Air France holidays Reviews 

We had a great holiday - I can understand Air France Holiday's good score - followed by a complete failure of all parties concerned to get us back home. Air France Holidays (AFH) appears to be a facade for another company called PerfectStay - presumably they pay Air France to use the brand, the logo and so forth - but the two companies do not seem to work well together. In any case, AFH subcontracted our flights to Transavia who furnished us with false information which AFH then told us to ignore. However, Transavia did indicate on their web site that the return flight was modified or cancelled - no way to know which. But it really was cancelled or maybe never existed. Hence we were left at Amman airport with four other people and no flight or information whatsoever. Stuck in the airport, AFH repeatedly told us to contact Transavia who never picked up the phone. Result: no SMS, no mails, nothing at all from any company to explain why things were as they were or what to do. We had to book a hotel and flights home with another airline at a price more or less what we paid for the holiday. Next comes our multi-risk insurance (taken out via AFH) which has been hopeless so far. In total, we seem to be dealing with no less than 5 companies in between the holiday itself and the insurance claim... 3 weeks after we were supposed to board a flight home. We are being given the run-around, by companies who seem unavailable and permanently too busy to handle anything. It is evident that between AFH and their assurers, PRESENCE Xplorassur, there is no real interest in paying out - despite the additional money we paid for a multi-risk insurance policy (bought in light of the present crisis in the Middle East).

SUMMARY: AFH provided a decent holiday, but they completely failed to manage our return (to Paris) and, quite apart from the inconvenience caused, simply claiming reimbursement for our additional costs is proving hopeless. I estimate 30 hours already spent since we got home - all for zero result.

UPDATE: Air France Holidays eventually repaid us almost all the additional costs, even if the process of getting there was long. I cannot however give them more than three stars since they told us to ignore SMSs that said our flight was cancelled and they were 100% wrong in that respect. Had they looked into the thing in a timely manner they could have saved everyone a lot of grief and themselves some additional costs...

Quand c'était collection air france on avait le descriptif des chambres maintenant avec holidays air france on ne l'a plus !!!????

Simple et rapide

Excellent service clients .

Contact facile au moment de la souscription de séjour

Client de la Collection Air France j’ai eu la naïveté de penser que ma fidélité pourrait être récompensée par un geste commercial. Que nenni… l’accès au service client est en soit une gageure et quand enfin vous arrivez à les joindre, ils n’affichent que du mépris pour votre demande.
Des regrets…

I was charged for breakfast but when I reached the hotel I was told that breakfast had not been included in my booking. It took me to contact PerfectStay to understand why this happened; they did not bother to tell me. I requested a refund and was refunded an amount less that what I had paid initially. I found it both unfair and unprofessional.

AIRFRANCE le top pour l'aviation en tout point,

Agent parfait

Horrible, I will not take anymore an hotel from la collection from air france, a five star hotel with an horrible beach with no space, for the people,and a very bad ateention, and when I was there I call the representative and didnot answer me to change the hotel, and besides I paid 3000 euros for 11 nights, and I have tostay one more night and they charge me 129, where are the rest of the money, and I took a flgiht in first class for my first time, the screen doesnt work no audio cuts in the video, the meat that I asked burn out, and look at this they paid for the overnight and they told me late, but they are so generous they give me in the airport a bonus of ten dollars,that I gave to the people of the airport, if you want to give me a bonus give me back the 1400 euros you take from me and the horrible stay in this expensive and horrible hotel with a horrible beach and no space for the clients, thank you to ruin the most expensive vacations of my life

Monique went out of her way to help me - even calling me on the phone after her online time was expired

The 7 nights on the nile criuse with the „MS Tuya“ was amazing! We had the possibility to visit all of the most important temples and sites across the nile! Our tour guide Usama did an incredible job, he explained us all the history of those historic sites! And everything in our own language (German, obviously he speaks Arabic and English too). My wife and me were very satisfied with the trip and speacially with our tour guide. Beside all his great knowledge, he is a very gentle person and we call him our friend now. His Germany is fantastic, you can ask him whatever you want to know and he will explain it to you. We definitely recommend this tour on the nile, and even more Usama.

Excellent relationnel ! Bravo et merci à Wassim !

Intéressante la collection Air France, pour la plupart des destinations.

Collection Air France nous a très bien accompagné. L’hôtel correspondait parfaitement à la description! Merci pour ce superbe voyage

Conforme en tout point à la description du séjour, et un excellent rapport qualité prix.

We traveled three times with collections Air France and were satisfied 100% every time...