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Holafly Reviews 95,307

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 14,738 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and user experience, highlighting the ease of setup and reliable connectivity during their travels. Many people appreciate the outstanding customer service, noting the helpfulness and patience of the staff who quickly resolve issues and provide support. The reliability and speed of the connection are frequently mentioned, with users feeling confident in staying connected globally. However, some customers also noted occasional issues with service speed, particularly in certain locations or after a few days of use, and a few experienced slow customer service responses or inconsistent information. There were also mentions of unclear information regarding hotspot limits when purchasing from mobile devices.

What people talk about most

Service

People report positive experiences with service, often highlighting excellent connectivity and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of installation and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting helpful, patient, and... See more

Website

Reviewers mention ambiguous feedback about website experiences, with some finding the website intuitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to find what plan suited me best as well as easy to purchase. In most places services was great, in some not so great, but could have been a result of location. This was also a cost efficient met... See more

Rated 5 out of 5 stars

I was apprehensive about using an eSim for the first time but felt it was only option for visit to China. I queried that I'd installed correctly and received clear and quick responses confirming ste... See more

Rated 5 out of 5 stars

Great connection throughout our trip, I would highly recommend the middle eastern SIM for traveling to Cyprus, It worked seamlessly between north and south without changing Sims and regions at the bor... See more

Rated 5 out of 5 stars

I tried many ESIM and Holafly was the easiest to navigate between 2 different countries. I activated the morning I flew out and as soon as I landed the phone eSIM worked immediately. It was peace of m... See more


Company details

  1. #1 of 6 best companies in Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

95K reviews

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Rated 5 out of 5 stars

No hussles installing it

No hussles installing it, perfect plan for me. Never had any issues. Ok I only used it in Bangkok but it was flawless. Thanks Holafly.🙏👍

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing

Very disappointed with the e-sim from Holafly. It was easy to purchase, but too expensive ($56 for 11 days) considering it did not give me full google services. I will not purchase from this company again.

20 May 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Gisele,

This is Adraine from Holafly. I am very sorry that our eSIM did not meet your expectations during your 11-day trip, as well as your concerns regarding the cost of the service. We understand that losing access to Google services can make navigating and working while abroad very difficult.

I have reached out to you privately to gather more information about your experience and to work toward a resolution for your case.

Thank you for your honesty, and we wish you safe travels in the future.

Kind regards,
Adraine Harris
Customer Experience Analyst

Rated 5 out of 5 stars

Asia eSIM

So far I have had a great experience with Holafly Asia’s SIM card and I have to say that technical support has also been great. Thank you to Aya for helping me figure it out <3

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I was receiving an error when trying to install eSIM

I was receiving an error when trying to install the eSIM and used the help chat. The fist help person was not able to find the problem and we were trying to refund the eSIM and I was going to start over with another purchase, but I didn't receive the refund email so they transferred me to the technical team. Ayobami was able to find the problem and we didn't need to proceed with the refund and they provided me with step by step directions to activate once I arrive in Peru. Great help from everyone!

2 June 2026
Rated 5 out of 5 stars

Holafly was easy and amazing...loved it

Holafly was easy to purchase with the selected countries being USA,Canada & Mexico ( only required the first 2).
Easily setup and once landed the data come into effect. Worked throughout my trip with awesome reception through Alaska, Seattle, Vancouver, the Canadian Rockies (Banff, Canmore etc) only during long country drives do you lose reception but all providers do). Used the service for 25 days and was well priced.
Would highly recommend and would use again. Thanks Holafly.
David SA Australia

7 May 2026
Unprompted review
Rated 5 out of 5 stars

My daughter attended a University in…

My daughter attended a University in Sweden for 6 months and we took out a HOLAFLY month to month unlimited package. What an awesome experience! We
Weee in constant contact with my daughter over the duration of her stay and had no issues with Holafly’s connection or quality of service. HOLAFLY helped to keep me in touch with my baby which made the distance between us feel so much closer. I have travelled to numerous countries myself including China which is notoriously known for its firewall that keeps out any unwanted outside internet and data connections. I had no issues with connection when moving around China.
I believe HOLAFLY has the best eSIM out there according to my extensive real world experience.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Honest review from an average traveler

To be honest, I've never had a problem with Holafly. It's easy to install, and it just delivers.
I would recommend this over other companies I've tried because of its ease of use and stability/speed.
My trip was to Iceland, and I had some data left. I was able to use it in Chicago, which was not part of the hired plan. That was pretty handy.
Yes, maybe it's cheaper to buy a SIM locally, but in my experiences with this, I ended up with a Dutch number that gave me all sorts of notifications I was unable to understand, and I had to ask a local for help to activate it.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally activated the eSIM…

I accidentally activated the eSIM BEFORE I left Australia and so it was only good for the country I was in! What a dope ! BUT holafly helped me immediately and rectified my problem. They were so understanding and kind to a little old lady who struggles with technology. It was very easy to activate in Japan , to use daily and to deactivate. Could not have survived without it in Japan.

15 May 2026
Unprompted review

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