Second time ordering a car BMW 1 SERIES M sport from Hippo. The communication from Crystal was first class, nothing was any problem for her, she was continually keeping us updated on everything, and s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service from start to finish was amazing. Rhys truly made my experience picking a car and finalising te order very seamless. Nothing was too much. Imran who delivered my car arrived even... See more
Company replied
Todd at Hippo made this potentially nerve racking experience getting car so easy and a real breeze. I was very concerned about getting credit because of past issue but Todd at Hippo did me proud... See more
Company replied
Andy B was extremely helpful, he explained everything clearly, thoroughly and in a highly professional manner. Very friendly and excellent customer service, this is by far the best car delivery /... See more
Company replied
Company details
Written by the company
Hippo Leasing is your destination for vehicle solutions, catering to all credit types. Our extensive vehicle range, including options for individuals with challenging credit, ensures you find the perfect fit. We simplify vehicle leasing with an easy-to-navigate online platform. As experts in the leasing industry, we're committed to providing affordable and reliable options. Committed to delivering the widest variety of high-quality vehicles and exceptional customer service, Hippo Leasing is one of the UK's most reliable vehicle leasing specialists offering a range of services to customers, nationwide.
Contact info
Trident Park, BB1 3NU, Blackburn, United Kingdom
- 01254919000
- info@hippoleasing.co.uk
- hippoleasing.co.uk
4.6
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything on time Driver was very…
Everything on time Driver was very helpful.
16 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Maureen,
Thank you for the feedback! We’re glad everything was on time and that the driver was very helpful.
Team Hippo
Olivia and Raphael were Rockstars
Olivia and Raphael were so friendly and helpful:
Olivia helped me sort out the finance paperwork over text messages and was quick at responding to my questions.
Raphael was there at the handover and was very thorough, going through each step with my wife and myself.
15 April 2026
Reply from Hippo Leasing
Hi P Kirkwood,
Thank you for the fantastic feedback! We’re glad Olivia provided quick and helpful support with the finance process and that Raphael delivered a thorough and friendly handover experience. We really appreciate your kind words.
Team Hippo
Car Everything was explained to me in a…
Everything was explained to me in a professional manner and everything else has gone smoothly. If I have any questions I can always ring you. Thank you very much for your time.
17 April 2026
Reply from Hippo Leasing
Hi Colin,
Thank you for the great feedback! We’re glad everything was explained clearly and that the process went smoothly. We really appreciate your kind words.
Team Hippo
Zak from Blackburn and Matt from…
Zak from Blackburn and Matt from Peterborough hippo motor group were both amazing and helpful getting me the right car for my money.. only wish it was closer as I am from Aldershot
15 April 2026
Reply from Hippo Leasing
Hi Lee,
Thank you for the fantastic feedback! We’re glad Zak and Matt were so helpful in finding the right car for you. We really appreciate you making the journey and your kind words.
Team Hippo
Slow customer service
I didn’t like being told I would be kept informed with the progress of my purchase but then having to keep phoning up to get an update.
15 April 2026
Reply from Hippo Leasing
Hi Katherine,
Thank you for your feedback. I’m sorry to hear that you felt you had to chase for updates during your purchase, as we appreciate how important clear and proactive communication is throughout the process.
This is not the level of service we aim to provide, and your comments will be fed back internally to help us improve how we keep customers informed moving forward.
If there’s anything further you’d like us to look into regarding your experience, please don’t hesitate to reach out.
Thanks,
Chris – Customer Experience Manager
The logistic driver that collected and…
The logistic driver that collected and returned my vehicle today - Imran was brilliant. Very friendly, helpful and efficient!
16 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Danielle,
Thank you for the great feedback! We’re glad Imran provided friendly, helpful, and efficient service. We really appreciate your kind words.
Team Hippo
Knowledgeable and got the car same day.
Friendly, knowledgeable and helpful.
Highly recommend
14 April 2026
Reply from Hippo Leasing
Hi Nicola,
Thank you for the great feedback! We’re glad you found the team friendly, knowledgeable, and helpful. We really appreciate your recommendation.
Team Hippo
Matt was amazing very polite and so…
Matt was amazing very polite and so informative regarding my new car, car was spotless I am so pleased and could not recommend hippo, especially Matt he was brilliant thank you so much
15 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Bridie,
Thank you for the fantastic feedback! We’re glad Matt provided such polite and informative service and that you were pleased with your car. We really appreciate your recommendation and kind words.
Team Hippo
Very polite
Ian fillingham, the gentleman who deliverd the car to me was extremely polite, took time to tell me everything about the car, and helped me to bring up the things to sign on my phone. A Credit to the company.
16 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Stuart,
Thank you for the feedback! We’re glad you found the service polite and informative. We really appreciate your kind words.
Team Hippo
Neil was very professional helpful and…
Neil was very professional helpful and pleasant answered all the questions and put you at ease
16 April 2026
Reply from Hippo Leasing
Hi Mr Hopkins,
Thank you for the great feedback! We’re glad Neil was professional, helpful, and made you feel at ease while answering your questions. We really appreciate your kind words.
