Holiday Architects Reviews 

910
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the knowledgeable staff for taking the time to carefully listen to ideas and crafting bespoke, perfectly organized itineraries tailored to individual preferences and budgets. People appreciate how every single detail is meticulously planned to ensure a memorable journey without any stress or hassle. Some people also felt that the handpicked boutique accommodations, incredibly informative local guides, and completely seamless transport arrangements truly made every single destination entirely unforgettable. Consumers continually emphasize the exceptional attention to detail, smooth execution from start to finish, and outstanding customer support that consistently exceeds expectations across all wonderful international locations.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that reviewers experience wonderful trips with... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during the trip planning... See more

Service

Customers expressed great satisfaction with the service, highlighting detailed planning, expert knowledge,... See more

Location

Customers consistently note positive experiences with location, highlighting magical trips to places like... See more

User experience

Reviewers mention positive feedback about user experience, highlighting seamless trip planning, personalised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our second trip through Holiday Architects. This time, 23 days touring Japan. Emma did a wonderful job; helping to plan our trip, listening to our ideas and giving her suggestions. We stayed in 10... See more

Rated 5 out of 5 stars

We recently returned from an amazing trip to Zimbabwe and South Africa. The trip, booked with Lisa went smoothly from the first conversation. All hotels were excellent as was the transport and guides.... See more

Company replied

Rated 5 out of 5 stars

A brilliant holiday perfectly put together for our family of 6 . Catherine listened carefully to our wishes and created a perfect, much awaited holiday, great walking , excellent accommodation and rea... See more

Company replied

Rated 5 out of 5 stars

Our first holiday to Japan was planned with attention to every detail. Fenton went above and beyond to make our trip truly memorable. He had first hand knowledge of where to be and what to avoid. The... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Since launching in 2010 Holiday Architects has set out to really listen to our clients – we get to know you, we get to know your travel needs and we design the perfect holiday to match. By operating in this manner, and avoiding the standard off-the-shelf packages offered by many other travel companies, we’ve become one of the fastest-growing and most-trusted tour operators in the UK. Underpinning all of this is the expertise of our team: each committed to servicing their specialist destination, backed up with a dedicated country website packed full of unique hotels, quirky excursions and engaging holiday suggestions. Every one of our team has visited their destination many times (often even lived there), has many years’ experience in the travel industry and is carefully chosen to fit with our friendly and helpful team culture. This means when discussing your travel plans, you’ll have the peace of mind that you’re not only speaking to a genuine expert but a real person who cares about you and your holiday. We believe we are better than anyone else at listening to your travel aspirations and turning them into perfectly designed holidays, but of course that is not always easy to substantiate, which is why we were extremely proud in 2019 to be named Wanderlust magazine’s ‘Top Tour Operator of the Year’, for the second year running, gaining a 100% satisfaction rating from their readers. Competition at these awards is fierce, so winning brings us a great deal of pleasure and pride as it means we have lots of very happy clients!


Contact info

4.9

Excellent

TrustScore 5 out of 5

910 reviews

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4.9

All reviews

(910)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing South African adventure

We had the most amazing holiday in South Africa, all thanks to Kirsty at Holiday Architects! Everything was organised seamlessly from start to finish. From the wonderful Cape Town experience and incredible whale watching in Hermanus to the unforgettable safari, every part of the trip was fantastic. Kirsty was so efficient and thoughtful, and everything ran perfectly with absolutely no problems. We couldn't have asked for a better holiday or service. Highly recommend Kirsty and Holiday Architects – thank you for making such special memories for us!

21 October 2026
Unprompted review
Rated 5 out of 5 stars

HA never disappoint

We have benefitted from Holiday Architects ideas and organisation for a few years now and they never disappoint. We have recently returned from a 3 week tour of Japan, put together by Emma, and have been impressed again by their experience, very thorough and detailed planning and delivery. Even though we were thrown a couple of curved balls with aircraft malfunction causing delays to the start of our trip and bad weather in country affecting one of our planned tours, Emma and the team in country were hugely responsive and supportive. Things could not have gone better. Our next trip with HA is next March - we can’t wait!

30 October 2026
Unprompted review
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Reply from Holiday Architects

Hello Debbie! What a kind message to leave us - thank you so much. It is great to hear how incredible Japan was! Your photos are incredible; thank you for sharing them with us!

