Hivelocity Hosting Reviews 

I have a small VPS server but they treat me like an Enterprise with 20 dedicated servers.

Their VPS service is somewhat new as they've specialized in colo or dedicated so there have been a couple of hiccups but they've listened to me with their brains engaged, and responded from knowledge (and not a script) and gave me either good advice, resolved the issue, and or pointed me to good documentation for self service. I truly hope they don't change. (other than to get a few new services up and running like the cloud server) Very Very happy.

I run a social media site with ~60 active users on my server. Recently, one of the more well-known users on my site was revealed to have been grooming minors and abusing their partner. They were swiftly banned, and the community was informed to break contact with that individual, including anonymous testimony and censored evidence from some of the victims.

Unfortunately, that individual filed an abuse complaint to Hivelocity, with links to the posts, claiming harassment despite the posts specifically saying to disconnect from the individual. My belief was that because Hivelocity is considered a white-glove service, they'd thoroughly investigate the abuse complaints and recognize that the abuse reports were made falsely. Unfortunately, this was not the case.

Despite providing explanations, the Hivelocity Abuse Team would only reply to me with the simple reply of "Case remains open pending removal of posts."

This happened repeatedly over the last month. Any time a survivor would even mention the individual, a new abuse report would go to Hivelocity, and Hivelocity would tell me to take the post down.

This is a VERY dangerous precedent to set, and basically makes it an unsafe provider, considering anyone is capable of forcing me to remove content, simply by falsely reporting a post to Hivelocity.

+1 star because their tech support is genuinely good. But... I can't trust Hivelocity.

After several months of using their services, I can confidently say that they have been consistently stable. Any issues that arose were promptly addressed and resolved. The sales team has been extremely cooperative, going above and beyond to provide all possible solutions. I am highly satisfied with their service, and we will continue to use them as our hosting provider.

Their uptime has been excellent, ensuring that our website remains accessible to our customers at all times. The support team is knowledgeable, friendly, and always willing to help, even with complex technical questions. They have demonstrated a genuine commitment to customer satisfaction, which is evident in their responsiveness and proactive approach to problem-solving.

Moreover, their sales representatives have been a pleasure to work with. They take the time to understand our specific needs and offer tailored solutions that fit our budget and requirements. Their flexibility and willingness to adapt to our changing needs have been invaluable.

Overall, I highly recommend this hosting provider for their reliability, exceptional customer service, and dedication to client success. We look forward to continuing our partnership with them in the future.

We've been a colocation customer for about a year now. I wanted to come here to praise one specific employee. Eli from Hivelocity's NY dc is one of the nicest people I have ever met in my life. He genuinely cares about our experience, always wants to help us with problems, and provides excellent advice in all situations we have needed it. I don't usually write reviews but I had to come here to talk about him. He has made our Hivelocity experience great and I really appreciate him for it.

I have been a customer for several years and couldn't be happier. Everything is working fine, and support is on time. I recommend Hivelocity hosting!

I was quite disappointed when I found out that if you get a bare metal server with an ESXI installed that you can't actually use it unless you pay extra for more IP addresses, that is not something they went out of their way to make clear.

However once I pointed out that this server as delivered was useless, they refunded my money and did not give me any trouble. They do care about their reputation and this is a good thing. I still have a virtual server with them.

Could they have done better? Yes absolutely, they could have met their projected timelines and delivered the server in working order fully tested and ready to use, but they did not.

Could they have done worse? Yes they could have failed to own their mistake and behaved without integrity. So I can't really say that it was a perfect experience but over all I think they are trying to do better.

In the last 6 years I used the services of Amazon Cloud, Google Cloud, Alibaba Cloud, Microsoft Azure, OVH, RamNode, Digital Ocean, Vultr, TurnKeyInternet, Velia, and another one so cheap run by 1 guy which I don't remember.

Even if I can say those services were good with a good support team, I must say Hivelocity gave me the best experience, with an extremely FAST an useful support.

I'm not a IT professional but honestly I prefer to do everything by myself, and with their services I could go from an empty drive to a custom compiled kernel/image on a bare metal machine "overclocked" in the BIOS with recent Intel CPU.

No downtime, at least the machine was up for months and I logged in 2/3 times a day and I never had any problem.

And what made the difference is the PRICE for the VALUE. One simple Hivelocity bare metal server did the job of 23 Digital Ocean's VPS I was using when I chose to move.

I am incredibly pleased to recount my exceptional journey with Hivelocity, marked by superior service and innovative solutions. The transition from a beta tester of their new VPS product to a delighted paying customer has been smooth, thanks in large part to the phenomenal support team.

A special shout-out to Ashleigh - your personalized touch during the onboarding process was not only professional but also warm and considerate. Your assistance made the entire experience effortless and enjoyable. You exemplify the epitome of customer service, and for that, I am truly grateful.

In the beta phase, I was impressed by the team’s response when I reported a bug with a promotion. The swift and professional resolution showcased Hivelocity’s commitment to impeccable service. The VPS, placed on mtr.tools, received rave reviews from our users, who appreciated the additional location for network testing, underscoring the product’s versatility and performance.

The speed, responsiveness, and exceptional network quality of the VPS have made every operation a breeze. Joining as a paying customer felt like the natural next step, and the vibrant community discord has further enriched this decision, offering a space for collaboration, insight exchange, and support.

Hivelocity has set a new benchmark in the world of digital services. With their combination of outstanding customer service, spearheaded by stars like Ashleigh, top-tier VPS performance, and a thriving, engaged community, I am not just a customer but an enthusiastic advocate. Anticipation fills my ongoing journey with Hivelocity, as I look forward to the continuous innovations and exceptional experiences that undoubtedly lie ahead.

