I have just bought a Hisense Frost Free Fridge Freezer with a water dispenser. Unfortunately the water dispenser will not work.I have tried to remove to see if their is a problem with the nozzle b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I elected to set the 50 inch Smart TV up myself after I unpacked it. There's a droning voice telling me what to do. It's still there now after trying everything to get rid of it. Everything goes thr... See more
Just trying my Hisense 50" for the first time. Had Panasonics in the past. Finding this TV good for picture, programming and Apps. Seems to be a bit too much bass for me, despite adjusting the equali... See more
55” TV E8QTUK. We were torn between a Hisense & TLC TV. Decided on the Hisense. Overall it’s a good tv. Picture is good, sound is ok as well. I’ve only given it 3 stars because the picture quali... See more
Company details
Written by the company
For 5 decades we have been committed to developing innovations in consumer electronics. Today, we are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 80,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.
Contact info
Leeds, United Kingdom
- service@hisense.co.uk
- hisense.co.uk
3.4
Average
21K reviews
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Hisense warranty seemingly worthless
The water discharge pipe started weeping on our washing machine purchased 12/11/25.
A warranty claim was declined by email on the grounds of "mechanical damage".
The machine has been fine for 6 months after being installed under a kitchen worktop.
The hose was clearly flawed, failed and water found its weakness.
The warranty acknowledgement (in brief) read:
Relax. You are covered.
Warranty Reference Appliance Type Model
Washing Machine WF5I9043BTFS.
To add to the disappointment Hisense replacement parts site does not recognise the model.
The experience so far can only be likened to dealing with a back street used car sales set up.
19 June 2026
Unprompted review
Reply from Hisense UK
Good afternoon, thank you for your review. We are sorry to hear about the issues you are having. We kindly ask you to share all the details with huk.service@hisense.com and we will have one of our Senior Advisors so we can assist you further if possible. Please put TP review in the email's subject.
Kind regards,
Hisense Customer Care
Very good device
Very good device. The only thing that needs to be improved is syncing with the TV via EARC when controlling via TV remote - switching on/off and volume change. By default it works but very often doesn’t. The problem can be fixed only by unplugging both the soundbar and tv. Would be great if this is fixed after the software update.
20 June 2026
Unprompted review
Hasn’t worked since day one you switch…
Hasn’t worked since day one you switch it on and within a few seconds no signal tried everything that’s what you get when something is for free it came with a super cool fridge freezer I ordered which is amazing but as for the tv I think they must have all been faulty and were giving them away
20 June 2026
super service
4 June 2026
Avoid!
I bought a Hisence cooker from Argos in October 2025.
8 months later the halogen glass cracked, thinking it would be under warranty I rang Hisense... Absolutely shocked to discover it wasn't covered!
I'm now having to buy a new cooker but certainly will not be a Hisense.
If you purchase one of their products be warned.. it will be costly.
Avoid!!
19 June 2026
Unprompted review
Reply from Hisense UK
Good afternoon, thank you for your review. We are sorry to hear about the issues you are having. We kindly ask you to share all the details with huk.service@hisense.com and we will have one of our Senior Advisors so we can assist you further if possible. Please put TP review in the email's subject.
Kind regards,
Hisense Customer Care
challenge of new technology
Clean lines-clear vibrant picture a problem with the sound,but thats because I cannot work out how to alter it.I find the remote a little difficult as it is so small am unable to read the buttons,and there are a lot.I have to put glasses on to see the buttons and even then cannot see all of them.The tv gives me so much choice
To watch so many channels.Early.days but I love it
12 June 2026
Unprompted review
Wasing machine that doesn't wash
I bought a washing machine that doesn't wash just leaves suds all over my clothes then I get told how much washing liquid to use what's the point of using anything can't wait to get rid of it will never buy hisense again
4 June 2026
Reply from Hisense UK
Good afternoon Lindsey, thank you for your review.
We kindly ask you to contact us directly support.uk@hisense-europe.com so we can go through the additional troubleshooting.
Kind regards,
Hisense Customer Care.
Love my double fridge freezer
Love my double fridge freezer. Great for family of 4. Cold drink dispenser too. Reasonable price.
18 June 2026
Easy order and quick delivery
Easy order and quick delivery. Really nice looking fridge freezer. Plenty of space. Guys who delivered it were very professional.
30 June 2025
My new T.V.
My TV was easy to set up and then I plugged it in and turned it on, the picture came on the screen but it wasn't the channel I wanted to watch so I turned it off. I love the way it looks when I turned it off it was like drawing curtains. I might try again next week to see what channel comes on when I turn it on.
14 June 2026
Unprompted review
Gentleman listen to my issue and was…
Gentleman listen to my issue and was very helpful in solving my issue.
Very happy with experience.
4 June 2026
Hisense is quality don't buy any other brand
Would recommend hisense over almost any brand for quality and price i have 5 products from a fridge freezer,washer to tvs and never had any problems whatsoever so would not but any other brand
4 June 2026
Reply from Hisense UK
Dear Pamela, thank you for your review and apology for the late response. We are truly sorry to hear of the inconvenience you have experienced. We kindly ask you to email us directly at huk.service@hisense.com and provide us with your contact details and the details of the appliance, and one of our advisors will be able to support you further by chasing this internally to have the case expedited. Thank you.
When first bought both items a washing…
When first bought both items a washing machine and a fridge freezer I tried to report small problems with both items but your customer service advisor wasnt very helpful so I gave up both items still have their issues
20 June 2025
Reply from Hisense UK
Good afternoon, thank you for your review. Please be informed that we reached out to you via email address you left in your account. If you need further support, please respond with the required details.
Kind regards,
Hisense Customer Care
Happy with TV and Features
Happy with TV and delivery from Costco. Price was good and 50 inch OLED good quality and has mire than enough channels.
I am looking for anorher TV soon and will be looking at getting anorher one.
5 June 2026
Unprompted review
Very professional collection
Very professional collection, unfortunately my tv couldn’t be mended and wasn’t under guarantee. Kindly disposed of my broken tv for me. Thank you
4 June 2026
Hi when I text about the washing…
Hi when I text about the washing machine and tryed to send the noise nobody has got in touch its still playing up half way through and spinning it sounds like a tractor.and my phone want let me send video it's saying no signal to your end.
4 June 2026
Reply from Hisense UK
Good afternoon Caroline, we are sorry to hear about the ongoing issue with your washing machine and the difficulty you've had reaching us. Could you please share all the details with huk.service@hisense.com and we will get one of our Senior Advisors to support you further if possible? Please put "TP review" in the subject line prior to sending the email. Thank you.
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