Hilton Car Supermarket Reviews 

3,623
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, polite, and thorough, ensuring that the entire vehicle purchasing process feels completely straightforward and transparent. Many consumers find the sales service remarkably smooth and stress-free, highlighting that team members go out of their way to answer questions and provide detailed explanations. Some reviewers were not happy with after-sales communication and experienced severe difficulties when trying to get post-purchase vehicle issues resolved. People also reported frustrating delays, poor responses, and long waiting times when attempting to contact support regarding mechanical defects or needed repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Service

Customers had positive experiences with service, often highlighting smooth, professional, and stress-free... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a high level of... See more

Product

Consumers find experiences with the product to be mixed. Many reviewers report being very happy with their... See more

User experience

Users describe positive interactions with user experience, noting that the buying process is straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dealt with jawad through the purchase of my new car . Nice guy showed all service history available and made the entire process a joy would recommend to anyone interested in buying a new vehicle to v... See more

Company replied

Rated 4 out of 5 stars

Hilton Car Supermarket is a great place to buy a car. Staff are all very helpful, in particular Jawad who helped me make my recent purchase. Minor paint chips sorted while I was there.The only smal... See more

Company replied

Rated 4 out of 5 stars

The experience was very straight forward but when we came to look for the car as the car was being valet it took ages to see the car as we had somewhere to be which was the only let down. However... See more

Company replied

Rated 5 out of 5 stars

Saad offered me brilliant service from the time of purchasing my vechile to finish. He was very polite, explained into details and set me up to drive my new vechile home. Although the process was a l... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We are a well-established used car supermarket located in Milton Keynes, offering a diverse selection of quality used cars for sale. Whether you're in search of a reliable family car or you've recently obtained your driver's license, our dedicated team is here to assist you. With a customer-centric approach at the core of our values, we prioritize your needs and bring decades of industry experience to the table. This enables us not only to provide professional guidance and support but also to share our personal insights. As a reputable car supermarket, our inventory boasts a wide range of vehicles, including popular brands such as AUDI, BMW, LAND ROVER, and BENZ, among others. We diligently source exceptional used cars at competitive prices, ensuring that our customers receive both quality and value. Whether you have a specific model in mind or seek recommendations, we're here to help you find your ideal used car. Don't hesitate to reach out to us and embark on your journey to discover your next pre-owned vehicle. Our team is eager to assist you in making a well-informed and satisfying purchase.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,623)

2,143 reviews in the last 12 months

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Rated 5 out of 5 stars

I have made several calls to Hilton…

I have made several calls to Hilton regarding a problem with my car & everyone I spoke to said they would get the Manager to call me, they didn't.
Today I spoke to Sara who was so helpful & assuring & has arranged a booking for me to get my car fixed.
Excellent personal & telephone skills from Sara.
A great credit to Hilton Car Supermarket

1 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Vic, for sharing your experience. Please accept our apologies for the earlier delays in getting back to you. We're pleased Sara listened to your concerns, provided reassurance and ensured the necessary arrangements were made. Your kind recognition of her service means a great deal to us.

Rated 5 out of 5 stars

Everything ran as smooth as silk thanks…

Everything ran as smooth as silk thanks to Abu, he sorted my old car out for me and my new one, very patient and courteous.

23 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Taurean, for your wonderful review. We're delighted Abu made the entire process smooth and straightforward, while patiently and courteously handling both your old and new vehicles. We truly appreciate your recognition and wish you many enjoyable journeys ahead.

Rated 5 out of 5 stars

Had a wonderful experience with shafan

Had a wonderful experience with shafan. He treated with professionalism.
Thank you for your services.👌

31 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Ahsan, for sharing your experience. We're pleased Shafan's friendly and respectful manner contributed to such a positive visit. We sincerely appreciate your recognition and wish you many smooth and rewarding drives ahead.

Rated 5 out of 5 stars

Bought the car from here Ansab…

Bought the car from here Ansab explained everything really well highly appreciated

31 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Ash, for your fantastic review. We're pleased Ansab's professional and informative approach gave you confidence throughout your purchase. We sincerely appreciate your support and hope every journey ahead is smooth and memorable.

Rated 5 out of 5 stars

I HAVE A VERY GREAT EXPERIENCE WITH…

I HAVE A VERY GREAT EXPERIENCE WITH SAAD HE IS SO NICE AND HIS BEHAVIOR WITH CUSTOMER IS REALLY NICE

30 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Hussain, for sharing your experience. We're thrilled Saad's professionalism and genuine care for customers stood out during your visit. Wishing you many rewarding drives in your new vehicle.

