HireGo Minibuses Reviews 

217
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company, consistently sharing wonderful feedback about their travels. Customers frequently praise the booking team and staff for being extremely helpful, professional, and organizing trips with absolute ease. Travelers also love the drivers, describing them as punctual, friendly, and always going above and beyond to ensure a very comfortable ride. Though some customers experienced frustrating issues when bookings were unexpectedly cancelled at the last minute or drivers completely failed to show up. A few reviewers also noted that the overall prices felt significantly higher and less competitive compared to other available providers in the area.

What people talk about most

Service

Consumers find service to be positive, highlighting polite and punctual drivers who keep vehicles clean and... See more

Staff

Clients share positive opinions on staff, highlighting professional and friendly drivers. Consumers... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, reflecting a wide range of differing experiences.... See more

Price

Customers had ambiguous experiences with price, featuring a split in opinions. Many reviewers appreciated... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing stark contrasts in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book confirmed the price straight away with no hidden extras. Mini bus arrived on time driver was pleasant & helped people down the step when getting off the bus.Hot day & vehicle was kept... See more

Rated 4 out of 5 stars

When our ferry was severely delayed, HireGo provided flexibility to keep with our original plan. Although it took a lot of back and forth, we eventually found a solution that worked for everyone. Than... See more

Company replied

Rated 5 out of 5 stars

Marcus, Hendry & Chris on the booking team were informative and efficient. The price was in line with other providers and we appreciated the reassurance given by the booking team around the arrangemen... See more

Company replied

Rated 5 out of 5 stars

We have used Hirego services for our 20 people group to and from airport to hotel. Even though we have reserved 20 seater bus Hirego has given us 38 seater to accommodate our 30 big suitcases, the... See more

Company replied


Company details

  1. Bus and Coach Company

Written by the company

HireGo is a Minibus and Coach hire company in the UK with 2500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, HireGo covers it all.


Contact info

4.2

Great

TrustScore 4 out of 5

217 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(217)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Minibus for our Wedding

I recently booked a minibus for our wedding (2x transfers) on a quite short notice. The communication, quote and service was very quick, friendly and efficient. I was in touch with Henry and he was great. The driver on the day was on time, friendly and helpful and the bus in a good condition. The transfers went perfect and I would not hesitate to book via HireGo again. Many thanks!

30 June 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

We are glad Lisa that you liked our service for this important event. We look forward to seeing you again

Rated 4 out of 5 stars

I had a smooth and comfortable journey…

I had a smooth and comfortable journey with HireGo Mini Bus from Heathrow Airport to Cardiff. The driver was punctual, professional, and friendly. The vehicle was clean and spacious, making the trip very pleasant. Highly recommended for reliable group travel!

20 June 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service, we look forward to seeing you again

Rated 5 out of 5 stars

Reliable and easy communication

Made a query online and got a quick response back with quote. It was reasonable compared to others I’d had. Communication was really smooth and drivers turned up on time on the day with clean vans. Would recommend

21 June 2025
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you Robyn, we are glad you liked our service, We look forward to seeing you again at HireGo

Rated 5 out of 5 stars

Hirego have been brilliant turning around a transfer in less than 24 hours!

Hirego have been brilliant in accommodating my private airport transfer when my first private transfer company bailed on us in the final 24 hours. Marcus constantly kept us updated and filled me with enough confidence that their company HireGo wouldn’t do the same. Great service! Extremely responsive and respectful! Would deffo recommend this company and would use them again going forward!

11 June 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad that our team helped you with your journey. We look forward to seeing you again

Rated 5 out of 5 stars

Great customer service

We particularly appreciated the quick turnaround time for booking a coach for our day trip to France. The team was very responsive to our questions regarding quotes and other details. There was a variety of vehicles offered.

Anderson handled our booking from start to finish and ensured we were kept updated throughout the process. Very impressed with the flexibility of HireGo

12 June 2025
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service and booking process. We look forward to seeing you again

Rated 5 out of 5 stars

Quick responses very polite

Quick print responses . Very helpful very polite such an easy process answered every question .

18 June 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you Jade. We are glad you liked our service. We look forward to seeing you again

Rated 5 out of 5 stars

Excellent service!

