HobbyMaker Reviews 

Have only purchased a few things but so far everything has been fine one delayed item but customer service checked and it had been shipped and arrived a couple of days later. Even at 3am cust service were helpful and polite

All the products that I have ever ordered have been delivered in perfect condition. I have experienced many happy hours using all the goods and the results are amazing. It has been a life saver, especially during Covid.

I've watched since day and I have picked up lots of bargains and tips along the way. and have found the customer service and the order line to be friendly and helpful, I mostly order online. My queries have been dealt with quickly and efficiently.

Goods are promptly dispatched and are of a high quality . I use them regularly and never had a problem.

I've been watching and buying from the start, with good service on the whole, but lately brands I like have disappeared from screen. Now I have to seek them out elsewhere. This is very disappointing. Hopefully HobbyMaker won't go the same way other companies have.

Love the craft demonstrations especially Leonie and Clarity Aall and Create delivery was good could be a little more professionally presented

I have purchased many items, from different suppliers, and received every item from HobbyMaker. Updates are regular from ordering to delivery. If there is a delay or problem with an order an update is given. Great Customer Sevices Team!! Very friendly and helpful.

Fantastic customer service easy to order quality goods I can’t fault hobbymaker at all well presented always a pleasure to speak to customer services they can’t do enough to help if needed

I feel very lucky that all my dealings with HobbyMaker have been positive. All my orders have arrived as per my order. Any delays have been due to high volume of orders which is understandable when they are coming straight from suppliers.
Products have been good quality

Now have a good range of companies demonstrating and selling craft items
Prompt delivery and one postage price for 24 hours is fantastic
Use the app all the time love it 😀

I love Hobbymaker and watch it most afternoons. The products always do as shown. The demonstrations are easy to follow and the Presenters are lovely.

On the whole I have been very happy with hobby maker and the products they demonstrate any issues I've had have been with a certain supplier which in fairness is not hobby makers fault

I love the variety of shows, the interaction between presenters and guests. The demonstrations are invaluable. If I've ever had an issue with anything, the customer service team are very friendly and helpful.

Have ordered multiple items & always had really good service. Items have arrived promptly, very gappy.

UPDATE- Today I have received most of my items- just one die short from a particular collection which I hope will be forwarded on. Many thanks to the supplier whom I contacted directly, thank you to Hobbymaker for authorising the re issue of the items. The situation had been quite upsetting and so I feel relieved at the resolution.
ORIGINAL-14 emails over the last 2 weeks of me chasing part of an order I placed on 9th April- value of missing items £98. I've sent photos of damaged parcels, quoted trading standards, advised that the items are still available, felt like Ive been accused of lying about not receiving some or the order as apparently I wasn't very fast letting them know! Today the second split pay left my account, for the goods I haven't got. Seem to just pass the buck or trying to blame the supplier even though my contract as a customer is with Hobbymaker.

Over 30 days. More than 50 emails. Still no refund.

This isn’t just poor customer service—it’s a complete failure of basic human decency.

As a disabled customer, I expected at least a minimal level of respect, accountability, and communication. Instead, I’ve been met with silence, empty promises, and the same tired excuses: “We’re looking into it,” “It’s not our fault,” or worse—implied blame, as if I’m the problem for daring to trust this company in the first place.

I’ve done everything right. I’ve been patient. I’ve followed up again and again. And still—no resolution. No accountability. No empathy.

It’s clear this company doesn’t value its customers, and it certainly doesn’t care about accessibility, fairness, or doing the right thing. This kind of treatment is not only unacceptable—it’s shameful.

I won’t stay silent. Others need to be warned. If you value your money, your time, or your dignity— stay far away.

Bought Tonic Trove of Locks. On the photos they show it with Vintage Vignettes Paper Pads, even show the pads individually. Very misleading as the rest of the Tonic Dies photos are of what you will actually receive. Still waiting for a response to my email. Wish I had read the reviews first.

What a cuffuffle. I ordered something from here 25 days ago. So many emails later, with the same comments in reply, I am still waiting for an order. Don't bother to order if you expect a reasonable service when things don't arrive. You won't be just " fobbed off", you will be ignored in a spectacular way.

found an item, that I cannot find in the US. I confirmed all the correct information, to tell them I lived in the states. Not the UK. The lead times weren’t that bad. Since it was coming from the UK shorter lead time than Italy and Japan, when I received it, I opened it immediately went to use it and realized it has a European plug. I can buy an adapter, but the item itself is not wired to work in the US. And I am not rewiring my house. So I immediately looked into returning it, or even swapping it out for an American made one. To each no avail. I sent the item back because I’m well within my 30 days. They received it, I have yet to hear back of any refund. If I do not hear back without any refund, they told me that they will not be crediting my shipping because it’s not a faulty item?? I explained I can’t even tell if it is a faulty item or not because I cannot use it. So it is a faulty item basically do not buy anything from this company unless you live in Europe. At any time they could have told me no to and to cancel my order. Because it does stay in there obligations that they could have done that. But I have gotten no email, no correspondence of any at all. So to me, you are at fault all I want is my $144 refunded. I will eat shipping both ways. Next step is to call my credit card company because I have proof of everything I received it I sent it back. I have tracking numbers. Hopefully this review will get them some attention. But do not buy. Do not buy from these people if you want an electronic device. You’re better off getting it on Amazon.

Ordered Annamarie dies and paper, only paper arrived. Rang to explain only for them to say they would look into the issue. 5 weeks later and many phone calls and no communication from Hobbymaker. No dies, asked for a refund only to find out that could take 10 days!!! What can I say 🤷