Although I'm sorry to hear about the curveballs you were thrown, I'm glad that Emma and our partners on the ground were able to manage everything promptly for you; that's what we're here for 💛.

You are going to have the most wonderful trip in March! You are in brilliant hands with our Cat!

Thanks for always choosing us, Debbie 💛.
Team HA.

Rated 4 out of 5 stars

Wonderful week in Egypt

Holiday Architects arranged a wonderful holiday for us and I would definitely recommend them. When we had to rearrange the holiday at the last minute they managed to find a new date without any fuss or trouble. It is not cheap but the service, the guides and the professionalism is worth the money. Everything went as smoothly as it could have done for our week in Egypt.

1 October 2026
Unprompted review
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Reply from Holiday Architects

Morning Victoria,

Thank you for letting us know your Egypt trip went smoothly. We are so glad to hear you had a lovely time ☺️.

We take pride in our customer service, and our experts have worked closely with our trusted on-the-ground partners for years to ensure every detail is just right. Hearing that you enjoyed every part of your trip truly makes our day.

Thank you for choosing to travel with us,
Team HA.

Rated 5 out of 5 stars

Another HA cracker!

We have just returned from our 5th holiday through Holiday Architects - and another resounding success! This time Kirsty arranged a Zimbabwe holiday taking in Vic Falls and then 3 safari lodges in Hwange area. The whole trip was magical, with so many highlights including viewing elephants in such close proximity, walking with Rhinos that form part of an incredible community project and seeing African wild dogs for first time. All camps were fabulous but Jozibanini stands out - it’s more rustic but in such a beautiful remote area that you will have to yourself!

13 October 2026
Unprompted review
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Reply from Holiday Architects

Ah, we are so happy to read that your whopping 5th time travelling with us was a brilliant success!

You know by now how wonderful our Kirsty is, and she absolutely loves working with you; you never fail to put a smile on her face!

Thank you so much for sharing this with us; it's wonderful to hear about all the magic from your trip. The rhino conservation initiative is one of Kirty's absolute favourites, so she'll be so pleased that you loved it as much as she does!

Thank you for choosing to travel with us, and for being such an important part of our wonderful HA community.

We will be awaiting your call and can't wait to see where you plan to visit next! 💙
Team HA.

Rated 5 out of 5 stars

Perfect in all ways

Perfect in all ways. Clare curated a great trip for us in India, with some parts familiar but some completely new. each and every aspect was great and I would highly recommend her and holiday architects.

10 October 2026
Unprompted review
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Reply from Holiday Architects

Morning Charlie!

This is so wonderful to read on a Tuesday morning. Thank you so much for leaving us such a lovely message.

It's amazing to hear that you had such a wonderful time in India, discovering new and old.

Thank you for choosing to travel with us.
Team HA.

Rated 5 out of 5 stars

Holiday of a lifetime in South Africa

We travelled on our very first South Africa & safari experience with Kirsty in September this year and my goodness, what a trip! Speaking to Kirsty you can really tell she knows this part of the world inside and out, and she made the trip planning all so seamless and exciting. She was full of advice before we left, and all of this was absolutely spot on for our holiday - it meant all we had to do was enjoy the holiday of a lifetime without having to worry about any annoying elements of trip planning. Thank you so much to Kirsty and Holiday Architects - we will be back!

13 September 2026
Unprompted review
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Reply from Holiday Architects

Morning!

Oh, what an amazing trip! Thank you so much for sharing it with us; it is so lovely to hear what an incredible holiday you had.

We pride ourselves on our experts' depth of knowledge. Kirsty truly knows South Africa inside out, having been there more times than we can count, and we are so glad that shone through on your holiday!

It's great that you fully enjoyed your holiday without the added pressure of planning and organising; that's what we're here for!

We can't wait to see where you jet off to next! ✈️
Team HA.

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

Holiday Architects have done it... yet again!!!
Emma arranged a trip for us to Japan to celebrate our 10 year wedding anniversary as we wanted to go somewhere completely different and out of our comfort zone! She absolutely delivered!!
Emma made this trip completely bespoke to us, and listened to everything we asked for to make us feel as comfortable as possible.
Japan is an incredible place to explore, there really are no words to describe our experience apart from this destination will be a pretty hard one to beat!
Thank you so much for giving us the best, most precious memories.
🌟🌟🌟🌟🌟

4 October 2026
Unprompted review
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Reply from Holiday Architects

Hi Chelsea!

