I am giving up on Hiper. It was not easy to get it installed as they wanted to send out a technician to install a fiber box. That was a long and tedious process and I was about... See more
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Short waiting time, very pleasant customer support, quick onboarding, transparent communication. After banging my head against the wall for 2 weeks with Norlys, it was a breathe of fresh air to t... See more
Nice talking to Alexander from customer service today, seems we identified the problem with the router due to which the speed was low for the normal wifi compared to 5g wifi broadcast. Alexander has... See more
While the overall process of getting fiber installed took a bit longer than expected, I wasn't in a rush and the final setup was a breeze. I had excellent step-by-step assistance over the phone from G... See more
Company replied
Company details
Written by the company
Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
Vi er kun gode til internet
Written by the company
- Fulde navn eller kundenummer
- For at kunne hjælpe dig på bedste vis, bedes du i din Trustpilotanmeldelse angive dit fulde navn eller dit Hiper kundenummer. Så kan vi bedst muligt kigge på din sag og hjælpe dig, hvis du skulle have problemer.
- Hvem er vi?
- Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
- Hvad vil vi?
- Hiper vil give danskerne det bredbånd, de fortjener - nemlig stabilt internet og høje hastigheder til lave priser. Vi gør op med junglen af forskellige hastigheder og pakkeløsninger og skærer ind til benet: Op til 100 Mbit eller 1.000 Mbit.
- Hvordan gør vi?
- Hos Hiper skaber vi de bedste rammer for vores kunder. Hos os får du alt den hastighed du har behov for, til at streame, arbejde og blive underholdt, lige når det passer dig. Vi leverer kun internet og vi er gode til det.
Contact info
Teglholmsgade 1, 2450, København SV, Denmark
- 88 77 20 00
- kundeservice@hiper.dk
- hiper.dk
4.7
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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quick and efficient reply via chat
I needed my internet router returned to me, and I received a very quick and efficient response from Anton via chat.
4 May 2026
Unprompted review
Reply from Hiper
Hi Raphaelle,
Thank you so much for your positive feedback! We're delighted to hear that you received quick and efficient help from Anton regarding your router. If you need any further assistance, please don't hesitate to reach out.
Have a great day!
Best regards,
Mikkel
Great service!
4 May 2026
Unprompted review
Reply from Hiper
Kære G M W,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores service. Det betyder meget for os, at du tager dig tid til at dele din positive oplevelse.
De bedste hilsner
Malte
Alexander was great and extremely…
Alexander was great and extremely helpful! Happy with Hiper’s service :)
4 May 2026
Reply from Hiper
Dear Victoria Alejandra Mendoza,
Thank you so much for your kind words! We're thrilled to hear that Alexander was able to help you and that you're happy with our service. Your feedback means a lot to us and motivates the whole team.
Best regards,
Mikkel
Amazing support by Samuel
Amazing support by Samuel. Quick, concise and down to the point.
4 May 2026
Unprompted review
Reply from Hiper
Kære Hernan Waisglus,
Tusind tak for din flotte anmeldelse og de pæne ord om Samuel. Det glæder os meget at høre, at du oplevede hurtig og præcis support – det er netop den service, vi altid stræber efter.
De bedste hilsner
Mikkel
I have a problem with my internet…
I have a problem with my internet connection and they reached out on Saturday
2 May 2026
Reply from Hiper
Hey kunde,
Thank you for taking the time to write a review.
It's great to hear that you got the help that you needed.
Please do reach out to us, should the slightest problem arise!
Best regards,
Mikkel
Really good service through the chat
Really good service through the chat, fast and efficient
1 May 2026
Unprompted review
Reply from Hiper
Kære Psk Timea,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse med vores chat, og at du synes, det gik hurtigt og effektivt. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os.
De bedste hilsner
Mikkel
Great support to fiber transition
While the overall process of getting fiber installed took a bit longer than expected, I wasn't in a rush and the final setup was a breeze. I had excellent step-by-step assistance over the phone from Goran, who was incredibly patient and guided me through the fiber box activation perfectly. Great service makes all the difference!
1 May 2026
Reply from Hiper
Thank you so much for your wonderful feedback and kind words about your fiber installation experience! We're delighted to hear that Goran was able to assist you and that everything went smoothly in the end. Your satisfaction means a lot to us. Have a fantastic day!
