Holidu Reviews 

1,546
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers frequently highlight the easy and efficient booking process, describing it as straightforward with clear information and good communication. Many people praise the beautiful, peaceful, and well-placed locations, often close to amenities and offering stunning views. Customers consistently commend the helpful, friendly, and welcoming hosts and staff, who provide excellent support. However, some customers noted issues with customer service, including difficulty reaching a human representative. A few also experienced unexpected booking cancellations or unavailability, sometimes without apology. Reviewers mentioned a lack of communication and unhelpful support, with some encountering ineffective assistance.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, describing it as easy, quick, and... See more

Location

Customers had positive experiences with location, frequently praising the beautiful, peaceful, and quiet... See more

Customer service

People report ambiguous experiences with customer service, with some finding it excellent, quick to respond,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some customers praising the amazing, clean, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally a lovely stay..but the flies and mosquitoes can be irritating at times..but mainly outdoors? A lovely host that's very helpful before you fly with all your necessary information for villa a... See more

Company replied

Rated 4 out of 5 stars

well placed, clean and spacious villa. Close to amenities and restaurants. Kitchen a bit sparsely equipped but it was October and end of season.

Company replied

Rated 4 out of 5 stars

Very good organised. I get all the necessary information about bookings in time. The payment is always done on a wright way.

Rated 4 out of 5 stars

General cleaning is lacking. But the place is beautiful. Pool is well maintained, close to Calpe town we paid 20 euros for taxi. very secure, mattress too hard

Company replied


Company details

  1. Travel & Vacation

Written by the company

Holidu is a search and booking platform for vacation rentals that allows you to find your perfect accommodation and book for the lowest price. We partner with large online travel agencies, regional tourist offices and local specialists to provide you with the large selection you need to find the perfect rental for your vacation. Our proprietary image recognition technology detects if the same vacation rental can be found on multiple websites and will always show you the lowest price.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(1,546)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was fast and very straightforward…

It was fast and very straightforward when booking with a company I have never before used. I will write an honest review after my return. Having used another well known booking.com type agent in the past we have been very disappointed with the quality of the accommodation. Let's hope this one fits the description as per the photos and location. KP

3 June 2026
Rated 5 out of 5 stars

Very good

Very welcoming and very clean cottage with everything that you wanted to hand. Would most definitely stay there again.

4 June 2026
Rated 5 out of 5 stars

A great find!

The house was in a lovely quiet spot with great views and a lovely pool. The owners were super friendly and helpful. We would definitely recommend for those that want to be able to unwind in peace. We will go back again.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Won't be using this company again

Won't be using this company again
I booked accommodation in London for 2 nights in April for May.
When I booked it was advertised as free cancellation before 8th May.
I booked the accommodation, no issues, and received the confirmation. The money was taken by Guest Ready who's property it was.
At the end if April i decided I wanted to cancel the accommodation, as I found something a bit more centre.
I went into my booking via the holidu app & it said i had to contact Guest Ready. I did this & was told I wasn't able to get the free cancellation, as the cut off date had expired in April. I told Guest Ready it was advertised by Holidu as 8th May but they said their T & C's was 10th April.

I ended up going backwards & forwards between the 2 companies, as kept getting told to contact the other company. In the end I asked Holidi to sort this out, as I considered it was their fault, as this is who I booked with & this is where I saw the date for free cancellation.

During the investigation I had no contact from Holidu. All I got was AI responses which was very frustrating. It seemed impossible to get a real person to respond.
It took nearly 7-10 days to finally get a response to tell me what was happening & I finally got my refund of £727.
The customer service of Holidu was very poor.

28 April 2026
Unprompted review

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