One of the main purposes of a CMMS is to schedule and handle planned work orders. In the last 6 months we have had several issues with scheduled work orders not regenerating or regenerating at the wro... See more
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A lot of database glitches that creates functionality loss for the end user. Was informed at the time of purchase that a PO generator feature would arrive in the coming months which did not happen.... See more
Company replied
We have had nothing but trouble with the Hippo program, especially since the last "upgrade" to version 6. Not a single workstation is using the program properly. Way too steep of a learning curve fo... See more
Company replied
Great support from Natasha S. (Give her a pay raise!). Very complicated program. Our internet speed is 6.5 and that does not seem to help. Too many screens to add inventory of equipment. Printing repo... See more
Company replied
Company details
Information provided by various external sources
Hippo CMMS is a web-based maintenance management software that offers computer maintenance management features and dashboards to streamline your operations.
Contact info
4F 123 Bannatyne Ave., R3B 0R3, Winnipeg, Canada
- 866-956-2859
- info@hippocmms.com
- hippocmms.com
Gone downhill....quickly!
One of the main purposes of a CMMS is to schedule and handle planned work orders. In the last 6 months we have had several issues with scheduled work orders not regenerating or regenerating at the wrong time interval. These have been escalated to 'tier 2' technical whatever that means, but if feels like it means 'yeah whatever', as no one resolves or gets back to you.
3 May 2023
Unprompted review
Overall good but could use more support in some areas
Overall data collection templates and data import process worked well, however additional support/guidelines on equipment/location/vehicle naming conventions would have been helpful. We were under the impression that requesters would have access to the floor plans and equipment details (model & serial number, photos, etc.) but this is not the case. We did not have a clear understanding on the difference between requester and submitter permissions. It would be very helpful to be able to copy permissions from an existing template when creating a new user. Overall training was helpful and Mel did a great job explaining the basics of a work order, but we could have used more time to delve into user permissions, reporting and data extracting. More training/guidelines on setting up email notifications would have been helpful. Overall response to support questions is good and support reps are friendly and helpful, however we're still waiting on a reply from the Support Team for an issue reported on 7/11 (2.5 weeks ago) regarding a discrepancy on overdue work orders as they appear in a Work Order Search vs. a Work Order report.
30 July 2019
Unprompted review
Reply from Hippo CMMS
Hi Lisa,
Thank you for leaving us a review! I'm happy to hear that the training you had was helpful overall, and that the onboarding period went smoothly for Midwest Groundcovers.
I do apologize that you didn't have enough time to go into more specific topics during your training. If you'd like, we can definitely go over more info during a meeting or phone call. It looks like our Development Team is currently still working on the Work Order issue that you had reported a few weeks ago. Once there are any updates, you'll be notified.
If you have any further questions or feedback, please don't hesitate to reach out to us!
Best regards,
Heidi Chin
Customer Success Adviser
p. 866-956-2859 ext. 227
The program seems to be a good choice…
The program seems to be a good choice for us so far. We have had a smooth onboarding process overall and our company is developing the practice of using Hippo to manage our maintenance.
There are a handful of minor workflow enhancements we have suggested to Hippo which we hope they will implement. Those would help move us towards a 5-star review.
22 July 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your honest review, Jeff!
I'm glad you had a good experience during your onboarding process. I'm looking forward to check on your company progress implementing Hippo.
Thank you for your suggestions. Our development team is always looking for ways to improve our software and we have exciting new features coming out soon. Please don't hesitate to get in touch if you ever need any assistance.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
It is a great software program with…
It is a great software program with great people behind it. There are some bugs that I have brought to you their attention that will be sorted out soon, that is the only knock.
15 July 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your feedback, Malcolm.
I'm glad you think Hippo is a great tool and that you're enjoying the support from our team.
I apologize that you have experienced some hiccups and thank you for bringing them to our attention. I noticed that our team is already working on it and we will keep you posted.
Please don't hesitate to contact us if you ever need any assistance.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Great helpfull staff
Great helpfull staff! The product is fresh, simple and Canadian
11 July 2019
Unprompted review
Reply from Hippo CMMS
Thank you for you review, Lucio!
