The Hippodrome Casino Reviews 92

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

We were drinking here for the evening and got cut off for absolutely no reason. Not drunk or loud just a group from Ireland out to enjoy their time away. We won’t be returning as this is absolutely un... See more

Rated 1 out of 5 stars

Absolutely disgusting on joining i never got my welcome bonus, it says on first deposit no need for a code & you will be credited with 100% money match & free spins & now there saying i never opted... See more

Rated 1 out of 5 stars

Feels incredibly untrustworthy. The roulette ball somehow speeds up after slowing down and it jumps and darts and skips somehow, the motion doesn't look natural at all at the end of the spin. Es... See more

Rated 5 out of 5 stars

Another Fantastic visit to the Hippodrome Casino London! Special mentions to the following staff: Inspectors Guy, Sebastian, James(Jimmy) ,Anna, Ryan, Grace , Jane For their Impeccable courtesy, Kind... See more

Company details

  1. British Restaurant
  2. Steak House

Information provided by various external sources

The Hippodrome Casino is an established cornerstone of West End life. The biggest & busiest casino in the UK, we are also London’s most popular entertainment venue, welcoming millions of visitors since opening in 2012.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

92 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

We were drinking here for the evening…

We were drinking here for the evening and got cut off for absolutely no reason. Not drunk or loud just a group from Ireland out to enjoy their time away. We won’t be returning as this is absolutely unacceptable!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Another Fantastic visit to the…

Another Fantastic visit to the Hippodrome Casino London! Special mentions to the following staff: Inspectors Guy, Sebastian, James(Jimmy) ,Anna, Ryan, Grace , Jane For their Impeccable courtesy, Kindness and Smiles! Always feel Welcomed when I sit at the TCP table! and Special mentions to the Gaming floor managers: JONNY, MARC, LAWRENCE for their Professionalism, Politeness, SPECIAL THANKS to Lawrence who took time out to personally correct a food/beverage issue!
and last, but by no means last, EMMA(babs) for her ongoing exceptional customer care and Empathy, shes an absolute Diamond!!

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting on joining i…

Absolutely disgusting on joining i never got my welcome bonus, it says on first deposit no need for a code & you will be credited with 100% money match & free spins & now there saying i never opted in so I closed my account straight away .
What a scam
DONT JOIN

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Feels incredibly untrustworthy

Feels incredibly untrustworthy. The roulette ball somehow speeds up after slowing down and it jumps and darts and skips somehow, the motion doesn't look natural at all at the end of the spin. Especially with the electronic roulette games accessed by their terminals. Technology can be misused.

Unfortunately, gambling is incredibly poorly regulated in the UK - see the Trustpilot reviews for the UK Gambling Commission - are places like these taking advantage of this?

There are apparently straighter places further along Leicester Square. The Hippodrome's overheads are massive, they need to cover all these before making any profit, this shows how stacked the odds are against you.

Underneath the glitz & fake smiles this place doesn't seem right. If it walks like a duck and quacks like a duck, that's because it is a duck.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Couldn't access any games - website is crap

Joined and deposited £50 - wasn't really bothered about any bonuses. Any link I clicked within the website after having logged in, opened a new window with an error saying to refresh that page and login - I had 10 of their windows open and couldn't even see a game to play - withdrew and removed the links and app - sort your bloody website out!!

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Feel absolutely scammed

Feel absolutely scammed didn't get my welcome bonus and wins on any game I played were few and far between. Don't waste your money on these charlatans

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful chat service I never even…

Disgraceful chat service I never even got to speak with anyone with 3 attempts no contact attall also extremely poor gameplay the game just spins over and doesn’t land the animation and the spin button is really slow and they never credited my first deposit bonus or free spins so I went on chat to close account and no contact whatsoever so I gave up and just deleted it please avoid be warned it’s a disgraceful casino

30 January 2026
Unprompted review
Rated 1 out of 5 stars

EXPECT TO FOREVER LOSE

Gave them 3 months, every week has gotten worst, different games worst results than ever personally witnessed by my 10 years of online playing. Thousands upon thousands of dead spins resulting in a bonus trigger of 60-70p and this is not the exception but the rule. Absolutely disgusted

21 January 2026
Unprompted review
Rated 1 out of 5 stars

In my personal experience

In my personal experience, this was the worst casino I visited in London. When you’re a new customer, they treat you extremely well and it feels like you’re winning a lot at first. But once you lose money, the attitude completely changes — I felt disrespected, received unpleasant remarks, and was eventually banned.

Regarding the roulette tables, I often noticed situations where it looked like the ball was about to land on one number but ended up stopping on another after already seeming to fall into place. After seeing similar examples discussed on YouTube, it made me feel as though something wasn’t right.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this site

Do not use this site after being informed of them scamming clients as part of betway we tested this site , we played roulette and put small bets on every number except number one , then in 35 spins one came up 19 times , this site is a total com do not use

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Together with sister site most…

Together with sister site most shameless and scam sites in the UK.Every single game rigged nothing but scam glitches during play misleading promotions one big theft.Customer service non existing.Criminals behind the gambling site cover.Thieves without dignity and honour.Highly recommend to AVOID those thieves at all cost.Shamless dirty rats

4 November 2025
Unprompted review
Rated 5 out of 5 stars

More than the casino

More than the casino!
7 women travelled from Edinburgh to London to see Magic Mike live!
The Hippodrome itself was amazing! Staff attentive and very pleasant ! Could not have accommodate us enough! Showed us to a special table before the show! Escorted us to our s ats for the show! Helped me because I have a minor difficulty walking at times and we're there to lend a hand!
The show!!!! Great 👍 the dancers 😃🤩
The woman.....well shoe spoke like we were at school but hey can look passed that! Atmosphere phenomenal and the guys were ( when doing lap dancing) professional and if you were or are uncomfortable with potentially being pulled there is a safe word given at the start of the show so no one is uncomfortable! Well worth going and I would go again! 🤩😃😁🫶

27 September 2025
Unprompted review
Rated 2 out of 5 stars

I played this casino only because my…

I played this casino only because my limits were up on others. Gave this casino a shot a chance of a few deposits. Spent probably about 2 thousand and every bonus I’ve had hasn’t been higher than a 50x. I did give this casino the benefit of doubt but after so many chances, most my bonuses were 20x and under, and I’ve had quite a few. They’ve banned me for live casino for some reason too. Take my advice and avoid the casino. Rated it two stars as there’s not many so hoping it would attract people to read it other than the 1 starts

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Bonus

If you want to gamble on this casino better don't accept the bonus ,the wagering on the bonus is so weird that takes so long to finish that.On every spin will take money from both cash and bonus .Yesterday I was left with 0.05 bonus and took hours to clear that because on every special on the game the bonus is going up .Never happened to me before on any casino I played and use the bonus promotions.

29 July 2025
Unprompted review

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