Doubletree by Hilton Heathrow Reviews 426

My wife and I were staying at this hotel (Home2 Suites by Hilton San Antonio Airport)
when they ran an unannounced fire alarm test that was extremely loud (deafening/high decibel). If you want permanent hearing damage and migraines stay at this hotel. After being on the phone with management for over half an hour they offered us one night credit as compensation. I turned down their appalling offer and told them I would rather leave negative (truthful) reviews. One night credit for permanent hearing damage (ears still hurt and ring more than a week later), migraines, insomnia, and other health issues is like a slap to the face.
To add insult to injury Patricia E. a Corporate Guest Relations Specialist at Hilton Reservations and Customer Care emailed me and stated,
“Unfortunately, there would probably never be a good time to run the test, but for safety and inspection reasons it is mandatory for the safety of the guests and employees that the system works and works correctly”. So there you have it straight from the Hilton corporate office. They will run unannounced fire alarm tests and won’t be inconvenienced by spending a few minutes to warn customers. It is not mandatory to run UNANNOUNCED fire alarm tests. Also, yes there is a good time to run alarm tests: AFTER YOU WARN CUSTOMERS. They could be the slight bit courteous and warn paying customers before they permanently damage their hearing.

Other than that the room was definitely not worth the price. There were stains on the carpet that looked like it was either a crime scene or someone spilled a red colored drink all over. The beds were low grade and uncomfortable. The hotel is not located in the safest/lowest crime area (make sure to park your car where you can see it out the window). The bathroom tub was backed up. You could hear guest’s pets barking through the extremely thin walls (this hotel is more pet friendly than sleep friendly). The housekeepers that cleaned our floor did not wear their masks correctly (over their face), possibly exposing guests to covid-19. 

Do yourself (and health) a favor and look for another (non-Hilton branded) hotel. Never did I imagine that staying at a hotel could permanently damage our hearing and health. We have stayed in numerous hotels in several different countries and this was by far our absolute worst hotel experience ever.

If I could give the Hilton a negative rating I would.

We spent our wedding night at the hotel thinking we were going to have an amazing night at a well renknown hotel only to be sorely disappointed.

From not having hot water in the evening to getting lukewarm water in the morning only to be sat at the restaurant for almost 2 hours for a breakfast we paid for that we never received because of the pathetic service received by the wait staff.

Hilton Hotel..for the prices you guys charge to what you're meant to actually be living up to being THE Hilton.. This was highly disappointing

Checked into a Hilton Garden Inn in Great Falls, MT for 2 days with the intention of sitting out a storm and getting some work done. Upon check in I was told that breakfast in a sack would be provided in the morning. I am a Hilton Honors member at the Silver level. When I went down to get my breakfast in the morning I was told there would be a $6.95 charge for it! Upon trying to use the provided coin op laundry machines I was told that they had no change to operate their own machines! Though I had booked a 2 day stay, housekeeping did not ask me if I needed anything; in fact I could not even find anyone working in housekeeping. I would not recommend this particular hotel to anyone. And I think I am probably done with Hilton in general. At this period in time, the hotel industry needs to be working extra hard to provide excellent service. My money will go to small bed and breakfasts and non chain hotels in the future. Shame on you!

Hilton has canceled a hotel stay (Hampton San Francisco) due to Covid-19 and is now refusing to refund the amount transferred. Reason: The hotel is no longer part of the portfolio. That's not how you deal with customers, especially not with members of your own customer club. Stay away from Hilton!

I would give 0 stars if I could. The Hampton Inn Mesa Verde was the only hotel where we didn't get any refund. Due to the Covid19 restrictions it's not possible for us to travel to the US. It's really sad, I have expected more from a Hilton group hotel. They don't have any email address, the only way is to call the hotel. If you contact me I can give you a better review!

The most awful hotel on this earth, very discriminative, awful customer service and lie to you prior to booking just to get you to book and take your money!. I booked via booking. Com and stated the rooms of us and my children to be on the same floor and next to each other, on arrival i was only 5 minutes early to check in, was met with a rude manager who put my children on the 4th floor and us on 3rd floor, very abruptly told me to complain to booking. Com. That wasn't all prior to booking i had called the hotel many times to enquire what facilities were available due to COVID-19, i was told by the spa manager that the sauna and steam room were open but would need to book slots due to social distancing, on arrival I was told that these have been closed for months! LIES AND MORE LIES.
I had called also prior to my booking to see is the sky lounge was open again i was told it was due to holiday season, on arrival I was informed it was closed.
When I complained about my children being on a different floor, I was told , well they checked you in early! WHAT BLOODY 5 MINUTES EARLIER!!!!!!!!!!.
The swimming pool was freezing, and there was no social distancing, even with people booking there were 20 people in a miniature pool that you would have for kids in your back garden.
Breakfast was burnt sausages, the staff couldn't cope, there was scrambled eggs on the carpet and took ages for the hostess to bring us coffee.
Would never stay at hilton Bournemouth ever again. I would have got better service at Premier Inn!!!!!!!!!!

Double tree Hilton Heathrow, bath road.

profiling staff member who told another staff member to “be careful” when me and my boyfriend were going back to our room. Just because we are people of colour and young doesn’t mean you need to “be careful”. I was appalled that this male staff member dared to utter that. It’s disgusting, I’ve used Hilton once before and was planning on being a loyal customer. Hence the Hilton Honors membership whenever I needed to use any hotels but at this point I’m just put off completely.

What danger would a couple have caused you?? I can’t believe it. I have never experienced this.

