Holland & Barrett Reviews 

They had a promotion of buy one get one free so I paid for two tubes of fizzy lime tablets and I presumed.id get 4 tubes but only two arrived and when I emailed them I got a snotty reply saying it does not work that way !!! I could have just ordered 1 and got the same... Left a bad taste in my mouth don't think.id buy from them.again .. UPDATE. After showing AI my email from them it was actually my mistake I should have bought 4 and H AND B would have only charged me for 2 at checkout .... I changed my feedback from 1 star to 5 because it was my mistake whoops .....

The staff member wouldn't give me my 25%off on Sunday as I had bought some 3 for 2 offers. She said only one offer at a time. Redicelous. Surely staff should be updated on all offers

This reply from H&B is mendacious as follows
-it was not mentioned at all at the time of ordering that to get one item free you had to order 2 items
-my concern was if I ordered 2 I would get 3 but be charged for 2 .They provided no guidance on this at point of order nor do they answer the point
-they state they will reach out to put it right
-they reached out and offered nothing and mistakenly implied I had had a free gift anyway which was ludicrous !!
-I told them to close my account as I did no my wish to do any business with such an organisation
- typically positive words from a market leader but mendacious and misleading
-steer clear of these cowboys !

‼️MUST READ: SAFETY ALERT‼️

Order no: 19468320

I have been shopping from H&B for more than a decade. Their customer service is non existent really the worse customer service I have ever experienced.

My orders are always in their hundreds once a month. They consistently sell STALE cashew nuts. You can take a 5 month break forget that last nut orders were stale and reorder ONLY to find the same stale nuts.

Holland barret always want you to stress your life and return stale nuts. They offer no support at all for longterm customers, several reviews always complain the same thing their organic cashews are ALWAYS STALE! They’re in date but when they arrive look black and nasty, if you taste it you will have to throw it out of your mouth immediately.

I’m extremely concerned they require these nuts back, most companies would’ve asked you to bin them!

Making people RETURN STALE FOODS IS DISGUSTING, DISGRACEFUL, UNHYGENIC, UNHEALTHY and breaches SEVERAL health codes.

In addition, their A-Z multivitamin lists certain vitamins on their website such as Vitamin A 800ug in large amounts, this is NOT printed on the box due to the fact that copious amounts on VIT A can cause miscarriages. This is A HEALTH VIOLATION and should NOT be happening! It is IMPOSSIBLE to trust the products at this stage as they’re requesting back FOOD ITEMS it’s absolutely disgusting! I’m a clean person but the thought that my medications and food items could’ve been preowned by another person who could be unhygienic just horrified me.

Customer service is non existent as I said above, you get 0 apologies, 0 acknowledgment of their errors.

There are many other SAFE retailers we can give our money to.
I very rarely open PayPal dispute as most companies especially when you’re a REPEAT customer spending hundreds of pounds every few weeks will naturally support you and make issues pain free, nope not Holland Barrett.

For these reasons above I will NOT shop at Holland Barrett again, for the sake of your health and that of your children and family please read the online nutritional information of the supplements they ARE SIGNIFICANTLY DIFFERENT FROM WHATS PRINTED ON THE BOX, VITAMIN A 800ug IS NOT LISTED 🤦🤯

The worst experience ever. Sent a £140 order with 38 items in one box that arrived damaged. Courier picture proved it. Complained as I had to clean up their mess. They offered a £5 credit, then £10, then £20. And continued to say i needed to send pictures as proof. Then said I could ship back. In what box?! Had spent over £500 with them and this is how they treat a loyal customer. Beyond insulted. Two calls they made and numerous emails back and forth. Take ownership and do better!!!!! A disaster of a company in how it treats its customers.

The worst customer service I have ever experienced in my life. Despite being a regular and loyal customer, they completely ignored my complaint. And they ignored my further correspondence, requesting a response to my complaint. It’s been weeks. Nothing but silence from them.

I complained because they sent damaged items (which were not cheap). I’m appalled.

Was in northside store can I just say the young lady that look after Was so lovely and so helpful

I always like to visit H&B. The staff members are very helpful and I like their products. Highly recommended!

I was looking for a selection of essential oils. Previous experience with Holland and Barrett led me to search their site for them. They had a great offer across them. The site is very easy to navigate, checkout process was seamless. And delivery was way faster than k expected. All round a great experience experience.

price fixing! while claiming to discount actually giving a raised price on the supplements discounted !!!! several customers noticed this while i was in store!!!!

Today I visited Holland and Barrett in Gorey I met two lovely ladies Claire and Sarah who helped me find exactly what I was looking for they couldn’t have been nicer lovely welcoming experience.

Holland and Barrett is going down the toilet. From "I can't hear you" being used frequently on the phone line (when there's no issues when talking to anyone else) to the Live Chat being AI, minus the Intelligence, or the human equivalent of that. For several months now some products have been supposedly prohibited in Ireland, when trying to buy online BUT are freely available in store. I've tried Live Chat and a Call about this but they were both occasions where the Intelligence bit had disappeared and the person (or bot) just quoted the same rubbish as opposed to tried to resolve it.
It means that customer in Ireland miss most of the best discounts on those products.

Good website and fast delivery. Recommend this retailer.

Very professional and friendly experience

Four orders (i’m a long term customer and potentially gave too many chances) and three issues.
1 - product not delivered
2 - products delivered but it was an empty cardboard box
3 - product could not be delivered as “my building wasn’t accepting orders” - my HOUSE apparently gets a say now

Each time was told ‘this will be reported back so does not happen again”
Each time getting a refund was like getting blood from a stone
Each time AI customer service was useless

2 stars because when eventually I managed to speak to a human 2 out of the 3 of them were great.

Back in April I returned rancid flaxseed oil capsules to the Oldham branch. I was told Iby the manager (heavyset caucasian lady with coloured hair) I would be refunded, which to this day I still have not received. I have been consistently going back and forth with online chat he keeps "reassuring" that I will receive my refund. I have been shopping with H&B for years but will have to close my account due to this frustrating experience.

We visited Holland and Barrett in Haverhill, Suffolk and a young lady by the name of Catherine came to our assistance. Catherine went out of her way to help us with what we were looking for and giivng us very helpful advice. Hang on to Catherine as she is such an asset to your company Thank you Catherine and Holland and Barrett

What a nightmare, The order tracking was nothing but a pack of lies, 3 attempts at delivery all failed with a fantasy tale of me not being in whereas I was. When I call customer service for a refund all I got was the runaround. After explaining what was going on all I got was they would look into it and get back to me, which I dont believe. I allways thought H & B were a reputable company but never again. Uncaring, issue dodging wast of time. Now to see if they do refund me when I finally refuse delivery if it ever turns up.
Update, after an unscheduled out of the blue "delivery" where the goods were thrown over my gate breaking the bottle and spreading oil and broken glass over my path I sent some photos to H & B whereupon I was issued with a refund. A lot of faffing about for nothing

Ease of access

Delivered quickly and packaged well.