HJA Heating Ltd Reviews 

305
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting the high standard of work and the clean, tidy completion of jobs. Many appreciate the staff's helpfulness, punctuality, and friendly approach, noting their reliability and knowledge. Reviewers frequently mention receiving excellent advice and clear explanations, fostering trust in the recommendations given. The pricing is also a positive point, with many finding the quotes competitive and the overall cost very reasonable. Conversely, no significant recurring negative feedback or areas of dissatisfaction were consistently noted across multiple reviews.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service, often highlighting punctuality,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, punctuality, and... See more

Price

Clients share positive opinions on price, with many reviewers finding the pricing to be reasonable and fair.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harry went above and beyond to make us feel comfortable with what we was doing m he explained everything and gave us some great advice. We ended up changing to a combi boiler and replacing two radiato... See more

Rated 5 out of 5 stars

We've had Harry to install a new heating system in 2019, he did an amazing job , always on time, clean ,tidy and very professional. We've since had him back to do various plumbing jobs in our house ,... See more

Rated 5 out of 5 stars

Informed us on the day as to what time to expect them. Arrived on time stated. Explained what he was going to do, when finished he checked the heating system to make sure it was working as it should a... See more

Rated 5 out of 5 stars

Spoke to Harry of HJA Heating via WhatsApp on Friday evening and explained I was looking for an engineer to alter the central heating timer in a property in Eastbourne the job was done on Monday morni... See more


Company details

  1. Gas Installation Service

Written by the company

HJA Heating are leading Heating and Plumbing Engineers in Eastbourne. We specialise in boiler installations and boiler replacements - we are approved installers of all major boiler manufacturers. As Vaillant, Glowworm and Alpha Installers, we can offer up to 10 years parts and labour warranty on all boiler installations. We are a growing Plumbing & Heating company, offering a professional and friendly service. We are proud to be recognised for providing excellent customer care, high quality workmanship and for offering a reliable service at an affordable cost. We provide free, no obligation, written quotations and we always offer great value for money. You can be assured of the quality and value of our work before you call us for a free quotation and consultation. We are fully insured and well trained Gas Safe Registered Engineers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

305 reviews

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4.9

All reviews

(305)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

Great Service from Harry! He’s polite and friendly and flexible with his times which was really appreciated! Highly recommend!

10 August 2021
Rated 1 out of 5 stars

Terrible service

Terrible service. Booked a service and was told my boiler wasn't working at all, but still charged for the service. The boiler was working fine the next day. When I complained and asked for the service to still be carried out, I was told I would be charged again for another visit.

9 August 2021
Unprompted review
HJA Heating Ltd logo

Reply from HJA Heating Ltd

Hi Helen,

I find it very disappointing that you’ve taken to TrustPilot to write this about my business, but as you have I’d like to air my side of the story.

We had our appointment booked in, which was a boiler service, the one that you didn’t even remember was booked in When I arrived, the boiler didn’t work, which I did show you in person so you could see I wasn’t fabricating a lie. I diagnosed the fault and said I’d send you a quote to repair, which I did straight away. However, I charge for my time, whether it’s a diagnosis or a service, as I have spent many hours diagnosing faults with boilers to then never hearing from the client again, meaning I have lost hours of my time not earning anything, you were happy to pay the bill but have now left me bad reviews online which I find is a bit unfair.

We are very transparent with our costs and terms and conditions, we are known for outstanding customer service and workmanship as you can see from our reviews online and website.

Once again we apologise for any offence we may have caused.

Regards.

Rated 5 out of 5 stars

Harry

Harry, is a diamond, I trust him to give the best advice, he gives realistic time scales but will always go out of his way to give a temporary fix for your heating, hot water needs until he can do a final repair. Have known him for three years, he has gone that extra mile to help in my daughter’s house.
I am about to get his advice on a solution to the ongoing alterations to my CH system.

25 April 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt, efficient and informative. We used HJA Heating for a boiler service and would highly recommend to anyone.

19 April 2021
Rated 5 out of 5 stars

We used HJH recently

We used HJH recently, when we moved into our new home and there were problems with the boiler. We found them very professional, prompt and reasonably priced. Harry was polite and explained very clear what the problem was, fixed everything and had no issues since.
We will definitely use them again in the future and would not hesitate to recommend them.
Thank you

9 March 2021
Rated 5 out of 5 stars

Hooray for Harry!

Brilliant service! Harry was really friendly and helpful and managed to fit us in really quickly! Thank you, we will use you again :-)

8 March 2021
Unprompted review
Rated 5 out of 5 stars

In a word 'excellent' service.

Always on time and reliable no matter how small or large the job.

We recently had a large job with replacement of our old boiler for a new Vaillant weather compensated system complete with 18 ambiSENSE TRV controllers. The work was performed in a clean and tidy way and right on time and then he had one more thing to do.

All the rooms in the house can have their own individual on/off time and temperature set and are controlled by the VRC700 app that runs on a tablet or smart phone - great!

However he needed to delete one room so that it could be reconfigured and that caused the whole installation of 18 TRV controllers to be deleted by the VRC700 app! Worse still he couldn't recreate the installation. Talking to Vaillant over the phone didn't help but he managed to get a Vaillant engineer on our doorstep the following morning! The engineer had to replace the gateway device to get everything working again.

Amazing tenacity to complete the job timely and we weren't charged for the extra time he spent resolving the ambiSENSE installation issue.

Thoroughly recommended.

13 January 2021
Rated 5 out of 5 stars

Boiler Service

HJA Heating attended to complete an Annual Boiler Service. All works carried out efficiently and safely with competitive pricing. I will be contacting HJA for all future Gas, Heating and Plumbing Services. Highly recommended.

23 December 2020

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