The customer service from start to finish was amazing. Rhys truly made my experience picking a car and finalising te order very seamless. Nothing was too much. Imran who delivered my car arrived even... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Andy B was extremely helpful, he explained everything clearly, thoroughly and in a highly professional manner. Very friendly and excellent customer service, this is by far the best car delivery /... See more
Company replied
Very positive experience. Efficient and professional. Kyle is outstanding! Easy and quick process from choosing the right plan to approving the lease. All coordinated so well by Kyle and the team. Can... See more
Company replied
John was absolutely brilliant from start to finish. He made the whole experience feel smooth and stress-free. He took the time to walk me through all the controls and features in a clear, easy-to-unde... See more
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Company details
Written by the company
Hippo Leasing is your destination for vehicle solutions, catering to all credit types. Our extensive vehicle range, including options for individuals with challenging credit, ensures you find the perfect fit. We simplify vehicle leasing with an easy-to-navigate online platform. As experts in the leasing industry, we're committed to providing affordable and reliable options. Committed to delivering the widest variety of high-quality vehicles and exceptional customer service, Hippo Leasing is one of the UK's most reliable vehicle leasing specialists offering a range of services to customers, nationwide.
Contact info
Trident Park, BB1 3NU, Blackburn, United Kingdom
- 01254919000
- info@hippoleasing.co.uk
- hippoleasing.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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My experience with Hippo has been… First class!
My experience with Hippo has been fantastic - George made everything so easy and straightforward and the communication and advice at all stages has been absolutely exceptional!
28 April 2026
Reply from Hippo Leasing
Hi Katie,
Thank you for your feedback. We’re delighted to hear your experience with Hippo was fantastic and that George made the process easy and straightforward while providing exceptional communication and advice throughout. We really appreciate your kind words and support.
Team Hippo
Really easy to deal with company
Really easy to deal with company, phoned them up told them what car I wanted and Hippo sorted it out very quickly and professionally.
Car did arrive with a slow puncture on the front right hand side however Im hoping they will deal with this .
All in all good company and I would recommend them to anyone looking for a car .
14 April 2026
Unprompted review
Reply from Hippo Leasing
Hi,
We appreciate your feedback. It’s great to hear you found the process quick, easy, and professional, and that we were able to help you secure the car you wanted. We’re sorry to hear about the issue with the tyre and will be happy to assist in getting this resolved. Thank you for your recommendation and support.
Team Hippo
Kayleigh was lovely and very helpful
Kayleigh was lovely and very helpful. Would recommend
27 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Sarah,
Thank you for the great feedback! We’re glad Kayleigh was lovely and very helpful. We really appreciate your recommendation and kind words.
Team Hippo
Reply from Hippo Leasing
Hi Richard,
Thank you for the great feedback! We’re glad you received friendly service and found us very easy to deal with. We really appreciate your kind words.
Team Hippo
Matt was very helpful and efficient but…
Matt was very helpful and efficient but initially they tried to give us a Citroen
26 April 2026
Reply from Hippo Leasing
Hi Phil,
We appreciate your feedback. It’s great to hear Matt was helpful and efficient throughout your experience. We also appreciate your comments regarding the initial vehicle option and will take this on board. Thank you for your support.
Team Hippo
Connor was really helpful and very…
Connor was really helpful and very professional and really polite
25 April 2026
Reply from Hippo Leasing
Hi Nicola,
We appreciate your feedback. It’s great to hear Connor was helpful, professional, and polite throughout your experience. Thank you for your support.
Team Hippo
Gareth was a pleasure to deal with
Gareth was a pleasure to deal with. Made everything so easy. He collected us in the morning and brought us to the garage.
Lovely clean and tidy show room.
Would definitely come back here to buy again.
24 April 2026
Reply from Hippo Leasing
Hi Connall,
We appreciate your feedback. It’s great to hear Gareth was a pleasure to deal with and made everything so easy for you. We’re also pleased you enjoyed our clean and welcoming showroom. We look forward to helping you again in the future. Thank you for your support.
Team Hippo
From start to finish Joe was brilliant
From start to finish Joe was brilliant, with a few obstacles on my part aswell highly recommend
24 April 2026
Reply from Hippo Leasing
Hi Scott,
Thank you for your feedback. We’re delighted to hear Joe was brilliant from start to finish and helped you through any obstacles along the way. Your recommendation means a lot. We appreciate your support.
Team Hippo
Fantastic service
24 April 2026
Reply from Hippo Leasing
Hi Brian,
Thank you for your feedback. We’re delighted to hear you received fantastic service. We appreciate your support.
Team Hippo
They searched a lot of different…
They searched a lot of different vehicles to suit our needs, weren't pushy and got us a great deal
25 April 2026
Reply from Hippo Leasing
Hi Matthew,
Thank you for your feedback. We’re pleased to hear the team took the time to find vehicles that suited your needs, without any pressure, and secured a great deal for you. We appreciate your support.
Team Hippo
Professional excellent service from…
Professional excellent service from sales team. I chose a car on Wednesday and finance was completed next day. Very helpful in getting me on the road again when my existing vehicle had a major problem.
25 April 2026
Reply from Hippo Leasing
Hi Terrance,
We appreciate your feedback. It’s great to hear the sales team provided professional and helpful service, getting everything completed so quickly. We’re pleased we could help get you back on the road when you needed it most. Thank you for your support.
