Wish that I didn’t even have to put one star, but you have to put at least something. These people show exactly what Hawaii is- absolute lack of showing up for their people and grinding into them for... See more
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This is a terrible company - customer support is non existent. Waited 3 hrs multiple times for hours to speak with a rep no returned calls , follow-up or any explanations. Doctor attempted to pre-cer... See more
HMSA is worst insurance that I have ever participated in. I pay over $1000.00 a month and the service is nonexistent. Policy is arbitrary in terms of approving claims. Very poor customer service impos... See more
HMSA's service sucks! They never answer their phone. Called these guys so many times my fingers got sore, with no success. $580 out of pocket on my wife's work insurance plan and these asshats changed... See more
1.2
Bad
201 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Doesn't work
I went online because I had a throat that was on fire with fever, chills and body ache. All of the available doctors declined to see me.
24 October 2016
Unprompted review
Great alternative when you can't wait!
I have used HMSA online care several times. It was great to know I didn't have to drive to a doctor's office and sit and wait and then go to a pharmacy when I wasn't feeling well. It was a bit awkward talking to a doctor I didn't know and seeing them and they me on my computer. The one trouble was trying to show them the area of concern on one call......visuals aren't that good on my computer......but it was handled professionally and a prescription was called in without a problem.
24 October 2016
Unprompted review
Great Option
I like that the option was available, but the video was not working so I was only talking to a person and could not see the Doctor.
24 October 2016
Unprompted review
No trips to the office.
Great chatting live with a doctor. Making an appointment and traveling when not feeling well isn't fun. And you can't see a doctor on short notice.
Using the HMSA app and getting fast care is now my only way to see a doctor. And I've never had to pay.
24 October 2016
Unprompted review
Easy to use although connecting to a provider took longer than anticipated.
Overall, good experience.
24 October 2016
Unprompted review
Just what I needed
Woke with an eye condition. My eye doctor couldn't take me for days so I tried the online route. Was relatively easy and got my diagnosis immediately which was a big relief.
24 October 2016
Unprompted review
I love online care!
I have used online care for my family many times and love it! Only recently it's seems like they are not always staffed with doctors which is frustrating.
24 October 2016
Unprompted review
Excellent service.
Love not having to leave the house with a vomit bucket in hand and risk catching the other illnesses that have come into the clinic.
24 October 2016
Unprompted review
HMSA health insurance is useless
HMSA is lousy insurance. None of the doctors are anywhere near me in Kailua. I pay for the premium plan and all I get from it is chiro and acupuncture benefits because it doesn't cover me for good doctors who use healthier doctoring approaches
24 October 2016
Unprompted review
Love online care
Online care makes everything so much easier! I do not have much free time to go to doctor's appointments and I usually have to book an appointment well ahead of time but online care makes it so much easier to get treated.
24 October 2016
Unprompted review
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