the title and I received the correct product.

I ordered a bicycle trailer to be shipped within Europe, but paid with a non-European credit card. My payment was taken from my account but I received no confirmation email. I was initially stressed that there was a scam but when I contacted them Holland Bike Shop responded really quickly. They directed me to their third party payment service (Multi Safe Pay) who had flagged the credit card because it was non-European. HBS resolved the issue quickly once we realised what it was, and then shipped the bicycle trailer very promptly (even in the busy season).

My only negative would be that the issue was at HBS's end (they needed to approve the order for the payment to go through) so ideally they would have done that or contacted me to let me know the payment hadn't come through and the order was cancelled (I waited about a week before getting in touch).

But on the whole really happy with the result even though it was a bit convoluted to get there! If you have a credit card from a country you aren't ordering to, it's probably better to pay with Paypal

Ordered a helmet from them that said on their website was immediately available and would be shipped in 2 working days. Took 6 working days in the end but ok I got an email informing me it will take a bit longer. The helmet I got was what I ordered so all good. 4 stars only because it took longer than advertised.

Order item from them the 19.05, it dissapeared the 22.05, no one knows where it is. Here the 05.06 they don’t want to send a new or refund the money before they get it back, they have got 2 options to find it and nothing happens at all. They tried up to several times that it is our problem, and that we have to contact delivery company, we have done that and still nothing happens

I like the vast assortment of products and the quick delivery.
Dislikes are the poor description of the products with too few pictures and missing dimensions. Also poor cooperation in finding alternative products. Additionally the delivery costs prevent customers from buying small items and the return procedure is a bit cumbersome.

I ordered two items from this shop, but unfortunately, my experience has been extremely disappointing. The items were shipped separately, and while I received one, the main item — URBAN IKI Junior childseat — never arrived. What’s more frustrating is that no tracking number was provided for this item, despite being charged the full €14.95 for shipping.

I’ve tried contacting the shop several times, but they do not answer the phone, and their email responses are very slow and unhelpful — usually just a single line repeating the same vague information. There’s been no genuine attempt to resolve the issue or refund the shipping cost for a service that was clearly not fulfilled.

It’s deeply disappointing to be met with such poor customer service and lack of accountability. I expected much better, and unfortunately, I cannot recommend this shop based on my experience.

Good price and shipping was quick.

They shipped me a bike wheel with completely inadequate packaging, and it was damaged during shipping to me. After I sent it back for a refund, it took them 3 weeks to process the refund, which they rejected 'by mistake'.

Completely worthless customer service. AVOID!!!
I rarely wrote reviews but this experience I have to share.

I ordered One 50 saddle bag 0.5L QR (38 €) and its quick release system cracked in normal use within a week. After complaint, I shipped the bag to hollandbikeshop and paid the return cost 27€ myself. Once it was delivered, I got message that I caused the issue myself and this is not part of warranty. As "compensation" they offered to send broken bag to me!! What a joke!

So I paid 65€ to get nothing but this feeling. Money well spent...

Completely useless customer support. Since their search engine is quite poor, I am contacting them with a very precise request (electric bike that can do both roads and trails, decent autonomy and mostly powerful enough to carry a dog cart with a big dog in it), I give them my height (I am a woman). I am also asking their opinion between two dog carts they carry.
Well customer support can’t provide a single recommendation! She keeps telling me they have too many references (or that she can’t advice me because I am online! Well why do you have an online shop for then?) so she can’t help me choose unless I make a pre selection (which is impossible because again most of the features I ask for are not in their filters). And she has no clue about the dog carts either. So complete waste of time and I will have to find another website to spend my money!

Quick delivery and good product. Fits the rims perfectly.

Ordered 2 different MIK baskets only different in sizes. Both had MIK mentioned in the product description. The only difference in the description was on the size of the baskets.

When opening the parcel, Only one of them included a MIK adapterplate.
When contacting their customer support they said that this is how it should be and that it should not be any MIK plate included in the smaller one.
I asked them to send me the missing plate but they refuse.

Fast shipping and great range of products.

I have just had a very poor experience They sent an inferior and cheaper product and have not even offered to refund the difference in cost - “ My supervisor told me that you need to figure it out, we do not know this kind of information. The problem lies that it is a return package from the UK” they refuse to accept a return from the Uk even when they display delivery times from the Uk on their website . There hasn’t even been an apology this is very disappointing. The shipping cost to The Republic of Ireland was excessive for standard speed delivery.

item was well packaged and arrived safely in Singapore.

Always easy and fast delivery. Thank you

Good assortment and quick delivery with continous updates of the delivery process.