Firstly, happy 10th wedding anniversary ❤️! We're so happy to hear you took the leap, stepped out of your comfort zone, and were rewarded.

It's music to our ears to hear your tailor-made trip suited you down to a T! Emma put a lot into it, drawing on her own Japan experiences to make your trip fully bespoke to how you like to travel, so we are glad you felt the love and effort she put into it.

We're so happy you loved Japan as much as we do; it really is such a special place. Thank you for sharing your experience with us; it's put a smile on all our faces.

Thank you for choosing to travel with us.
Team HA.

Rated 5 out of 5 stars

Second trip to South Africa

This was our second trip to South Africa arranged by Holiday Architects. Their knowledge and experience helped us to tailor the holiday perfectly. We visited Timbervati game reserve and Sabi Sands and had excellent game drives in both, seeing all the Big Five plus more, including cheetahs! We also visited the wine region and Cape Town. All the arrangements worked perfectly. Can highly recommend.

12 September 2026
Unprompted review
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Reply from Holiday Architects

Morning Susan,

We are so pleased to hear you had another excellent trip! It's delightful to know everything went smoothly and as planned.

Thank you for choosing to travel with us ✈️
Team HA.

Rated 5 out of 5 stars

Newfoundland - wonderful

We have just returned from a wonderful 3 weeks in Newfoundland and Labrador Canada. Holiday Architects arranged our trip and managed to give us something truly special. All of the accommodation chosen was excellent and individual. We were self-driving and the distances we had to travel had been carefully considered so that they were doable in a day.

During the holiday we saw and did things that we might not have chosen for ourselves and enjoyed all of them!

We had one travel glitch during the trip (a ferry cancelled due to bad weather) this was resolved by HA with CanadaVac seamlessly and in fact our holiday was ultimately improved because of it.

This is our second holiday with HA and I would not hesitate to recommend them.

28 September 2026
Unprompted review
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Reply from Holiday Architects

Hi Julian,

It's wonderful to hear you have had a brilliant past three weeks in Newfoundland and Labrador, Canada!

It's lovely to know the accommodation suited you perfectly and that the experiences you tried were a success!

We're glad our HA experts handled the ferry cancellation and ensured your trip continued smoothly; that's what we're here for!

Thank you for choosing to travel with us again. We can't wait to see where you jet off to next!
Team HA.

Rated 5 out of 5 stars

A brilliant holiday perfectly put…

A brilliant holiday perfectly put together for our family of 6 . Catherine listened carefully to our wishes and created a perfect, much awaited holiday, great walking , excellent accommodation and really helpful at every stage . We cannot recommend them highly enough. Would love to do it all again and will certainly be back to book more trips away .

18 August 2026
Unprompted review
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Reply from Holiday Architects

Hello Martin,

Thank you for your positive review; it's been a pleasure to hear that Cat not only designed such a brilliant trip for you, but was helpful throughout. We really pride ourselves on customer service here at HA, so that has put a big smile on our faces ☺️.

We can't wait to see where you decide to jet off to next!
Team HA.

Rated 5 out of 5 stars

Fantastic Morocco

We had a fantastic family holiday organised by Rebecca at Holiday Architects. She kindly crafted the holiday exactly to our needs, really understanding what we wanted to get out of it. From food tours in the heart of Marrakesh’s souks, to preparing and eating food with local Berbers in the Atlas Mountains, finishing off with a night in the Agafay stone desert - we had a truly memorable family holiday to remember.

28 August 2026
Unprompted review
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Reply from Holiday Architects

Wow! What a trip. Spending time with local Berbers in the Atlas Mountains is such a genuine way to get to know the region; sharing stories over delicious food and seeing daily life away from the usual tourist routes sounds like an incredible experience!

Rebecca has been to Morocco more times than we can count, so you were truly in great hands. We're glad to hear that knowledge paid off and that you had an unforgettable time.

Thank you for choosing to travel with us,
Team HA.

Rated 5 out of 5 stars

Holiday Architects were recommended to…

Holiday Architects were recommended to me via a friend so I booked a trip to South Africa with them.

Catherine who handled the trip was very helpful and the trip was fabulous all the transfers were on time and seamless.

The acommodation within all the regions were comfortable in great locations and had amazing friendly staff.

The trip ended with a safari in Kruger which was a bucket list experience we saw the big 5 but also saw all three of the large cats which was truly amazing.

Fantastic organisation and very reasonably priced!!!