Team Hippo
Friendly and supportive driver
Ian C the driver collecting my vehicle made everything easy and was quick to assist me in contacting the finance company to check payment had gone through. He was very friendly and supportive
16 April 2026
Unprompted review
Reply from Hippo Leasing
Hi H B,
Thank you for the great feedback! We’re glad Ian C made the process easy, assisted with the finance check, and provided friendly and supportive service. We really appreciate your kind words.
Team Hippo
I had been approved for a Juke for…
I had been approved for a Juke for lease, but have decided on a different car from a local lease branch instead. The lady on the phone was very insistent on retaining the quote and, if so, on "rethinking" it. When I assured her that my choice was made, her attitude shifted drastically to a rude, dismissive tone, with a dreaded sigh, and she snarled back, "Oh, alright then," with a quick hangup and no polite send-off. I do not expect to be treated like royalty, but I surely do not expect to be degraded on the phone when I am about to sign up for a 3+ year lease with MY money. The call was at 16/03/2026 @ 12:39. Unacceptable.
16 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Paul,
I’m really sorry to hear about your experience, this falls far below the standard of service we expect to provide.
We take feedback like this very seriously, particularly where it relates to how our customers are spoken to. A full investigation into the call will be carried out to understand exactly what happened and ensure this is addressed appropriately.
Please accept our sincere apologies for the manner in which this interaction was handled.
Thank you - Chris, Customer Experience Manager
Alan the driver was great
Alan the driver was great. Very friendly and notified me well in advance on when he will be arriving. Thanks Alan
14 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Meghan,
Thank you for the great feedback! We’re glad Alan provided friendly service and kept you well informed ahead of delivery. We really appreciate your kind words.
Team Hippo
Ian that dropped off my car was…
Ian that dropped off my car was smashing quick and easy
16 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Chrissy,
Thank you for the great feedback! We’re glad Ian made the delivery quick and easy. We really appreciate your kind words.
Team Hippo
People wonderful, but the system . ( date guesswork).....
The people I dealt with were great. But the automated system was quite problematic and meant that I could have lost the vehicle that I hoped to have. But this was managed sucessfully by your staff working well outside normal hours!!!
20 March 2026
Unprompted review
Reply from Hippo Leasing
Hi Lindy,
Thank you for your feedback. We’re glad the team provided great support and were able to resolve the issue for you, although we’re sorry to hear the automated system caused some concern. We appreciate your understanding and kind words.
Team Hippo
Quick and easy process
15 April 2026
Reply from Hippo Leasing
Hi Martin,
Thank you for the feedback! We’re glad the process was quick and easy.
Team Hippo
Incredibly easy company to deal with
Incredibly easy company to deal with, great attentive service from Crystal and a very smooth delivery handled by Ian. Particularly impressed with Ian's helpful nature around helping me get set up in the car, thanks hippo.
15 April 2026
Unprompted review
Reply from Hippo Leasing
Thank you for the fantastic feedback! We’re glad Crystal provided attentive service and that Ian delivered such a smooth and helpful handover. We really appreciate your kind words.
Team Hippo
I was in constant contact with a lovely…
I was in constant contact with a lovely women Alexandra Humphreys who was extremely helpful all the way through the process would highly recommend.
14 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Lewis,
Thank you for the fantastic feedback! We’re glad Alexandra Humphreys was so helpful and kept you informed throughout the process. We really appreciate your recommendation.
Team Hippo
a woman of worry
The service was fast and and friendly. I am a woman who has no idea of buying a car and felt very concerned about not fully understanding the process. I needn't of worried, all the information was clear and included all the knowledge I would of questioned. I have already put a friend in contact with them.
15 April 2026
Reply from Hippo Leasing
Hi Sophia,
Thank you for the fantastic feedback! We’re glad the team made the process clear and easy to understand, helping you feel confident throughout. We really appreciate your recommendation and kind words.
Team Hippo
I purchased a lease car on the proviso that it would come in time for when I needed it.
I purchased a lease car on the proviso it would be delivered by the end of the following week…Heard nothing for about a week so contacted Hippo to be told no, there’s been a delay. I cancelled the order as I needed the car as I was in a hire car. This was a week ago, despite asking 3 or 4 times, I’ve yet to receive email confirmation that my Oder is cancelled, or when I will get my 2k deposit returned. They are very friendly and attentive when you are buying, but ignore you when you cancel due to broken promises. Awful company, avoid.
Update
To be fair, when the people behind the scenes got to know about the issues I was facing, they were very good and resolved my issues in good time.
14 April 2026
Unprompted review
Reply from Hippo Leasing
Thanks for your review.
We’re sorry to hear about your experience and appreciate how frustrating delays and a lack of communication can be, especially where you were relying on the vehicle within a specific timeframe.
Unfortunately, we’ve been unable to locate your order based on the information available. We have requested further details from you via Trustpilot so we can investigate this properly. Alternatively, please contact us directly at Customercare@hippomotorgroup.co.uk quoting ticket number 96754.
We’d really like the opportunity to speak with you directly to understand what’s happened and work towards resolving this for you.
Thank you, Chris - Customer Experience Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.