HireRight  Reviews 706

Absolutely useless company! Why on earth a larger company would outsource their background checking baffles me.

The people at hireright have 0 common sense.

With currently 650+ negative reviews, I am amazed this joke of a company is still going.

Their checks have also cost me money.

Terrible service and bad performance. It's been 3 weeks and I still haven't gotten my background check. My background check never take more than 3 business days with other providers. I've never had a bad service like that.
Big Zero

Best useful service ever!!!

Imagine you hire a detective to investigate on someone. You paid them. And then they just emailed the person saying: "Please fill out exactly what you were doing every year. And please be honest, we can't find out if you're lying or not" (The later part is true btw, at least for some country).

Another great thing is that I'm sure at least 50% of whatever the profit should be shared with the ones who are being investigated because they do half of the work already!!!

10/10 would recommend this to my mortal enemies.

Everything written by other people is completely true!

Horrible company, the level of incompetence is very high. They ask you to re-submit documents over and over, and everytime it's a different reason. One of the worst companies I've ever used for a background record check.

...and here we go again. About ten years ago i had the misfortune of dealing with hireRight as an applicant. They needed me to provide all the information to/for them and were unable to gather it themselves which caused a delay in my start date. Surprise surprise! Same thing again. Delayed start date because after being 7 days after the proposed completion date, my report is stuck at 40% which is where it has been since the first day. Google indicates many class action lawsuits against this company and it comes as no suprise. What IS a surprise is that companies continue to use this incompetent company to verify the staffing of their businesses. Tsk tsk. They should be shut down.

Absolute ignorance of employment practice in the UK. No knowledge or understanding of IR35 or basic information on self employment. US centric and no added value to a business. Only thing to recommend this company is the speed of review of application.

The most useless company for background check. How can they be requesting for the same documents over and over. This is just insane. I think they are scammers and they are selling people's information to the hackers. I started receiving all sorts of calls just hours later, after I submitted all my personal information to them.

How irresponsible would a company have to be to detriment people's background like this.
producing very inaccurate reports, with multiple instances of distorted and/or incomplete information. Customer support is disconnected from the process - so attempts of being proactive about reaching out and explaining information won't show up. I'd strongly advise against them.

Awful, process and platforms breaks GPDR law, chatbot-style emails. Whole company feels like scam.

Here we go again, this company is a joke this is the third time I’ve had to use these people. And here we go with the same nonsense as before , checking the same states I’ve never even lived to n or been to , they won’t use prior reports , they always say it’s the state taking so long when it in reality it’s HireRight taking so long !! WTH is wrong w these folks !!
If you’re a company looking to hire a background check company … don’t hire these folks !! They are lazy and no idea what they are doin !!

They did a background check on me la sf year. It was accurate no issues. This year they’re doing one for a new job. Somehow 3 felonies came up. NOT ACCURATE . They said it comes from a court house which is by where I live and they’re waiting to hear back from the court clerk since I disputed it . I also told them to look at the background check from last year and it would show no felonies. Keep in mind these. Felonies rhat came up are from 2021 closed case. They confirmed it was wrong but still had to wait for the court clerk. I went out of my way and went to the courthouse and got a document proving I have no felonies. This document is from the same clerk they are waiting to hear back from. They still said it takes up to 30 days for the dispute. I’ve already quit my old job since I had a start date which had now been pushed back 3 weeks. Every time I call they give me the same BS even though they have the document. This company I feel maybe gets more money rhe longer they take doing a background check or purposely add false info so they maybe Can charge rhe company hiring you to dispute it and expedite it.

This company works hard to defame people and make you appear to be dishonest by omission of facts arising from consistent incompetence during research of a clients subject matter. They conduct a half witted assessment of each item on your resume and if they can’t verify it by making a single click or phone call, they will demand you do all the research and provide it to them and until you satisfy all their requests and they approve each document. It’s absurd and the worst part is they will immediately update their client with warnings about potential issues have been found, this will cause delays beyond our control, etc etc…. Horrible experience lasted weeks of going back and forth with HireRight as they make sure not to ever have human to human interaction to resolve issues it’s automated and each event could take several days or not be responded to at all without customer recourse, in other words you don’t get the job-HireRight will eventually get sued out of business without a doubt as they violate Consumer Protection Laws through the entire process so easy litigation there-you can’t automate a business that has many laws and requires detailed transactions with exceptions or explanations rather than leave it as a negative item mentality currently used by HireRight. Sorry if you have to experience this and I hope you get the job!

Warning! If you have ever worked for the same company in the past, your request not to contact the company will not be respected. Never-ending document requests, responses to queries written in poor grammar, an absolute nightmare. Shocking that large companies use this platform.

Over the past few days, I’ve dealt with HireRight while undergoing a time-sensitive background check for a major employer. What should have been a straightforward 7-year criminal background review turned into an invasive and confusing process.
Despite the employer clearly requesting a 7-year scope, HireRight began querying records from over 20 years ago—in jurisdictions I haven’t lived in since 2008. This created unnecessary delays and the appearance of dishonesty, even though I’ve been fully transparent.
Customer service was equally disappointing. I spoke with multiple representatives—two offshore agents who gave vague, dismissive answers and one U.S.-based rep who finally clarified that older records may be retrieved but should not be disclosed if they fall outside the requested scope. That kind of clarity should be standard, not rare.
After researching further, I discovered HireRight has faced class action lawsuits and federal penalties for mishandling consumer data and violating the Fair Credit Reporting Act (FCRA). The patterns are clear: slow turnaround times, flagging easily verifiable information, and requesting documents from over a decade ago.
This experience has been stressful, invasive, and professionally damaging. If you’re an employer, I urge you to reconsider using HireRight. If you’re a candidate, document everything and assert your rights. You deserve better.