6 September 2026
Unprompted review
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Reply from Holiday Architects

Hi Emma,

It's lovely to know you were referred to us by a friend. Thank you for choosing to travel with us!

Wow, you saw the Big Five whilst ticking off a bucket list experience- what a trip! This is amazing to hear; we are so glad Cat could create such a fabulous experience for you.

Warm Wishes,
Team HA.

Rated 5 out of 5 stars

We had the most incredible trip to Vietnam and Cambodia

We had the most incredible trip to Cambodia and Vietnam, organised by Fenton and Holiday Architects, and I honestly couldn’t recommend them enough.

From the very beginning, Fenton really listened to what we wanted from the trip. We love travelling and seeing as much as possible, but we also wanted it to feel like a holiday rather than constantly rushing from one place to the next. The itinerary he created got that balance absolutely spot on.

Everything was so well organised from start to finish. Our hotels, transfers, internal travel, guides and experiences were all taken care of, which meant we could completely relax and just enjoy each place. We managed to fit so much into the trip, but it never felt stressful.

There were so many highlights. Exploring the temples in Siem Reap, our food tour there, cycling through Ninh Binh, our overnight cruise in Ha Long Bay, the cooking experience in Hoi An and the Vespa tour in Ho Chi Minh City were all amazing. We also had some brilliant local guides along the way who really added to the experience and helped us see so much more than we would have done travelling completely independently.

What I particularly loved was that the trip didn’t feel like a standard package holiday. It felt really personal to us and included the kinds of experiences we genuinely enjoy. Hoi An was probably our favourite stop, but the whole trip gave us such a brilliant mix of food, culture, history, beautiful scenery and fun.

It was one of those holidays where you come home feeling like you’ve properly experienced the countries you’ve visited, rather than just ticked off the main tourist spots.

Thank you so much to Fenton and the Holiday Architects team for putting together such a memorable trip for us. We would absolutely use them again and have already recommended them to friends and family.

9 August 2026
Unprompted review
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Reply from Holiday Architects

Hi Melissa,

Thank you so much for leaving us such a lovely review. Reading this has really got us all smiling from ear to ear ☺️.

It can be tricky to strike the right balance in your itinerary based on how you like to travel. So it's wonderful that Fenton managed to get it just right for you, drawing on the depths of that big brain of his!

Thank you for mentioning how particularly personal your trip felt. We pride ourselves on our experts' extensive knowledge of their destinations, having travelled there time and again, to create tailor-made trips and experiences unique to each individual who travels with us.

Thank you for choosing to travel with us! And we can't wait to see where you decide to travel next! ✈️
Team HA.

Rated 5 out of 5 stars

Our trip to Jordan was amazing

Our trip to Jordan was amazing. Everything was perfect. When Ian said everything was arranged, it really was. Our driver Muhammad was great as was our guide in Petra, Ali. It really was a holiday of a lifetime. For those of you that maybe worried about the current situation, we felt completely safe, security was present but it did not detract from an amazing experience

13 September 2026
Unprompted review
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Reply from Holiday Architects

Hello Beverley,

Thank you for taking the time to share your Jordan trip. It sounds like everything went very smoothly, which is fantastic!

We are so glad you got to experience magical Jordan and had such an amazing time.

Thank you for choosing to travel to Jordan; your visit continues to support the local people and communities who make travel here so special.

Warm wishes,
Team HA.

Rated 5 out of 5 stars

South Africa and Victoria Falls

We've just returned from an incredible 21-day trip through Cape Town, the Winelands, Kruger and Victoria Falls, organised by Holiday Architects, and cannot recommend them highly enough.

Catherine Williams put together an itinerary that was, quite simply, perfect. Every hotel — Winchester Mansions in Cape Town, boutique properties in Hermanus and Franschhoek, Bateleur Safari Camp, the fantastic Kruger Shalati (the train suspended over the Sabie River), and Ilala Lodge in Victoria Falls — was beautifully chosen and full of character.
The Cape Peninsula tour and every transfer, across six different locations over three weeks, ran like clockwork.

The safaris were the highlight of the whole trip. The guides at both Bateleur and Kruger Shalati were genuinely knowledgeable and clearly passionate about the bush. Add in Robben Island, whale watching at Hermanus, the Franschhoek Wine Tram, an elephant encounter, helicopter ride over the Victoria Falls and a sunset cruise on the Zambezi which we booked direct made for the trip of a lifetime.

