Non trustable shop
Non trustable shop. I paid 109.9 euro on september 20. It seems that they have decided to cancel my order, but I haven't received any refund after 3 months. I have sent them many messages without any solution.
Update: After three months and more than 15 messages, I have finally received the refund. However no apologizes from their side.
Reply from Historia
Hello,
Thank you for your feedback. We regret that there were misunderstandings during your order.
Due to language barriers and translation issues, some messages and responses were difficult to understand. Nevertheless, we processed all inquiries carefully, and your refund was correctly issued after review.
At HISTORIA Hamburg, we prioritize transparent processes, fair handling, and professional service in the trade of coins, silver, and gold. We regret that the experience felt unsatisfactory and are working to improve clarity in all customer communications.
Best regards,
HISTORIA Hamburg