Wonderful experience from start to finish.
Very good comunications with Anderson over the phone and emails.The driver polite and show up right on time.The minibus provided was very clean, comfortable, and perfect for our group’s needs.
We highly recommend the company and will definitely use again.

14 June 2025
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Reply from HireGo Minibuses

thank you for your review. We are glad you liked our service. We look forward to seeing you again

Rated 5 out of 5 stars

Reliable company with excellent…

Reliable company with excellent communication before our hire from Henry. Drove was professional and very accommodating. We used this transport for a primary school visit and would definitely recommend.

11 June 2025
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you. We are glad you liked our service for your primary school, We look forward to seeing you again

Rated 5 out of 5 stars

Highly recommended - minibus and driver

Our Primary School was in need of a 17 seater and driver at short notice. We booked and secured a lovely minibus and driver who was prompt and friendly. Thank you Anderson.
The administration of the booking was easy and was managed very competently too.
I would certainly recommend them.

6 June 2025
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you Debbie, we are glad that you liked our service. We look forward to seeing you again

Rated 5 out of 5 stars

Scotland by minibus, may 2025

Wonderful work experience in Scotland with excellent minibus service (4 days) thanks to Marcus's organization and to our driver Peter, always so kind and perfect in driving and supporting us in any cirumstance. I really recommend this company.

29 May 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service. We look forward to seeing you again

Rated 5 out of 5 stars

Excellent service

Excellent service, on time, kept us updated at all times as our original driver (Edward) was off ill but we were kept informed and he was replaced with a really friendly driver (Steve). We were staying at a very out of the way location but he'd gone out earlier to check where we were so he could get to us without any problems. Would definitely recommend and use again.

31 May 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you Karen, we are glad you liked our service and our drivers. We look forward to seeing you again

Rated 5 out of 5 stars

Great service

Anderson was great- very responsive and made the booking process very easy and straight forward. Also helpful, so thank you!

8 May 2025
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service. We look forward to seeing you again

Rated 5 out of 5 stars

HireGo good service

From the outset communication with Marcus from HireGo was quick and helpful. The cost for the minibus was fine and Natalie, our driver, arrived very promptly for pick up and drop off. It made the wedding day much less stressful knowing this was in place. Thank you for good service.

29 March 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Denise, Thank you for your review. We are glad you liked our service. We look forward to seeing you again

Rated 5 out of 5 stars

Superb Service From Start to Finish

This was a wonderful experience from start to finish. The communication was brilliant from the initial enquiry stage to the whatsapp messages and pin drop locations on the day to track driver progress to your meeting point. Even down to post journey follow up from Marcus to ensure everything went smoothly.

Minibus was spotlessly clean, drivers were polite, made rest stops when we asked, and even played some excellent music for our journey home.

Compared to our experience through a different company 12 months prior, when a battered old transit van turned up to collect us and our 10 clients - which was VERY embarrassing - this service was absolutely top notch. Already booking again for next years event.

13 March 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service and our drivers were accommodating.. We look forward to seeing you again

Rated 5 out of 5 stars

Great experience

Great experience. Thanks Chris for his help. Everything ran smoothly.

5 February 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service

Rated 5 out of 5 stars

Quick responses

Quick responses, really helpful. Made it so easy! Marcus Woods the name is hopefully everyone gets him replying

17 January 2025
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service. We look forward to seeing you again

Rated 1 out of 5 stars

No refunds given if you need to cancel

Be very careful of booking with this company as they will not refund any money should you cancel & we gave more than 24hrs notice. The Edinburgh's Hogmanay celebration were cancelled so we no longer needed the taxi which cost us £280

30 December 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Hi, our terms and conditions clearly state that if booking is cancelled with 24 hrs notice , they are non-refundable. These are holiday bookings where drivers are made available specially at higher rates and are paid in advance.

Rated 5 out of 5 stars

Great company with lovely staff!

I used Hirego for a work trip for 15 people. When I asked for a quote Marcus replied very quickly and was in constant contact with me, he also called which was very important to me to be able to talk to someone on the phone. Keith was our minibus driver all weekend and he was also fantatsic & very professional! I highly recommed them and will be using them again in the future.

7 December 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you Olivia for your review. We are glad you liked our service. We look forward to seeing you again

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