Team Hippo
Hippo and particularly James were a…
Hippo and particularly James were a great help with leasing my new car. I was worried it would be complicated but everything was so easy and went smoothly. Thanks again James
21 April 2026
Reply from Hippo Leasing
Hi David,
We appreciate your feedback. It’s great to hear James was such a great help and made the leasing process easy and straightforward for you. We’re pleased everything went smoothly. Thank you for your support.
Team Hippo
Had an amazing experience getting my…
Had an amazing experience getting my bus seal on lease, Scott gaskill was extremely helpful and informative, he has a lot of knowledge that helped guide me through the process which was especially anxious because of the circumstances around me needing a car.
17 April 2026
Reply from Hippo Leasing
Hi Mohammad,
We appreciate your feedback. It’s great to hear Scott provided such helpful and informative support, using his knowledge to guide you through the process and make things easier during a stressful time. We’re delighted you had an amazing experience. Thank you for your support.
Team Hippo
Eddie delivered the car
Eddie delivered the car, professional and polite. Thank you
24 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Lisa,
Thank you for your feedback. We’re pleased to hear Eddie provided a professional and polite delivery experience. We appreciate your support.
Team Hippo
So looking for a lease deal and came…
So looking for a lease deal and came across hippo leasing , first time either leasing , spoke tow gentleman Tyler barsby and he was amazing from the get go , very quick process and would like to mention not once did I feel pressured into choosing or picking anything ,
So really good experience
22 April 2026
Reply from Hippo Leasing
Hi Thomas,
We appreciate your feedback. It’s great to hear Tyler provided such excellent support from the start and made your first leasing experience quick and straightforward. We’re especially pleased you felt comfortable and never under pressure throughout the process. Thank you for your support.
Team Hippo
Excellent service by Pete
Excellent service by Pete, explained everything clearly and answered any questions I had, very pleased
24 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Emma,
Thank you for your feedback. We’re pleased to hear Matt was helpful and efficient throughout your experience. We also appreciate your comments regarding the initial vehicle option and will use this to improve our service. Thank you for your support.
Team Hippo
What an amazing customer service I have…
What an amazing customer service I have had from this company , especially my account manager Zac (who at times I think he must have wanted to leave, dealing with me!) Zac was so patient and he replied within minutes so not keeping me hanging on a decision. Zac also helped me with my decision on a car as I really could t make up my mind so his expertise was greatly received . Just await my car now and I am hoping it won’t disappoint
24 April 2026
Reply from Hippo Leasing
Hi Cathrine,
Thank you for your fantastic feedback. We’re delighted to hear Zac provided such patient and responsive support throughout the process, and that his guidance helped you choose the right car. We hope you love your new car when it arrives and truly appreciate your kind words.
Team Hippo
Hippo were very informative about their…
Hippo were very informative about their car deals all be it I felt very pushed to hurry and choose a car
However apart from that they have given me a good deal and helped towards the cost of delivery
22 April 2026
Reply from Hippo Leasing
Hi Steve,
We appreciate your feedback. It’s great to hear you found the team informative and that you were able to secure a good deal with support towards delivery. We’re sorry to hear you felt under pressure at any point and will take this on board to improve the experience. Thank you for your support.
Team Hippo
The delivery driver Ian H
The delivery driver Ian H . Made it a really easy hand over of my new car. He was knowledgeable and polite he made it a great experience.
24 April 2026
Unprompted review
Reply from Hippo Leasing
Hi,
Thank you for your feedback. We’re pleased to hear Ian made the handover of your new car easy and enjoyable. It’s great to know he was knowledgeable and polite throughout. We appreciate your support.
Team Hippo
After sales service.... what after sales
All went very well, and the purchasing journey was good.
But.....
Once I had taken delivery of my vehicle, I found a 2 inch tear in the seating that I hadn't noticed on my walk round, and it was missing its tyre inflation kit
AND, a knife blade used in detailing the car.
On contacting the company initially, my account manager informed me that when raised with her manager, the reply was "what do you expect, it's not a new car", to which my reply was "if it had been in the detailed description of the car, I could have made an informed decision on whether to buy the car. Oh, and my car was not ready for my 0930 appointment, more like 1100. After raising an issue through the online system, I received a call from Jake, who was very apologetic regarding the blade and also promised to send a tyre inflation kit, and the issue would be escalated, and I should hear back by Tuesday. Today is Friday, and apart from me being told someone would get back to me, I have had no update or received the tyre inflation kit.
Unlike advertising spiel on the phone line, I certainly do not feel like one of the family and I can only assume nobody cares now they have made the sale.
Update, the car is now only charging 50% of the time. I have had to chase everything up. The car is going back as it is not fit for purpose.
11 April 2026
Reply from Hippo Leasing
Hi Sean,
We’re very sorry to hear about the experience you’ve described and the disappointment this has caused following what was otherwise a positive purchasing journey.
We fully appreciate your concerns regarding the condition of the vehicle on delivery, the missing items, and the delays in communication you’ve experienced since raising this with us. This is not the standard of service we aim to provide, and we apologise for any frustration caused.
We can also confirm that an unwind ticket has now been raised in relation to your case, and this is currently being progressed internally. A member of the team will be in touch directly to provide further updates and next steps.
We appreciate your patience while this is being reviewed and resolved, and we’re sorry again that your experience has not reflected the level of care we strive for after sale.
- Team Hippo
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