HolidayTaxis Reviews 

DO NOT USE THIS TERRIBLE COMPANY, we booked a premium transfer from Palma airport. Unfortunately it did not turn up as promised. We then waited 40 minutes for a standard taxi to arrive. We reported the problem straight away and were told that inquiry had started into this but it could take up to 28 days, 28 days have now expired. Holiday Taxis will not return any emails so I have now put my transaction with my credit card company into dispute. I would advise any other companies who have experienced the same poor service to do the same.

I had an extremely disappointing experience with Holiday Taxis and would strongly advise others to be cautious.

I made a booking through their website, but after completing the payment, the website simply redirected me back to the main page. I never received a booking confirmation, yet the payment was taken from my bank account immediately.

I contacted their customer service multiple times, but getting a response was incredibly difficult. Most of the time, I only received a reply after repeatedly chasing them by email. They eventually provided me with a reference number, but when I contacted their live chat to check the booking, they couldn’t even find the reference in their system.

Every time I spoke to a different agent, I had to explain the entire situation from the beginning and provide all my details again because there seemed to be no record of my previous conversations. Despite confirming that they could not locate any booking while acknowledging that the payment had been taken, they continued to tell me they were “investigating” my refund instead of resolving the issue promptly.

Until now, I’m still waiting for my money back. The lack of communication, poor customer service, and failure to take responsibility have been incredibly frustrating. From my experience, the whole process felt very untrustworthy, and I have completely lost confidence in this company.

I will never use Holiday Taxis again and cannot recommend them to anyone.

Avoid. They didn’t turn up at allocated time then lied saying they came an hour before collection time. They then said the bus broke down and then said they had missed my booking. Very rude chap said I don’t care find your own way to airport. Lied throughout the process if you want to get to the airport on time DO NOT USE THEM. I had to pay 90 euros to get a taxi to the airport and nearly missed my flight

The Driver was on time, he was very friendly, courteous and helpful.

The transfers were excellent both ways. Pleasant drivers and arrived earlier than expected at the hotel and the airport. Highly recommended.

My score of 5 stars reflects my journey once I’d gone back into the Terminal and asked to change vehicles. As you’ll be aware if you look back at my account with you I am a loyal customer that returns year on year and actually use Holiday Taxis on numerous occasions throughout the year, in fact I’ve made 4 bookings with you this year alone.
The reason I had to go back into the terminal and change vehicles was because the first one provided was far from acceptable and no where near your usual standard that you provide for your “Premium” vehicles. The staff on the service desk in the terminal were excellent and helped out immediately and got us a replacement vehicle within 10 minutes and then the new driver was also excellent for our onward journey. My wife and I actually felt sorry for the initial driver as it wasn’t his fault really that car provided wasn’t up to standard. He actually understood our point of view and was very respectful. We aren’t the type of people to complain but I feel that I have to make you aware of the situation that we faced on our arrival at Palma airport. I would be very grateful if you could provide some feedback on my comments.

Kind regards

Chris Morgan

when trying to discuss pick up and vehicle with whatsapp contact we received very poor communication. return messages did not make sense. I ask 3 or 4 times where driver would meet us and all of these messages fell on deaf ears.. after the 4th attempt i received ... yes lina. which again was quite odd. i then noticed the whatsapp confimation had 1 guest not 2 and so i sent a whatsapp to ask them to confirm it was 2 adults and 3 bags. I did not receive a message. All in all a dreadful experience. I lost all confidence so i chose another transfer company

Always easy to book and always arrive on time for pickups both at the airport and returning to the airport. Drivers are friendly and helpful.

26/05/2025 Being picked up on our arrival there was no baby seat!

29/05/2026 On the way back one was supplied - thankfully.

Booked a private airport transfer with HolidayTaxis in Spain, costing £184, and paid extra specifically for a child seat suitable for our 1-year-old.

On BOTH the arrival and departure transfers, the driver/company turned up with a booster seat intended for much older children, could you imagine trying to put a 1 year old in that and put an adult seatbelt on them? On arrival, the representative tried to pressure us into using it and falsely claimed it was “allowed in Barcelona” for a baby. We refused to get in until they sourced the correct seat, causing delays and stress at the start of our holiday. The driver didn't even attempt to install the car seat, I had to do this myself despite paying £184 for the service. Also their instructions were completely wrong, our booking told us to find a particular transfer company in the airport but they had no record of our booking, another company I spoke to had it.

