Holidaybreakz Reviews 1,170

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 295 reviews, most reviewers were somewhat happy with their experience overall. Many people found the staff to be very helpful and professional, providing excellent customer service and assistance with bookings and flight details. Reviewers appreciated the smooth and seamless booking processes, with some highlighting specific agents for their patience and clear explanations. However, some customers were dissatisfied with the pricing, noting that advertised low prices often increased significantly after booking, sometimes requiring substantial additional payments. A few other people also felt that the booking process was misleading, with tickets showing as "in process" but never being issued, leading to frustration and extra costs.

What people talk about most

Price

Consumers consistently express dissatisfaction with pricing. Many report being lured by low advertised... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers reported issues where initial... See more

Service

People report ambiguous experiences with service. Many consumers praise the professional, fast, and excellent... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise agents like Adam, Robert, Chloe,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Robert, he helped me a lot with booking my flight for a great price specially when it was a last minute purchase. Grateful with the service and guiding process from start to finish.

Rated 4 out of 5 stars

Robert was my representative. Company service at the beginning was no good. But after they found another options for my travel.

Rated 4 out of 5 stars

Robert is very helpful for double confirmation of my flight schedule. The ticket was not as cheap as I expected, but under the circumstances, I think they did their best for me and my family.


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Airport Hotel
  4. Cruise Travel Agency
  5. Holiday Park

Written by the company

We are a one-stop destination for online flight ticket booking and related services in the USA. We offer the best competitive prices of tickets with top airlines in the world. Holiday Breakz is also committed to providing the best in class support to our millions of customers from all parts of the world. If you are planning for a trip and looking for affordable flight options, you must visit the Holiday Breakz website today.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 3% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

It took some time to get the refund…

It took some time to get the refund which got me anxious for a bit but I did the got the money! They are trustworthy in my opinion you just need to have faith in yourself.

Thanks to mister Adam to make sure everything is okay and the colleagues as well.

Son Willy

13 September 2025
Unprompted review
Rated 1 out of 5 stars

They will scam you for your money

They will scam you for your money! Be aware of this company. I booked I never received my ticket I called they said someone will return my call but I don’t know why if all I’m requesting is my e-ticket then I call again I’m placed on hold for 10min and disconnected I attempted to call multiple times guess what? They placed me on hold for a few minutes and disconnected my call. I emailed them because this trip was important i was visiting my mother who I haven’t seen since my brother passed away 3 years ago and wanted to surprise her. Additionally I made the last call sounds like they have one rep who works there he gave me an attitude when I asked why would someone call me back if all I’m requesting is my e-ticket are you trying to scam me for money? He was upset so I told him that I filled a complaint with the best business bureau which is try and left a review on that website I will also call my credit card company and dispute the charges!!!!!!!!

15 September 2025
Unprompted review
Holidaybreakz logo

Reply from Holidaybreakz

Dear Customer,

We're sorry to hear about your recent experience and we certainly wanted to would like to investigate the matter further to ensure we address your concern.

Could you email us at support@holidaybreakz.com with your booking reference number, registered email address or phone number? This will help us look into your booking details and understand what went wrong.

We appreciate your cooperation and look forward to resolving this promptly.

Best regards,
Support Team

Rated 1 out of 5 stars

Huge Scam

I booked tickets online and then received a call that the flight I booked was no longer available and now have to pay 1200.00 more for a different flight. I said cancel and refund my money they said no refunds. I canceled my credit card so they could not charge me...beware DO NOT BOOK WITH THEM. Huge scam!!

10 September 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BOOK WITH HOLIDAY BREAKZ.

In my previous review, I wrote down the increased the ticket price to me three times originally. If you can cancel the booking in 24 hours as per United airlines you will get a full refund. I sent email to holiday breaks to cancel the booking after 15 hours and they The assured that the cancellation is in process. But the cancellation department just ignored the process with the airlines and did not do anything with the cancellation. So instead of getting a refund from United airline, I received a credit that I'm stuck with now. Very bad service. Do not book with them.

12 August 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

It is a scam website. I booked a ticket thinking it was one, but they split it into two separate just to charge me more. When I called the original airlines, I found out the price was much cheaper than I paid them.
AVOID THEM !

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam agency - be careful

Be careful with this agency. We booked two flight tickets from Phoenix to Connecticut, we received the confirmation with the fully paid tickets but the next day morning ,they call us to let us know we need to add $600 to the tickets to fly the confirmed itinerary. AFTER booking and paying, the confirmation H0241805 outlines the baggage and the seas assignments are not yet confirmed. Please note we paid $22 extra per person for the seats assignment and easy boarding. We refused to go with any other itinerary and paying an additional $600. They told us our tickets cannot be cancelled. We were furious. After involving the credit card company, they finally dropped their prawn. Their business tactics may have worked with others but not with us. We would not recommend them at all. Please don't get scammed and be vigilant.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Tricked Into Paying Extra – Worst Flight Agency

I had a terrible experience with this company. I booked a round-trip ticket online at what seemed like a good price. After 24 hours, they told me only my return flight was booked, but not my departure because it was “canceled.” Instead of solving the issue, they asked me to pay an extra $700 to book the departure flight again. Basically, they trapped me by giving me only half the ticket (the useless return flight) and then forcing me to pay much more for the rest. When I asked why, they said it was because I chose “the best offer” and that there was no refund. This makes no sense and feels like a scam. They trick people into paying extra. I strongly advise everyone to avoid this company – the worst flight agency I’ve ever dealt with.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Riyanka Holidaybreakz

🌟 Happy Customer Feedback – Riyanka Holidaybreakz 🌟

✅ Very transparent – No hidden charges

😊 Friendly & encouraging support all along

📞 Quick responses & helpful suggestions

🌴 Made my holiday planning super easy & stress-free

🚀 Highly recommended for honest & warm service

🙏 Thank you, Riyanka Holidaybreakz, for an amazing experience! ✨

8 September 2025
Unprompted review

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