I'm glad you're having a great experience so far with our team and that you're enjoying Hippo's ease of use. Please don't hesitate to contact us if you ever need any assistance.
Warm regards from Winnipeg,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Elegant CMMS system
A very simple yet elegant system, easy to pick up but deep enough to master. Worl for a site with single or multi location.
3 July 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your great review, Thomas!
I'm glad you're enjoying the ease of use of our interface. I'm happy you recognize that Hippo is powerful and useful to manage small operations and large ones as well. Please don't hesitate to contact us if you ever need any assistance.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Some functions don't seem to be working
We've had excellent experiences with the HIPPO staff getting our system set up, but there seem to be some functions that aren't working. For example, we can't seem to add companies in either the enterprise or facilities admin, even after we enter the appropriate information and hit "save." A similar issue arose during our live training as well, when we were trying to add equipment.
2 July 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your review, Ned.
It's good know that you had a good experience with our onboarding team. I apologize for the glitch you have experienced during your training session and I will personally give you an update on that as soon as possible. I did a quick test and the companies grid seem to be working well on our end. I will follow up on that as well and will keep you posted. Please feel free to contact us anytime if you have any questions or concerns.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
it's a great software so happy to have…
it's a great software so happy to have it. just make my work easy and the auditor was pleased that we have this software it was easy to show all the PM record on all the machine we had. and the customer support is very helpful.
27 June 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your great review, Danillo!
It's good to know Hippo is making your life easier and that now it's very simple for you to keep track of all records for audits. I will share this with our support team as well, they will be glad to hear your feedback. Please keep in mind that Hippo offers lifetime technical support and please don't hesitate to contact us if you ever need any assistance.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
I think it is a great program
I think it is a great program, my only issue is I wish the reports were more user friendly
24 June 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your review, Ginette.
I'm glad you think Hippo is a great program. I'd love to be in touch with you and get more details on how we could improve your experience when generating reports. The DFSM is a longtime partner and your feedback is very important. Please feel free to contact me anytime through the contacts below.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Support team work is up to the mark.
10 June 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your review, Sajid!
I'm glad you're enjoying our customer support! I will share your review with our team. Please don't hesitate to contact us if you ever need any assistance.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Awesome people
Awesome people, and easy to use software. The videos are very helpful and questions get answered very quickly. Need to work on your importing documents. It was very confusing after I filled out the excel file and then the program showed different or more columns. had to spend a significant amount of time tweaking all the inputs after they were loaded in from the excel file.
29 March 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your review, Richard!
It's good to know you're enjoying Hippo's ease of use and had good interactions with our team!
Please don't hesitate to contact me or Elisa if you need to do some fine tuning or changes in your database. Keep in mind Hippo provides lifetime technical support and our team will be glad to assist you.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Simple and Easy to Use
The maintenance software is easy to use and simple enough for our employees to grasp. Helps keep work orders in front of you so nothing falls through the cracks. Overall we have enjoyed the software and find it helpful to our business.
21 March 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your great review, Nate!
I'm glad Hippo is helping Burnett Management to better manage work orders. Being user friendly and easy to use are top priorities for us, so I'm happy you mentioned them in your review.
Please don't hesitate to contact us if you have any questions.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
The attention has been great
The attention has been great, there has been no friction.
12 March 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your review, Luis Carlos!
It's been a pleasure to work with Induma and we are looking forward to check on your progress. Hippo provides lifetime technical support, so our team will always be glad to assist you.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Hippo employees have been eager to…
Hippo employees have been eager to help. We have been a little slow with onboarding but we are looking to use the software to help us daily.
3 March 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your review, Tim!
I am going to share it with our Data Integration team and our Training Specialists. We know that this initial onboarding period can be challenging sometimes, but once everything is set up and your training is completed I am sure you and your team will notice big improvements on your daily routine.
Please keep in my mind that Hippo offers lifetime technical support, so you can always count on us if you ever need any assistance. I am looking forward to check on Enprotech's progress with Hippo!