Before the return journey, I emailed HolidayTaxis almost daily during the week of our holiday. Not once did they respond. I used live chat multiple times and they said they would attempt to contact the local transfer company, they said they could "confirm" the correct car seat would be available for us on the return leg specifically because we paid for it - obviously not since we paid for it and didn't receive what we paid for on the first attempt of our outward transfer. I even phoned the local supplier directly to make absolutely sure the correct seat would be provided. Despite all this, the return transfer STILL arrived at 7am with the wrong seat.

We were left with an impossible choice: miss our flight or hold our 1-year-old on our lap during a motorway journey through busy traffic. My wife was in tears for most of the journey because we knew how unsafe it was. We

To make matters worse, the driver appeared to be selecting music videos on a phone mounted in landscape mode while driving, and exceeding the speed limit at times.

I wrote an email to HolidayTaxis complaining about the entire experience on the same day we got home. It took them another week to reply after "investigating" our experience, and said the problem was the "driver selected in the incorrect child seat" - HolidayTaxis told me they could "confirm" we would get the right seat for our return journey. Also they spoke to the driver about the music videos and they said they asked us if they could play music, they never asked and of course that would be fine, but "The music was playing on the drivers phone which is why you see a video on the phone as it is the music video but the driver wasn't watching this just listening to the music while driving." How is that an acceptable response? If you weren't watching music videos why would it be in landscape mode, I recorded a video as proof of this.

I pressed on with my complaint but they did not respond again for another 3 weeks and offered a £87 refund against the £184 we paid, despite completely failing to provide what we paid for, ignoring us while we were on holiday, and endangering our 1 year old child. I pressed on further with my complaint and again they took another 2 MONTHS to respond and offered another £5 refund. As part of my complaint I pressed them to answer how they could ensure this would not happen again to other families but they did not respond to that.

This was an utterly terrible experience and I wouldn't wish my worst enemy to use Holiday Taxis.

If you are travelling with young children, especially babies, I would strongly advise against relying on this company to provide safe or appropriate child seats.

Driver wasn’t there to meet us and turned up 15 minutes late.

When we complained to Holiday Taxi’s the driver actually rang me to refute the complaint.

Companies response was arrogant to say the least.

We use holiday all the time for our transfer from the airport ,we have used for over 15 years and they have been first class every time

Driver failed to collect us on return journey to airport, helpline advice was get a taxi at 90 euros and claim it back
Thomas Cook customer service just quote t&c and pass the buck. Won't use either again!

I was slightly later than normal due to the new border control processes at Fuerteventura airport, but no need to have worried. The Representative/Driver was waiting for me and took my case to the mini bus. Took me to Olivia Beach Main entrance of hotel helpful and efficient.

No driver turned up we were left stranded would never use your firm again

Excellent communication and very friendly drivers

Really unhappy with the service provided. We flew into Malaga airport and were driven to Marbella. Our journey there was fine however on the way back they sent a car that was too small for our luggage. We were ultimately blamed despite getting to our destination at the start of the week just fine. We were all crammed into the back of the car. To top it all off the driver was continuously texting on the motorway/highway whilst my baby was in the back seat!! Not only is it illegal to text and drive in Marbella but doing it and knowing you have a little baby in the back is disgusting. I have video proof of this man doing this on our journey should the company wish to see.

I can't fault Holiday Taxis. I have used them numerous times and it is super quick and easy should you need to cancel and get a refund. However, this time was a nightmare with the company DT Transfers who they subcontracted to for my Türkiye holiday. They do not have a desk at the airport, no-one was waiting with my name on a card as promised and it took me well over 30 minutes begging various people to help me. On the way back, the driver was 25 minutes late which left me rushing through the busy airport and only leaving me with minutes to catch my flight. Due to this, I will think again regarding booking with Holiday Taxis next time if they continue to subcontract to DT Transfers.

I always have a great experience using HolidayTaxis. The drivers are cordial, on time, and the cars are new and sparkling clean. I have never had a long wait before we leave the airport for my journey.

Pick up Faro was great, pleasant driver
Return not so impressive. Driver used side roads and not the motorway for most of journey back to Faro, which considering how slow Faro is to get through passport control was concerning