I can honestly say i have never had the high level of support that was provided to me by Misha Singh. Not only did she call to personally check my preferences for check-in but she also tried several... See more
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I had to wait over hiurs to get a response to my inquiry. It’s frustrating when issues are not addressed promptly. 2. Unhelpful Assistance: “When I called for help, the representative seemed unin... See more
Company replied
I booked my ticket last minute and didn’t realise it didn’t include luggage. I was soo stressed, but fortunately, was able to connect with your London office and speak with William. It was a pleasure... See more
Having booked a flight to a country I waited half my life to visit, Tanzania, I thought I had booked a bargain with Flightmovers. Your assistant came back to me and told me the price had gone up be... See more
3.6
Average
259 reviews
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Thomas was incredibly helpful in…
Thomas was incredibly helpful in securing my flight at the best price. The entire booking process was smooth and quick. I’m really happy with the service
1 February 2025
Reply from Holidaycart
Dear Passenger,
Thank you so much for your kind words and positive feedback!
We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know we were able to meet your expectations.
We truly appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Holidaycart
Absolutely the worst experience I have…
Absolutely the worst experience I have ever had with a travel company. I bought a ticket not knowing that it was not a guaranteed ticket. I paid the entire amount and was told via a follow up email and phone call that it would be "pending for up to 48 hours" until the airline confirmed whether it could sell the ticket at that price. Despite reading the T & Cs before purchased the ticket, I did not know this ticket was not a guaranteed ticket when I purchased it!
HolidayCart then reassured me that if it would not be confirmed within 48 hours, I would receive a 100% refund. I reluctantly decided to wait for 48 hours.
After 48 hours, they advised that it was "still pending" and they had no authority to provide me with a refund. They told me that it could be "pending" up until 48 hours BEFORE THE FLIGHT DEPARTED.
I booked a ticket to the USA departing on 7 March, which meant I could potentially have to wait for over a month (5 March) before I would know if I am flying to the USA or not. At which time, I would be unlikely to be able to get another fare at a similar price.
They also advised me that I could not take on any bags, including hand luggage, on the flight. This was not in their T & Cs. HolidayCare advised me that I would need to pay $35 PER KG for hand luggage or checked in bags with this ticket.
I was absolutely appalled by their behaviour, as nothing was not clearly stated in their T & Cs or on their website. When I questioned them about this ambiguity, they relied on the fact that information was not available, nor on the booking, and therefore I "should have known" it was not included.
All their behaviour was dishonest and untrustworthy. They misrepresented information by omitting it from their T & Cs and their website.
I will never recommend anyone use this travel company. Only use reputable companies that have clear T & Cs and they honour their word and reputation.
1 February 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver.
We are unable to trace a booking request under your name. We request you kindly email us at support@holidaycart.net with your details, so we can assist you accordingly.
Best Regards,
Team HolidayCart
Booking my flight was quick and…
Booking my flight was quick and effortless. Everything was clear, and I didn’t face any issues at all. Highly satisfied with the service
1 February 2025
Reply from Holidaycart
Dear Passenger,
Thank you so much for your kind words and positive feedback!
We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know we were able to meet your expectations.
We truly appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Holidaycart
I was able to find a flight that fit my…
I was able to find a flight that fit my budget and schedule perfectly. The booking process was straightforward, and the confirmation came through instantly
30 January 2025
Reply from Holidaycart
Dear Passenger,
Thank you so much for your kind words and positive feedback!
We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know we were able to meet your expectations.
We truly appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Holidaycart
Ruby Kaur we are got the ticket and we…
Ruby Kaur we are got the ticket and we are going to check in at the airport thank you
29 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Best Regards,
Team Holidaycart
Reply from Holidaycart
Dear Passenger,
Thank you so much for your kind words and positive feedback!
We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know we were able to meet your expectations.
We truly appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Holidaycart
Shilpi made booking my flight a breeze
Shilpi made booking my flight a breeze! She helped me find the best deal for my dates and answered all my questions. I’ll definitely book my next trip through HolidayCart.net!
28 January 2025
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Best Regards,
Team Holidaycart
scam scam scam
scam scam scam
my family an I were travelling back from nz we thought we got bargin tickets but we didn't and wandered why we never got our etickets after numerous phone calls emails, which by the way the number given is not correct , the guy on the phone who I dealt with was completely rude and basically yelled at me for apparently not reading my emails because apparently the email that they supposedly sent had on there I had to pay an additional 1500 for luggage after paying already 3000 it's a scam to make more money for there company please if you are trying to get flights online avoid this company at all costs please I wouldn't want it happening to others the biggest scam out there holiday cart
19 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver.
