3 rd time having used holiday safe and although there's a lot of questions it is well worth persevering. A very fair price when other insurers charge far more when you have a medical issue.
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Review summary
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Reviews shaping this summary
We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more
I've recently used Holidaysafe again for our holiday insurance and, as usual, they have provided a top service. I went on their website and started completing the questionnaire when I made a bit of a... See more
Holidaysafe is my go to travel insurance provider, because it's relatively quick and easy to get a quote, you can save them for later, and the prices are very competitive. The documentation is saved... See more
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19K reviews
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Happy Customer
Since discovering Hollday Safe I have ben very satisfied and so when think holiday automatically hink Holifay Safe.
Makes sense!
3 June 2026
May use AI-assist with repliesRead more
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The pages on their website kept…Very inefficient..nothing works
The pages on their website kept freezing. I spoke on live chat, they sent me to book a call, but there were no appointments free at all? so could not make any purchace of travel insurance. Very inefficient
3 June 2026
Unprompted review
Reply from Holidaysafe Travel Insurance
Hi Michael,
Thank you for taking the time to leave us a review and I am sorry to learn of your experience.
So we can review this further for you, please can you email us on responses@tifgroup.co.uk and provide your full name, DOB, post code.
Kind regards,
Claire
HolidaySafe Team
Lack of flexibility
Lack of flexibility - I only wanted cancellation cover for a UK holiday. What I got was the same as overseas travel including such things as medical cover, repatriation, flight cancellation, baggage cover etc none of which were relevant.
26 May 2026
Reply from Holidaysafe Travel Insurance
Hi Richard,
Thank you for taking the time to leave us a review and I am sorry to learn you are unhappy with the cover purchased.
We do not offer cancellation only policies and so any this is correct that you have a full policy. Whilst the destination selected is for the United Kingdom, the cover is as you have stated.
If you do have further queries, the customer service team can be contacted on 0333 005 1962.
Kind regards,
Claire
HolidaySafe Team
Excellent travel insurance
The guy that helped us was brilliant so helpful and knowledgeable Romesh a real cred to you
30 May 2026
Affordable cover.
I have had bowel and liver cancer in the last 4 years and most companies wanted to charge me a fortune for cover. I came across HolidaySafe on the MacMillan site and it was so much cheaper. I have used them many times and on my 2nd occasion I had to make a claim which, after emailing the relevant paperwork and a short phone call from a lovely lady, was paid out in a few days. Last year I was going to visit my daughter in Australia but I was getting ridiculous insurance quotes up to £12,000 and as my visit was under 45 days HolidaySafe gave me a quote of £278. I’m 67 and do not take any medication, so I was shocked at some of the ridiculous quotes. I would never use any other company for my travel insurance.
29 May 2026
Great Customer Service Support
Have had a number of policies through Holiday Safe. Customer care always helpful and policy prices are very competitive
22 May 2026
Policy not required
Fortunately I did not have to use the policy. I would only comment if I had to use the policy. However it was good to have insurance if required.
21 May 2026
Competitive annual Holiday Insurance…
Competitive annual Holiday Insurance for older people even with a few minor health issues.
Easy to book over the phone.
20 May 2026
Easy to follow and answer the online questions…
It was easy to follow and answer the online questions and make payment. Documentation followed promptly, Happy that I did not have any cause to make a claim!
21 May 2026
try this company.
having used the company previously I knew what to expect. good service and realistic prices. my partners medical issues were no problem and price quoted would not go anywhere else.
27 May 2026
Knowing I was well covered if anything…
Knowing I was well covered if anything went wrong.
19 May 2026
Tried to book insurance for family and…
Tried to book insurance for family and could not complete as web site would not accept payment, tried again later and same situation. Re booked with another company as I had no policy to be told the next day I had a policy! Tried to cancel online not working tried customer service and the indian lady struggled for 20 mins to then tell me could not as system not working. I asked to call back to confirm cancellation but nothing and no email. Later went back and cancelled online. price wise ok but not the best for value.
20 May 2026
Unprompted review
Reply from Holidaysafe Travel Insurance
Hi Derek,
Thank you for taking the time to leave us a review and I am sorry to learn of your experience.
This has been raised with our technical team to look into further regarding payment issues so please be assured we are looking into the matter.
I can see your policy has now been cancelled and refunded in full. I am sorry that your experience led to this but if you would like to come back to us in the future, please do not hesitate to contact us, we would be happy to assist.
Kind regards,
Claire
Holidaysafe Team
Easy process and good value for over 75s
22 May 2026
Impressed!
Joined Holidaysafe after my previous insurer stopped offering holiday insurance.
Joining Holidaysafe was straightforward and all documentation arrived online quickly and efficiently.
Impressed!
19 May 2026
Very good value.
Very good value and you get a good price for renewing annual insurance each year.
Very helpful staff if you ring with a query.
19 May 2026
Competitive rates, medical screening using medication a good idea
Process seemed thorough and more usher friendly without speaking to a human, asking about medication then questions targeted to condition, competitive rates and would consider for annual policy
8 May 2026
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