Holiday Bay Reviews 

1,133
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 442 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's exceptional helpfulness, patience, and efficiency, noting their willingness to tailor holiday plans. Many highlight the excellent service and smooth booking process, appreciating personalized approaches and clear communication. Overall, people are very satisfied with their well-planned holidays and the positive experience provided. However, some customers noted poor communication, which led to stress and anxiety. A few also experienced a lack of support and disorganization, particularly with after-sales service and information. Specific concerns included transfers not being provided as expected and accommodation not meeting basic standards or being unavailable.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Holidays

Users describe positive interactions with holidays, with many reviewers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Booking process

Consumers find the booking process to be a pleasant and easy experience, with many praising the helpfulness... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good... See more

Rated 5 out of 5 stars

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more

Rated 5 out of 5 stars

Used the company to book a holiday, We were introduced to Shane he was efficient helpful and gave us all the information we asked for nothing was to much trouble for him he was quick to acknowled... See more

Rated 5 out of 5 stars

Jason was amazing finding us the perfect holiday to four different resorts in Thailand, which we cant wait for next year. He was very patient and manage to provide me with perfect hotels and a fantas... See more


Company details

  1. Travel Agency

Written by the company

We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,133)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The communication with this company is…

The communication with this company is poor also the stress and anxiety leading up to trip away is awful

29 July 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you for taking the time to share your feedback. We are sorry to hear that you have felt stressed and anxious in the lead-up to your holiday, as this is never the experience we want for our customers.
We would like to clarify that we have been assisting you since Tuesday after you experienced difficulty logging into your easyJet account to view your booking. To help resolve this, we emailed your flight voucher directly to you and, together with your travel documents, provided detailed step-by-step instructions on how to access your flight booking through easyJet.
Regarding the confusion over checked baggage, we explained that checked luggage was not included as part of your holiday booking. To ensure complete transparency, we also provided a copy of your booking confirmation along with screenshots of the original chat conversation confirming that checked baggage was not included.
We apologise for any inconvenience or frustration caused and appreciate your feedback. We remain committed to assisting you and wish you a pleasant and enjoyable holiday.

Team Holiday Bay.

Rated 5 out of 5 stars

Holiday pricing

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch with him again in the future.
Yours sincerely
Mr Paul Bradshaw.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Multi centre holiday

We were looking to do a holiday of a lifetime and were connected to Denver whom handled our request efficiently, any queries we had were answered and our holiday was arranged. When I had an issue I got in touch and it was dealt with, the communication was easy and not a problem. Very happy with the whole process and looking forward to our multi centre travel next year 😎 We would definitely recommend this holiday company to anyone looking to book this kind of holiday.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Becky at Holiday Bay

Hi, my name is Andy Woodbridge, I have recently been looking to book a 3 week vacation in October. After lots of research I got in touch with Holiday Bay. A lady by the name of Becky took on the task of providing me with an absolutely unmissable bargain of the century. To this moment I do not know how she managed to get such a great deal. She planned everything from departure at LHR and then step by step until our return. Trust me, if you are looking for a step by step vacation with everything catered for, Becky is either at the other end of the phone or online, she definitely will deliver. Not sure if Becky will read this, but if you book with her please thank her on my behalf .

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Although due to unforeseen…

Although due to unforeseen circumstances I didn’t go ahead with the booking I had initially enquired about I can highly recommend this company and in particular Rex. Upon my initial request for information I was only met with what I can describe as an instant response to my query with a selection of dates airports. Response was quick and very informative. Even after all Rex’s work it wasn’t a problem to him when I said I could not go ahead. No push to proceed ever came from him or this company. If I do go ahead I will definitely go with this company. Thanks again Rex

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Multi-Destination Holiday

My sister and I had an amazing 2-week travel experience to Asia and Australia. We would like to commend Arya for organizing such a seamless holiday experience from booking our itinerary to selecting comfortable hotels in excellent locations. Every hotel was strategically situated, with easy access to buses, trains, and a variety of restaurants, making it incredibly convenient to explore each destination.
Communication throughout the entire process was outstanding. The booking documents provided were clear, well-organized, and made navigating between different countries smooth and stress-free. Thank you, Arya, for your professionalism, attention to detail, and for making our trip such a memorable and enjoyable experience. We highly recommend your services!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Thailand 2026

Hi There

I would just like to say, I have recently been dealing with Becky Hope from Holiday Bay and the experience has been a pleasure and very easy

This type of thing normally stresses me out and has myself questioning everything, leaving me with sleepless before go

Becky has been very friendly and reassuring, answering many awkward questions from myself

However Becky has made me feel very reassured and I look forward to working with her again planning next years adventure

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Arya did an absolutely amazing job…

Arya did an absolutely amazing job organising our trip from London to Bangkok, Chiang Mai, and Phuket. Every detail was carefully planned, from the international travel to the internal flights and all our airport pickups. Everything ran smoothly, making our trip completely stress-free and enjoyable.

She was professional, organised, responsive, and ensured we had a seamless travel experience from start to finish. I highly recommend Arya to anyone looking for a reliable and efficient travel planner. Thank you for making our holiday so memorable!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Rozi was extremely helpful

Rozi was extremely helpful and very quick responding to my questions and queries. The quote was very competitive and included everything I could have asked for.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

My enquiry was dealt with by Bob,

My enquiry was dealt with by Bob,
The information given, was provided professionally and in an easy to understand format.
All the details given matched my requests and any changes from my request ie itinerary etc were amended in a timely manner and the details once again provided. A great service, I would highly recommend using this company to assist with holiday enquiries.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Very informative information

I am interested in taking a trip to Asia with two family members so I contacted Holiday Bay. I was helped by Bob who suggested several trips. Passing on my requirements he finally sent me the full details of two holidays which might suit the three of us. We are leaning towards 8 days in Korea. He was most helpful and now its up to us to make the decision. If the booking process is as informative and helpful as finding a trip, i will be very satisfied

16 July 2026
Unprompted review
Rated 5 out of 5 stars

10 stars

A faultless service, I worked with Bob to book through Holiday Bay and he couldnt have helped any more or been more efficient than he was. Explained what it was I was looking for and a short time later Bob came back to me with an 8 day trip, hotels, flights, connections and all other boxes ticked for activities I have planned, a pleasure to deal with, thank you 😊

22 July 2026
Unprompted review

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