My business sites were down (not because of Hivelocity) and everyone of their support personnel helped me with the issue until it was resolved. It was probably over 10 hours of phone calls and emails. Douglas especially was a godsend. He got the other company on a 3 way call and wouldn't quit until the problem was resolved. So grateful for their expertise, patience and professionalism.

Exceptional Service Experience when i need it the most with my own management server(s) and services with.
Support has been incredible A+++ No complaints. No Worries, No bad experiences... In short, GO FOR IT!

Thank You

I've been with them for the past 5 years and each and every little problem I had was solved by a tremendously good support willing to help.
They also care about their customers and offer good discounts when they can. The performance is also great and they have a pretty darn good network. The servers are always renewing and their prices are just right.
I just can't go anywhere else, I feel like home. I feel like my company and servers are in truly good hands. They deserve all the praise, this is how you manage a company. You help your customers, you make them feel good and take care of them. Hivelocity is one of the best datacenters I've been and it's gonna by my home for as long as I keep my company running, which I hope it's a long time.

Excellent Service at a Great Price
I can't speak more highly about the tech support. This is the key differentiator between hosting companies in my opinion. Without exception, they have in-depth knowledge and diagnose and solve issues that come up quickly. On top of that, they are on-site so they can pop over to check the hardware anytime. Server and networks are high-speed and well-maintained, and all this for a great price.

Wonderful company!

The are always easy to work with, they are fair and help you when you need them. I have been a customer for years and years. I recommend them for sure!

I've had servers with Hivelocity for nearly 5 years now. In that time I've yet to experience a single network drop. We've had a few instances of hardware failing, however the support team is always on top of it quickly and usually has a resolution in less than an hour. I had a problem with a Linux server that I just couldn't solve. I contacted support and they were able to identify the problem. Resolve it and get my services back online with little downtime. This really saved us from a world of trouble. So far hosting with HV has been a great call.

I leased a dedicated server four years ago to move my VMWare-based development environment to the cloud, whilst retaining as much control as I could. I was unfamiliar with their Juniper-based firewall, so I also shipped them a Cisco ASA which they host for me in front of the server.

Over the years I have had no problems whatsoever with availability or performance. On the very few occasions I needed support, this was always rapid and friendly.

I've been with Hivelocity for over 5 years, hosting a charity. The servers have been as expected the customer support not so. Most the time was it was ok, sometimes it was exceptionally poor. (fitting cpu fans backwards!)

Recently we had an nvme drive fail, which started to corrupt our data. I was on the server and immediately shut it down. When I asked that a block level image be take of the drive before any work was performed on it.

I was told QOUTE: "Unfortuantely our team does not have the tools to do that in this circumstance. All of our imaging and backup/export tools work above that level, usually needing a working file system"

He then went on to seek my permission to perform xfs_repair on the drive, telling me this could cause some damage!? What like the fact the drive is DYING you moron and using that tool like this with NO BACKUP to revert off is criminally dangerous in the hosting world. Simply unacceptable!

So I did what they couldn't, made a block level image from half a world away with DDrescue. (opensource tools) When I then told them to leave the drive in and fit the new one, THEY REMOVED THE DRIVE! They also didn't fit the new drive correctly thereby, having to request that it be fitted AGAIN as it wasn't showing. I ended up re-imaging the replacement drive *cough from the image I made that they said couldn't be done!

I've never experienced such ignorant and blindly dangerous behaviour, their "follow up" customer care was a joke and cemented me NEVER USING THIS COMPANY AGAIN.

Just don't do it, please, mark my words the day a P1 critical fault happens, you're not going to be supported and you'll regret it like I did.

I literately had to work AROUND their staff and as soon as that became apparent I moved us to a different hosting company. Not even an apology or ownership of their incompetent staff dangerous behaviour, in fact their "internal" review found nothing but professional responses.

The way they handled this failure of THIER equipment has made me regret having given them a single penny!

Hivelocity are NOT TO BE TRUSTED, SIMPLE!

EDIT REPLY: This company removed the drive when I told them not too, re-read their reply.... He's outright lying now. That's not following explicit instructions!

They're incredulous and worse have ZERO understanding of what IS an appropriate methodical disaster recovery process. You're a multi-million dollar international hosting company! That's not being meticulous, I WAS being meticulous!

As for backups going awry, that can happen to the best of us, it's not that I didn't have backups, they just wasn't as up to date. Quite frankly even if my backups WAS 24hrs old I would of STILL recovered the data this way ensuring we lost barely an hours worth of data.

The fact you can't even say sorry and respectfully listen to me without pushing the blame on me is disgusting! Your equipment failed and I did all the work, with almost no thanks to your staff it was like pulling teeth to work with them in all honesty.

FACT: I recovered the data your staff couldn't even dream of understanding how to accomplish. That's so sad for a company of your size and stature. Shameful.

Worse is how your treating me now... Disgraceful.

Further Edit:
I asked to be escalated to the service desk manager and I received the below reply.... I am beyond words. All I have tried doing it reaching someone technically literate enough to understand the grave failings they have and therefore help their company become better for their remaining customers, instead I am treated like this. They really don't care...

I've been a Web pro since 1997 and I have worked with a ton of managed hosting providers, many of them are the largest names in the business. Invariably, I came to feel like I was just another small account and didn't warrant personalized attention. I discovered HiVelocity through a business associate and I was prepared to transition away from my current provider so I did some research and decided to give them a try. I am now in my third year as a customer and I love this team. They are always on target with commitments, very efficient at troubleshooting issues and very reasonably priced. I have experienced no discernible downtime since coming on board and I sleep well at night knowing that my Client's sites and digital assets are operational and secure. I highly recommend HiVelocity.

The Hivelocity company is very attentive to my order . The customer service is great

Support was reasonable, super quick, and understood exactly. Super happy.