What really set this apart was Catherine's attention to detail — nothing was left to chance, we told her what we wanted and she made it happen. We felt looked after from the moment we booked to the moment we landed back home.

Five stars all round. If you're considering a tailor-made trip to Southern Africa, book with Holiday Architects and ask for Catherine — you won't be disappointed.

6 August 2026
Unprompted review
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Reply from Holiday Architects

Afternoon Paul ☺️

Thank you so much for your lovely message and for sharing your trip with us!

With a trip this big, you can certainly expect some things not to go as planned, but it's no surprise to us that Cat planned your trip to a T.

It was lovely to read your review; we wish you well on your next adventure, wherever that may be!
Team HA.

Rated 5 out of 5 stars

Two weeks in Peru, two years in the making

I first contacted Louise two years ago and so glad I did. She really listened to everything we wanted to try to squeeze into two wonderful weeks in Peru including Machu Picchu for our 30th Wedding Anniversary. After a couple of chats she came up with a wonderful itinerary to fit our budget which included as many of the wonderful sights of classic Peru as we could. Honestly can’t fault the service we received from Louise, the local guides in Peru, hotels, transfer agents and the staff on not one but two epic train journeys we had the privilege to travel. Final word to beautiful people of Peru who just made our trip.

28 August 2026
Unprompted review
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Reply from Holiday Architects

Hi Lorna!

Wow! We are so glad to hear your trip went wonderfully, and congratulations on your 30th anniversary- what a way to celebrate!

Peru is such a special place, and we are so pleased to hear you had such a wonderful trip there. We agree; you will find us saying it a lot at HA- it's the people who make the trip. Making the connections with locals opens you up to a whole new level of experience on your trip.

Warm wishes,
Team HA.

Rated 5 out of 5 stars

Holiday of a lifetime. Apologies for the cliche…

Catherine arranged the most fantastic holiday, fully taking into account what we wanted to do, the relatively limited time we had (5 nights) and created an itinerary that surpassed all expectation. The team on the ground were faultless. Friendly, incredibly informative, reliable and trustworthy.

1 September 2026
Unprompted review
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Reply from Holiday Architects

Hello Carmen,

No apologies for a cliché needed here! We are over the moon to hear it was a holiday of a lifetime!

We are so pleased that Cat was able to create a trip that suited you perfectly.

Thank you for choosing to travel with us,
Team HA.

Rated 5 out of 5 stars

Amazing trip to South Africa…

We recently returned from an amazing trip to Zimbabwe and South Africa. The trip, booked with Lisa went smoothly from the first conversation. All hotels were excellent as was the transport and guides. The safaris in Pumba Water Lodge were definitely the highlight. We also really enjoyed Cape Town, Hermanus and Franschhoek. We are planning to book with the company again for next year. Thanks also to Fenton who sorted out the issue with our flights. Can't recommend Holiday Architects enough.

23 August 2026
Unprompted review
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Reply from Holiday Architects

Afternoon Martin,

It's great to hear that even the process up to the trip went as smoothly as it could. We pride ourselves on our customer service, so this definitely brought a smile to Lisa's face.

Your trip sounds incredible, and we can't wait to see where your next adventure takes you! ✈️
Team HA.

Rated 5 out of 5 stars

Outstanding planning once again

Once again Holiday Architects created us a fabulous itinerary. This time it was Peru. The range and diversity of the schedule meant we really made the most of the time we had there. We loved all their suggested activities and it was the right balance between being physically active and then some downtime to look around on our own or simply relax. If you’re thinking of booking an adventure do go with Holiday Architects, they really do care and work hard to make it the best trip possible

15 August 2026
Unprompted review
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Reply from Holiday Architects

Hello Carolyn!

Thank you so much for leaving us this lovely review. It is fabulous to hear that your itinerary was planned perfectly around you; that makes our day ☺️.

Thank you for choosing to travel with us,
Team HA.

Rated 5 out of 5 stars

The perfect holiday

Hugely knowledgeable and easy to talk to. Lisa really listened to what we were thinking and then developed the perfect holiday plan for us, that worked brilliantly for our family. We had the most amazing 2 weeks exploring Sri Lanka.

29 July 2026
Unprompted review
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Reply from Holiday Architects

Hi Louise!

Ah, our Lisa really does know how to plan an excellent itinerary for Sri Lanka! We are so glad you and your family had such a great holiday.

From all of us,
Team HA.

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