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Overall not bad
Overall not bad. For the Preventive maintenance, we would like more ability to mark complete, but non- compliant (i.e. I checked the fire extinguisher but it is outdated). The ability to run reports off the PMs with more detail would be great
27 February 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your review, Terry.
I am going to share your suggestion with our development team. Right now you have the ability to share comments about it with your team while dealing with that work order. For pieces of equipment, for instance, you can take advantage of the Equipment Downtime module as well. I'd be glad to assist you to get more details out of the reports and know more about other features you'd like to have. Please find my contacts below.
Please don't hesitate to contact us if you ever have any questions.
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Missing the Basics
Hippo is riddled with bugs and poorly thought out features. The inability to remove fields not required for your process (such as fleet management) or even assign multiple categories of work order to a single device (such as Calibration AND preventative maintenance) make Hippo useless as a tool to track work orders and mine data.
In addition its server lag is atrocious resulting in substantial delays.
This is beta software at best clearly incomplete and clearly not thought out.
In addition most of the tickets we’ve generated for support have provided a poor customer service experience. Generally polite, but terse with no follow up or real help. Simply acknowledment of shortcomings.
22 February 2019
Unprompted review
Reply from Hippo CMMS
Thank you for your review, Nathan.
I am sorry to hear that you're not having a good overall experience with Hippo. I was glad to know that you a have a meeting set up for today with Natasha and I'm sure she will be glad to assist you with some of the issues you mentioned, like assigning multiple categories of work order to a device, which is possible to do with Hippo. I will share your other concerns with her as well, so she can get more details about some of the delays you've been experiencing, so we can further investigate. I am also sharing your review with our entire Customer Success team to see how we can improve our support. We know that each customer has specific needs and we try our best to share their suggestions with our development team for future updates.
I hope we will be able to solve some of your concerns and get more details in our meeting today. In the meantime, please don't hesitate to contact us if you have any additional questions.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Efficiency and pricing wise
Efficiency and pricing wise, Nothings beat HIPPO!
28 January 2019
Unprompted review
Reply from Hippo CMMS
Hi Bon,
Thank you for your great review! It is great to know Hippo is helping Stuyver's Bread to operate more efficiently. We are pleased to see so many employees using Hippo on a daily basis at your company. You definitely made the right decision by choosing a CMMS that offers unlimited users. We are excited to see your progress so far!
Please don't hesitate to contact us if you ever need any help.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
So far so good!!
So far so good. Mike’s coming Monday to start the on boarding process. The only problem I’m having is sending emails. They’re getting sent back as undeliverable. I hoping this can get resolved, so I can communicate with everyone at Hippo.
Thanks,
Paul
25 January 2019
Unprompted review
Reply from Hippo CMMS
Hi Paul,
I would like to thank you for your review and for your time to talk to me earlier today.
I am in touch with Mike and hopefully we will figure out the reason for this issue while he is still on-site for your facility audit. It is an odd situation since we are normally getting emails from everyone else. Please don't hesitate to call us if you have any questions or concerns. I will be in touch to check on your progress, as we want to make sure the County of Adams takes advantage of everything Hippo has to offer.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com
Everything I was looking for.
6 December 2018
Unprompted review
Reply from Hippo CMMS
Great to hear Sean. Don't be a stranger, if you need any assistance or have questions, make sure to connect with our Customer Success Team.
HIPPO
HIPPO
Service and support team is top notch and very responsive.
Some structures of the program are less than intuitive and, having used other CMMS in the past, can be quite frustrating.
Viewing existing Scheduled WO's (i.e. PM's) to review the templates is quite difficult - haven't been able to determine how to view on a screen or as a printout.
Cost is low compared to others in the market
28 November 2018
Unprompted review
Reply from Hippo CMMS
Hi Rob
Thank you for the great feedback. Your comments on scheduled work orders has been passed on to the customer success team.
Let's see if they can come up with a solution and if not, we can consider for future updates.
Overall, it sounds like Hippo is working out - glad you find it user friendly and the cost is right.
Please continue to share feedback with us as we are always driving to improve the software and service and want to ensure you have the best user experience possible.
Daniel
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