We are unable to trace a booking request under your name. We request you kindly email us at support@holidaycart.net with your details, so we can assist you accordingly.
Best Regards,
Team HolidayCart
I had the worst experience with…
I had the worst experience with Holidaycart. They are complete scammers and liars. Everything they promised was fake—misleading information, no support, and hidden charges everywhere. I booked a vacation through them, and it was a total disaster. They refused to refund my money even though they failed to deliver on their promises. Their customer service is unhelpful and rude. Please don’t trust this company or waste your money booking through them. Avoid at all cost!!
20 January 2025
Unprompted review
Reply from Holidaycart
Dear Samson,
I hope this message finds you well.
As per our records, you had requested to cancel your flight booking scheduled for departure on January 21, 2025. Since your booking was non-refundable, we offered a tax refund of £90.00 GBP, in accordance with the airline’s policies.
As a travel agency, we are required to adhere to the terms and conditions set by the suppliers and airlines associated with your booking. Unfortunately, a full refund is not possible in this case, as your booking was classified as non-refundable.
While we understand your desire for a full refund, we regret that we are unable to accommodate this request, as it falls outside of the refund policy.
If you require any further clarification or assistance, please don't hesitate to reach out.
Best regards,
Team Holidaycart
Very pleased with service shell be…
Very pleased with service shell be using them again in future. They are very nice people to talk to and help full .
5 November 2024
Unprompted review
Reply from Holidaycart
Dear Passenger,
Thank you so much for your kind words and positive feedback for Emma!
We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know we were able to meet your expectations.
We truly appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Waynee
SCAMMERS!!! DO NOT USE
Please avoid this company at all costs!! They are a complete scam. As with most of the other reviews I booked my flight with them only to be called by them the next day asking for a further £660 for my baggage!!
I did have my transaction cancelled eventually but initially they were refusing a refund
They are rude, lying, scamming thieves and if only I had read reviews on here I would have known better
Do not use this company. They need to be shut down
11 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
We sincerely apologize for any inconvenience caused.
We’ve been unable to locate your booking in our system and would appreciate the opportunity to assist you further.
Could you please give us a call at your convenience and share the details with us? We’ll be happy to look into this and help resolve any issues.
Looking forward to hearing from you soon!
Best regards,
Team Holidaycart!!
Scam ??
I have been told my flights out are all of a sudden not available but my flight home is fine , they said I need to pay an additional £300+ pounds, but I checked the airline website and there’s loads of availability for the flight times I’ve chosen, very strange?? An additional charge is unessecary and seems a scam. Would be appreciative of a response and resolve this.
13 January 2025
Unprompted review
Reply from Holidaycart
Dear Sophie,
We sincerely apologize for the experience you had, and we fully understand your concerns and the frustration this situation may have caused.
We always strive to assist our passengers by offering the best possible options. However, please note that the fares available on our website are dynamic and subject to change based on availability until the ticket is issued.
We truly value your feedback and are committed to providing the best possible service. Thank you for giving us the opportunity to resolve this matter.
Best regards,
Team Holidaycart!!
Ishika Batra
Ishika Batra
She was really friendly and helpful she helped me with everything that i needed to lnow before boarding.
13 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
Great experience by Kia
13 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
Reply from Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
Excellent customer service by Ishika…
Excellent customer service by Ishika Batra!
12 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
Thank you very much ISHIKA BATRA
Thank you very much ISHIKA BATRA
You have been super helpful
With my fight check-in,
Thank you so much
10 🌟 🌟🌟🌟🌟🌟
12 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
Thank you for your kind review! We're delighted to hear you had a great experience with us.
Your feedback inspires us to keep doing our best. We look forward to your next visit and hope to exceed your expectations once again!
Best regards,
Team Holidaycart!!
Reply from Holidaycart
Dear Passenger,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and motivates us to continue providing excellent service. We look forward to welcoming you again soon!
Best regards,
Team Holidacart!!
Meisha Singh was very helpful with the…
Meisha Singh was very helpful with the booking process. Truly professional and would recommend.
11 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
Thank you for your wonderful feedback! We're so happy to hear that you had a positive experience with us.
Your satisfaction is our top priority, and we're grateful for your support. We can’t wait to serve you again in the future!
Best regards,
Team Holidaycart!!
Reply from Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
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