Rated 5 out of 5 stars

Excellent customer service by Shafan…

Excellent customer service by Shafan .friendly, attentive, and professional throughout. ⭐

15 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Zeeshan, for your kind words. It's wonderful to know Shafan provided such considerate and polished customer service throughout your visit. We greatly value your feedback and hope your new vehicle brings you lasting satisfaction.

Rated 5 out of 5 stars

Viks is very good

Viks is very good

26 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Abdul, for your excellent review. We're delighted Vik provided such a positive experience and made a strong impression. Wishing you many enjoyable journeys ahead.

Rated 5 out of 5 stars

Vik was very helpful

Vik was very helpful

29 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, William, for your kind review. It's wonderful to know Vik's approachable manner and willingness to assist made your visit a comfortable one. May every mile in your vehicle be a pleasurable one.

Rated 5 out of 5 stars

Amazing communication and abubakar was…

Amazing communication and abubakar was very nice and welcoming. I was very happy the service he provided.

Thank you!!!

31 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Rani, for your wonderful review. We're delighted Abubakar's warm manner and attentive communication made such a positive impression. We truly appreciate your recognition and wish you many enjoyable journeys ahead.

Rated 5 out of 5 stars

Fantastic guys brought a car very happy…

Fantastic guys brought a car very happy really helpful, gave us a little discount was very happy.

31 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for sharing your experience. We're pleased our team's friendly approach and commitment to finding the right solution left you so satisfied with your purchase. We truly appreciate your recognition and hope every journey ahead is a pleasure.

Rated 5 out of 5 stars

Really helpful staff took there time…

Really helpful staff took there time explaining every question I asked . Felt comfortable and they where not pushy.

31 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Kay, for your kind feedback. It's wonderful to know our patient and approachable team gave you the confidence and space to make your decision at your own pace. May your next vehicle bring you countless happy miles.

Rated 4 out of 5 stars

I had Abu to help me

I had Abu to help me. Was a long wait as I was too eager, haha. Throughout his busy schedule he made time to come around and give me an update on the progress. He is kind and was really helpful.

27 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for your thoughtful review. We're pleased Abu took the time to check in with you and provide reassurance throughout the process, even during a particularly busy period. Wishing you many smooth and memorable journeys ahead.

Rated 5 out of 5 stars

Excellent service from Rana

Excellent service from Rana, cheers!

31 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Jakub, for your lovely review. It's great to know Rana's customer-focused approach left such a favourable impression. We greatly appreciate your recognition and hope your new car brings you lasting enjoyment.

Rated 5 out of 5 stars

Rana was very helpful and polite

Rana was very helpful and polite, recommend!

31 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Lidia, for sharing your experience. We're pleased Rana's professional and considerate service made your visit a comfortable one. We sincerely value your endorsement and hope every journey ahead is smooth and memorable.

Rated 5 out of 5 stars

Vik was amazing

Vik was amazing, helped me look for what I needed.

20 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Jamie, for your kind review. We're delighted Vik took the time to understand what you were looking for and guided you towards suitable options. We truly appreciate your recognition and wish you many enjoyable journeys ahead.

Rated 5 out of 5 stars

Vik was amazing

Vik was amazing, good man has bright future ahead of him

31 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Shayan, for your kind review. We're thrilled Vik's attitude and customer-focused manner earned such high praise. It's especially rewarding to receive such positive recognition of his potential, and we wish you many enjoyable journeys ahead.

Rated 5 out of 5 stars

Great experience and service from Vic

30 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Etienne, for sharing your experience. We're pleased Vic's courteous and responsive approach helped make your visit a comfortable one. We sincerely value your support and hope every journey ahead is smooth and memorable.

Rated 5 out of 5 stars

Brought a car and had a good time at…

Brought a car and had a good time at Hilton. Abu Bakar especially was friendly.

23 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Maria, for your thoughtful feedback. It's wonderful to know you enjoyed your experience with us and that Abubakar's welcoming manner made a positive impression. May your new vehicle bring you countless memorable miles.

Rated 5 out of 5 stars

I had a great experience with Hilton

I had a great experience with Hilton. Abul Ahsan was friendly, professional, and very helpful throughout the whole process. They answered all my questions honestly and made everything easy and stress-free. I would definitely recommend them to anyone looking to buy a car.

18 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Abul, for your kind words. We're thrilled Abul Ahsan's knowledge, honesty and dedication helped create such a positive buying experience. We sincerely value your recommendation and wish you many memorable drives in your new vehicle.

Rated 5 out of 5 stars

I had a great experience and Abu bakr…

I had a great experience and Abu bakr was very helpful and supportive

26 August 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Hafsa, for your wonderful review. It's great to know Abubakar's dedication and customer-focused approach left such a strong impression. We truly appreciate your support and hope your new vehicle brings you lasting enjoyment.

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