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Hobby-Genki Reviews 

1,578
•
TrustScore 4.5 out of 5

4.5

Figurine Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, often highlighting top-notch figures and a wide variety of Japanese imports. Many people appreciate the competitive pricing, noting that the company frequently offers better deals and sales compared to other retailers. The delivery service is frequently commended for its speed and secure packaging, with items often arriving ahead of schedule and in perfect condition. Reviewers also highlight the exceptional customer service, noting the team's helpfulness in resolving issues and ensuring customer satisfaction. However, some people mentioned occasional delays in shipping, particularly for pre-orders or during peak periods, and a few experienced slow response times from customer support.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent packaging that... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times, often... See more

Order

Users describe positive interactions with order, with many customers reporting that their orders arrived... See more

Price

Reviewers highlight positive aspects of price, with many consistently finding the prices to be fair and often... See more

Customer service

Customers generally report positive experiences with customer service, highlighting fast responses, kind... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered over 1000$ worth of figures from them. It was confusing at first because the store was also working with the new tariff and tax laws. After I exchanged some emails with Hobby Genki about... See more

Rated 5 out of 5 stars

I’ve ordered some figures from hobby-genki and I’m planning on buying from them again top notch figures and better prices and deals with them. Delivery is Good when you have multiple figures in in sto... See more

Rated 5 out of 5 stars

Previously I had to wait an extortionate amount of time for items to arrive to me which were already in stock. This time however hobby genki seem to have taken the criticism and sent out my Sonic Nend... See more

Rated 5 out of 5 stars

Hobby Genki has pretty much everything you'd want from Japan at the best prices. Their customer service is also exceptional: whether you get QC issues or have some other collectable-related question,... See more

Company details

  1. Figurine Shop
  2. Children's Toys Store
  3. Hobby Store
  4. Toy Store
  5. Trading Card Store
  6. Video Game Store

Written by the company

Hobby Genki is your premier source for authentic Japanese figures, model kits, and collectibles. Enjoy flexible shipping with My Private Warehouse, convenient Buy Now Pay Later options, and earn through our Reward System. Fast worldwide shipping on all anime & gaming merch!

Contact info

  • 3-3-7-34, Shinke, Higashiosaka-shi, Osaka-fu, 5770025, Higashiosaka, Japan

  • hobby-genki.com

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(1,578)

281 reviews in the last 12 months

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Rated 1 out of 5 stars

Buyer Beware

Hobby Genki’s online ordering process is deceitful. After agreeing to pay a hefty shipping charge, the company held my order for additional three times the quoted shipping charges. They refused to cancel my order for five weeks until it was disputed through PayPal.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Excellent service with prime fast shipping. Everything in order. They’re simply the best.

26 November 2025
Rated 5 out of 5 stars

Reliable. Fast.

Reliable , process pre-order as soon as product becomes available and informed customer. Items shipped fast , great care in packaging.

27 October 2025
Rated 1 out of 5 stars

I paid for my order

I paid for my order. A week after my order I received Hobby-Genki I was told I had to pay another shipping fee! I'm going to report this to the proper Federal Agency.

6 September 2025
Unprompted review
Hobby-Genki logo

Reply from Hobby-Genki

Dear Customer,

We are sorry to read your message, but we would like to clarify the situation.

We never requested any additional shipping fee. After your order was placed, we contacted you regarding the new import tariffs recently introduced by the U.S. government. You were not asked to pay for shipping again — we only informed you about the options available to handle these new tariffs:

You could prepay your tariff in advance (DDP) to ensure delivery without extra payment at reception.

You could keep your order stored in our warehouse free of charge and without any time limit, until you decided to ship it.

You could also choose DHL shipment, where the tariff would be paid directly to DHL upon delivery.

Finally, we also offered a full cancellation and refund, which we processed immediately once you requested it.

Please also understand that all this information is clearly displayed on our website, starting from our homepage, and that each order requires confirmation that the customer has read and agreed to our Terms and Conditions of Sale before being placed.

We always aim to provide transparent information and flexible options, and we regret any misunderstanding that may have occurred.

Kind regards,
The Hobby Genki Team

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