HMO Letting & Management Reviews 6

Not recommended!

My experience with them revealed a consistent and disappointing pattern of attempting to maximize their profits at the tenant's expense, and I want to save others from the same frustration.
The first issue arose with the reservation fee. I was explicitly promised a refund upon signing my contract. Yet, after moving in and waiting a full month, the fee was still not returned. It took numerous follow-up calls and emails—a significant effort on my part—to finally get them to return money that was rightfully mine from the start. This was a completely unnecessary and stressful process that set the tone for my entire tenancy.

Another incident was equally baffling. After six months, I decided to move to a new apartment. I was meticulous in preparing the room, even conducting a deep clean to ensure there would be no reason for a deposit deduction. I took photos to document the pristine condition. Despite my efforts and clear evidence, they still chose to deduct a staggering £140 from my deposit. There was no valid justification for this charge, and it felt like a blatant attempt to unfairly keep a portion of my money.

They are unprofessional - they will try to find any excuse to withhold your money. Just sharing my honest review to this company.

Good property and Good Service

Extremely happy and satisfied with the way HMO helped me into finding a great accommodation. The team was professional, welcoming and great

The HMO management agency in coventry has been very flexible, professional and very helpful in getting me a single room in the Annex, 1 A Gordon Street Coventry. The viewing was great and the landlord helped me with the required procedures. So, I want to thank the agency for their support and help.

Extremely unprofessional and ignorant letting agency. Rules that apply to HMOs are broken on a regular basis. I have outlined a few below:
1. They do not respond to complaints. Once a contract is signed and a deposit is made you are on your own.
2. Promised cleaners don’t show up. First we were told they couldn’t find a cleaner for months. Then when they did manage to find someone, they show up once a month. And this is for a 9 to 11 person property.
3. They would ask you to contact them instead of the authorities and then leave you on read even in extremely dangerous circumstances.
4. The ONLY time you’d get a response is when the rent is due or if there is a council inspection about to happen.
5. Repairs are nonexistent.
6. Would unapologetically blame other tenants for their blunders.
7. I have had to go to my friends house multiple times because they didn’t do the necessary repairs or didn’t even respond.They will tell you they are coming and would disappear.
I don’t usually write reviews, the only reason I’m writing this long detailed review is to save someone from wasting time, energy and money. If you are looking for a peaceful experience, these people are definitely not it. The would exploit the difficulties of finding a new place especially in the current situations and would ask you to leave if you have any problems.

'Amir at HMO Management Agency has been extremely professional and flexible in helping me choose a room in a HMO in NW9. Has conducted multiple viewings with patience and has accommodated all requests. The rooms provided are excellent and with new amenities. Would highly recommend,'