Hmb Salon Reviews 

220
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, friendly, and highly professional, making every interaction pleasant. Many people highlight the exceptional service, noting the personalized care and meticulous attention to individual needs. Reviewers are particularly impressed with the high quality of treatments and the excellent, often transformative, results achieved. Many customers appreciate the knowledgeable and informative therapists who provide great advice and ensure a comfortable experience throughout. The overall user experience is consistently described as relaxing, enjoyable, and leaving people feeling happy and refreshed after their visit.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the professional and caring... See more

Product

Reviewers express high satisfaction with the products and treatments received, often highlighting the natural... See more

User experience

Clients share positive opinions on user experience, with many describing it as great, wonderful, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been visiting Hmb for a series of 10 EMS body sculpt, and its always been an enjoyable experience. Shy the manager is so lovely and welcoming and will try and accommodate you the best she can.... See more

Rated 5 out of 5 stars

So glad that Noreen is back, my shoulder has been causing me problems for years despite regular massages, 2 treatments and it’s so much better. She also advises on what you need to do. I would definit... See more

Rated 5 out of 5 stars

I've been having IPL done on some small thread veins in my legs which have faded so much now, Shy is very friendly and knowledgeable putting you at ease straight away. When the veins never went due... See more

Rated 5 out of 5 stars

As usual a fabulous experience Went for my bi-weekly lash infill today all special care and attention paid by Shy makes you feel so special! Lovely heated bed and lots of laughter Rushed in s... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(220)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just think Shy is the most loveliest…

Just think Shy is the most loveliest person to chat too and so down to earth.. she really knows her stuff and you can see she loves what she does.. the eyebrows and lashes I’ve had done with her the over years have always had many compliments, I always recommended Shy too all i know.. thanks Shy your amazing 🤩

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Lashes installment

I visited HMB Salon today
Staff member was Shy, she was extremely friendly, helpful and informative as I wasn’t sure of the best lashes for me would be.
Shy went through the different lashes that she thought might be suitable for me. The application was excellent, she kept me calm throughout my appointment.
I will definitely return for more lashes & other treatments, and would most definitely recommend this salon and Shy to my friends and family

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Love coming to this salon

Love coming to this salon, Shy always looks after me & wouldn’t go anywhere else for my laser! Highly recommended 😊

21 January 2026
Unprompted review
Rated 5 out of 5 stars

As usual a fabulous experience ❤️‍🩹

As usual a fabulous experience
Went for my bi-weekly lash infill today all special care and attention paid by Shy makes you feel so special!
Lovely heated bed and lots of laughter
Rushed in stressed came out happy calm and ….
Lashed up to perfection !
Thank you
Pam

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service

I had an appointment on Saturday 29 Nov 2025 to do me brows. I was running very late and by that I mean more than an hour late. This was my first appointment.

Shy called me back after I'd tried to call several times. Apologised that they were busy and no one could come to the phone, but encouraged me to go to the Salon and she would speak with Noreen who I was booked with to wait abit longer. NOREEN waited.

I arrived and met a lovely lady at the front desk. Noreen met me and calmed me down. She gave me time to fill in the form, numbed my brows.

When I thought she was going to rush me over, she did not. She treated me as though I was on time. Mapped my brows several times. Gave me advice on colours to choose and also noticed a difference in my brows.

She took her time to do Microblading instead of ombre which makes my brows look natural and penciled in.

I'm so grateful to Shy and Noreen for making my first experience the best. I left happy. I'm getting lots of beautiful compliments because my face looks new and I look younger😁😁😁

Thank you, both, for the best customer experience ever.
Thank you, Noreen, for doing an amazing job and I'm sorry that I made you finish work at 7.30pm instead of 6pm.

Thank you. Thank you. Thank you. ❤️💐

Doriss A

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Massage

I had a really lovely massage at this saloon. I was made very welcome & the girl was lovely made me feel very relaxed & catered to all my needs. The massage was perfect & I will definately be going again. Thank you!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Full Body Massage

Excellent Full Body Massage
Therapist was Dixie, I cannot fault the establishment or the service that I received, I will be booking again A**.
Thank you

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional and Impossible to Resolve

Very disappointing experience. The provider seems to lack basic logic in how to book dates – they kept offering appointments I never agreed to and ignored my availability. This back-and-forth has gone on endlessly, and I’m now stuck going round in circles trying to obtain a refund.

I have repeatedly told them to un-redeem the voucher (which is possible via their Merchant app) so I can fairly resolve this, but they continue to avoid doing so. Instead of resolving the issue professionally, they redeemed my voucher without me ever attending a treatment.

This has been stressful, time-wasting, and has completely destroyed my confidence in their service. I would not recommend booking with this provider at all.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent for microblading

I had microblading on my brows with Shy. Shy is very experienced, listens to what you want and takes great care when doing her work. I was very pleased with my results and would recommend.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Goodbye thread veins

I've been having IPL done on some small thread veins in my legs which have faded so much now, Shy is very friendly and knowledgeable putting you at ease straight away. When the veins never went due to a mix up Shy has given me some free sessions until they do.
I will definitely come back for more treatment's and would 100% recommend this salon

16 September 2025
Unprompted review

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