HireRight is an absolute nightmare to deal with. The amount of pointless documentation they demand is beyond ridiculous. You provide what they ask for, and they flat-out reject half of it for no good reason. Then the endless stream of emails starts, demanding the same information over and over again. It’s a complete waste of time and energy, with zero common sense applied to the process. If this is supposed to be a professional verification service, it’s laughable. HireRight makes things unnecessarily complicated and frustrating, and I wouldn’t recommend them to anyone.

These people are useless. Theyre basically making us do their job for no pay.

I have to push my start date back TWICE bc of how slow they are. No urgency for the candidate. THEY GIVE AN ESTIMATED 10HRS TO 5 DAYS to do the background check and they still take 4-5 days after to complete the background check. Now i have to wait under 2 weeks to start my job bc they said it would be completed by the 17th then they said 18th and it is still not complete... n customer service is outsourced so there can be a language barrier when contacting for help

Company rejected to work with me because their ancient somewhat senile inspector found the door to my office didn't have the perfect lock ("no rigid key locking door separating unrelating business sharing a office/location") even though I work in a gym, use the gym space, and sublease from the gym. Yet they still charged me money for a background check for which they never revealed the results. I passed inspections from Medicare and other major groups but somehow the senile old lady reported the door to the little office I use on rare occasion for desk work was unacceptable. Absolute scum, this is a tremendous scam! I hope you get shut down by the feds!

HireRight is a Broken System That Destroys Careers

I don’t even know where to begin with how awful HireRight is. This company is not just “bad” — it is actively harmful. If an employer is reading this: understand that by using HireRight, you are risking losing qualified employees because of their incompetence. If you’re a job seeker: brace yourself, because HireRight will make you feel like you’re in a nightmare.

They ask for documents that don’t exist, reject official paperwork from the IRS, and act like they know more than the U.S. government. I submitted everything correctly, only to have it thrown back at me over and over with nonsense reasons. At one point they even demanded a tax form for 2025 while we’re still in 2025. That’s how little they understand the system they are supposed to work in.

Their staff is another disaster. You will not get clear answers, because they hire people who don’t speak fluent English and don’t understand how the U.S. tax year, education system, or even basic forms work. Every call feels like talking to someone who is lost, reading off a script, and unable to solve anything. Instead of helping, they just waste your time while your career opportunity is on the line.

The scariest part is how much sensitive data they hold. Your Social Security number, addresses, tax records, education records, and job history are all in their hands. And yet, they treat it with total carelessness. They don’t safeguard candidates — they exploit them. It feels like their entire model is to drag things out, frustrate you into quitting, and keep your information forever.

This isn’t just incompetence — it’s dangerous. People lose jobs and careers because HireRight can’t do its job right. Employers lose great candidates because HireRight botches background checks. The stress and frustration they cause is beyond belief, and their reputation is fully deserved.

I want to be absolutely clear: HireRight should not exist in its current form. They need a complete overhaul, top to bottom. Until then, they should be avoided by every employer and job seeker alike. If a company tells you they use HireRight, prepare yourself for delays, mistakes, and endless stress.

HireRight is not a background check service. It’s a roadblock, a scam, and a disgrace.

To whoever is going to reply to this review with the same tired copy-and-paste response: save it. I don’t need another hollow “we’re sorry for your experience, please reach out to us privately so we can help” message. Everyone reading this knows that those replies are just PR damage control. They don’t solve anything. They don’t make your company better. They don’t erase the fact that HireRight is a nightmare to deal with.

What you should be doing is fixing your company. Stop wasting time writing canned apologies and start hiring staff who actually speak fluent English and understand the U.S. tax system. Stop rejecting official IRS documents that are legally valid. Stop asking candidates for forms that don’t even exist yet. Stop failing to verify education and employment records even when the candidate provides the paperwork directly.

Instead of replying to reviews, why don’t you:

Train your employees properly. They shouldn’t sound confused on every phone call, reading off scripts without comprehension.

Respect official documents. When the IRS or a school district provides paperwork, that’s the final word — not whatever broken checklist you’re using.

Protect candidate data. People give you their Social Security numbers, tax records, and school history. That’s serious information, not something to mishandle while you play gatekeeper.

Stop sabotaging job seekers. Your incompetence causes real people to lose real opportunities. That’s not a small mistake — that’s people’s livelihoods.

Replying to my review won’t change any of this. All it will show is that you’re more concerned with looking good online than actually fixing the disaster inside your company. Actions matter more than words, and so far, HireRight has shown nothing but failure.

If you truly care about candidates and employers, stop hiding behind customer service scripts and public replies. Fix your systems, fix your training, and fix your attitude. Until then, every review like mine is going to keep coming, because people deserve to know the truth.

So go ahead — reply if you want. But understand this: I don’t want your words. I want your company to stop being a roadblock, a headache, and a scam. Until that happens, no apology means anything.