Best regards,
Mkkel
I got the help I needed and everyone…
I got the help I needed and everyone was very nice!
30 April 2026
Unprompted review
Reply from Hiper
Kære Cristina Almeida,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du fik den hjælp, du havde brug for, og at alle var venlige. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Ann-Kathrine
Reply from Hiper
Kære Jacek Lisowki,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en hurtig og klar oplevelse med vores service. Det betyder meget for os, at du tager dig tid til at dele din positive oplevelse.
De bedste hilsner
Mikkel
Cancellation process was quick and…
Cancellation process was quick and smooth. The support agent was friendly, helpful, and handled everything efficiently. Great customer service experience!
1 May 2026
Unprompted review
Reply from Hiper
Kære Facundo dos Santos,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er virkelig glade for at høre, at du har haft en god oplevelse med vores service, og at vi kunne hjælpe dig hurtigt og effektivt med din annullering. Det betyder meget for os!
De bedste hilsner
Malte
Very efficient!
1 May 2026
Reply from Hiper
Kære Stella Marchesani,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er glade for at høre, at du har oplevet vores service som meget effektiv – det betyder meget for os.
De bedste hilsner
Malte
Very good service
Sometimes took a few days to answer but Hyper staff has always been very friendly and helpful.
30 April 2026
Reply from Hiper
Kære Luca Costantino Arbau,
Tusind tak for din flotte anmeldelse! Vi er glade for at høre, at du har oplevet god service, og at vores medarbejdere har været venlige og hjælpsomme. Vi tager din feedback om svartiden til efterretning og arbejder løbende på at blive endnu bedre.
De bedste hilsner
Malte
I spoke to Jonas about purchasing the…
I spoke to Jonas about purchasing the Fibrenet option and was super helpful in setting the account and service up.
Good start!
29 April 2026
Unprompted review
Reply from Hiper
Hi Vincenzo,
Thank you so much for your kind words! We're delighted to hear that Jonas was able to help you get started with your new Fibrenet service. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Have a great day!
Best regards,
Mikkel
Julie was very helpful she managed to…
Julie was very helpful she managed to finally put me online, as well as Anton N
27 April 2026
Reply from Hiper
Dear Sara Jabłońska,
Thank you so much for your wonderful review and kind words about Julie and Anton N! We are delighted to hear that they were able to help you get online and that you had a positive experience with us. We truly appreciate you taking the time to share your feedback.
Best regards,
Mikkel
Reply from Hiper
Kære Eoin McMahon,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at Christoffer kunne hjælpe dig hurtigt og effektivt. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Malte
Service was quite quick and efficient
Service was quite quick and efficient, agent was so supportive and helpful
29 April 2026
Reply from Hiper
Kære Mohamed Ramadan Shaaban Abdelg,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er virkelig glade for at høre, at du har haft en god oplevelse med vores service, og at vi kunne hjælpe dig hurtigt og effektivt. Det betyder meget for os!
De bedste hilsner
Mikkel
Reestablishment of interest connection
August reviewed and resolved my issue within 5 minutes
28 April 2026
Reply from Hiper
Dear Lykourgos,
Thank you so much for your wonderful review! We're delighted to hear that August was able to resolve your issue so quickly. If you need any assistance in the future, please don't hesitate to contact us.
Best regards,
Mikkel
Very nice quick and respectful!
28 April 2026
Reply from Hiper
Kære Chris Wolf,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er glade for at høre, at du oplevede hurtig og respektfuld service - det betyder meget for os.
De bedste hilsner
Mikkel
The price start to be insane expensive…
The price start to be insane expensive compared to another company, i use for last 5 years but i see start to be mor expensive….
27 April 2026
Unprompted review
Reply from Hiper
Hi Liviu
Thank you for the review.
Im sorry to hear that the price of your subscription is too high.
Unfortunatly sometimes there are an increase in the price and we couldn't match the other offer you got.
Feel free to contact us if you have any questions.
Have a nice day.
Regards,
Mikkel
Reply from Hiper
Kære Giribabu Penki,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at ændringen af din ordre blev håndteret hurtigt og effektivt. Det betyder meget for os, at du er tilfreds med vores service.
De bedste hilsner
Malte
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