You’re better off spending your money somewhere else because at least you won’t be profiled when you’ve walked out once out of your room to eat. I’m disgusted personally and I wouldn’t want anyone to witness staff members speaking about customers and profiling them. You profiled us because of our AGE and colour

Also, the bathroom had mold in them both of the times I visited the same hotel.

I am a Hilton Honors member. I have been trying for months to unsubscribe from their marketing emails with no luck. They send them very often and continue to send them despite me clicking unsubscribe on all the emails I receive. It's a very frustrating experience, enough so that I wish I had never signed up for the program.

Garden Inn Doncaster Racecourse. Visit 14.08 for 3 nights.

Warm welcome with good hygienic procedures. Room had a sticker seal on the door after it had been cleaned ready for the next user. Room was lovely and we were super happy with the view over the course. Breakfast provided were in takeaway bags and were given the option of collect or deliver to the room at an agreed time. Well organised with minimal interaction. The room was not cleaned while we were using it which was preferred, we had the choice of requesting a clean I'd wanted.

Parking was easy at £5 per night so guarantees you a space.

Overall an enjoyable stay, a good base for the many food and activity choices available in and around Doncaster. Highly recommended.

I have emailed Hilton customer reservations (sam.griev) twice now to get a refund as the hotel is not open for my stay. No reply!! Now trying to get money back through my credit card. Do not trust Hilton.

I do not recommend Hilton hotels. Avoid parking in front of their hotels as they are using scamming company to oversee them. Scamming company is Gemini Parking Solutions. I overstayed drop-off bay by 16 min. They sent me a letter saying that I can appeal. During appeal time opportunity to pay discount penalty (within 14 days) will not be affected. I appealed (the same day I received notification about penalty) and at the day of appeal rejection the discount vanished. Avoid Hilton hotels as they are collaborating with those scammers.

Booked a room at the Hampton Inn-SFO-South just to sleep between two night shifts in the ED. I live 5 minutes away, construction next door and I needed to sleep. Hilton's Frontline Thanks program allows for flexible check in/check out times if available so I wanted to confirm this would work.
I called the hotel but was connected with a Hilton reservation agent. Told her explicitly what I was looking for, she called this hotel and confirmed that I could do a 4pm late check out. There were several other Hiltons in my town, I was flexible with any of them and explained that to the reservation agent. This one confirmed my late check out so I booked the room.
Sleeping today at 12:30pm when woken up by the manager calling to let me know that she couldn't accommodate my request. Explained my situation, explained the reservation and confirmation and she wouldn't budge. Kicked me out of my room in the middle of my sleep day. She denies that anyone would have approved the request but I actually heard the reservation agent confirm with the hotel.
Called Hilton and they are presenting it to the hotel. Not hopeful here.
No apologies from the manager, Seema.

I stayed at Hilton Garden Inn Heathrow Airport in June 2020 during lockdown.
Although I received an apology and a promise of a free night for all the bother, nothing has been forthcoming and they just send me standard email replies asking if my complaint is resolved. Which it is NOT.
I had an accessible room, as a wheelchair user and amputee, this was essential. The list of problems with the room, included:
Infestation of insects in the drain and floor of the bathroom. Automatic door opener not working and trapped me inside the room. Phones in the room not working so was unable to call reception. Emergency pull cord not accessible. Room diry with stains on the carpet. Switches out of reach. Mirror unusable for wheelchair user, wardrobe unusable for wheelchair user, toilet seat broken, kettle broken. I was disgusted with the condition of the room and have been even more disgusted with Hiltons lack of response and lack of reply to my concerns.

Recently tried to make a reservation at a Hilton Home2Suites which I have stayed at multiple times over the last few years. I once was their greatest fan. It has gone progressively down hill over time to the culmination being the inability to make an online reservation because their "system" had an issue with my credit card.
This is the end. Hilton has destroyed whatever faith I may have had in them.
Time shares, hotels, all tanking simultaneously - customer service is non existent. Now to dig out of this hell hole.

I am a member of Hilton Honors and continually receive marketing emails despite having opted out numerous times and been assured by customer service that no further marketing emails will be sent. You are legally required to honor marketing opt-out requests within 10 business days in the United States. Hilton has repeatedly violated this regulation and will not stop. Disgusting.

I have been a Hilton member for many years. Service is generally flawless and my recent experience of Covid booking has been a great example. I had a Non-cancellable room booked which at the start of lockdown Hilton (Group, not the hotel) emailed with a lovely message saying all bookings would be treated as flexible. Then sadly, our flights were cancelled and I had to cancel. A change was offered but I couldn’t take as could not confirm any flights so requested a cancellation. Full refund (bank took their fees!) provided within days, no quibble. I will always book Hilton if I can.

I STAYED AT THE TAMPA AIRPORT EMBASSY SUITES THIS WEEKEND FOR CONTINUING EDUCATION. I WAS SURPRISED TO LEARN THAT THERE IS NO FOOD, DRINKS, ROOM SERVICE, MAID SERVICE OR EVEN MORE THAN 2 OR 3 EMPLOYEES AT A TIME AND WE COULDN'T EVEN GET WATER THE FIRST DAY IN THE CONFERENCE ROOM. THE HOTEL PANTRY QUICKLY RAN OUT OF WATER AS WELL. IT APPEARS THAT HILTON HAS ABANDONED THEIR EMPLOYEES. THEY CERTAINLY DIDN'T PRACTICE REQUIREMENTS WHEN THEY LINED UP ABOUT 100 KIDS THAT WERE BEING INDUCTED INTO THE MILITARY IN A NARROW HALLWAY THAT ALL OF US OLDER PEOPLE WITH MOST OF US OVER 50, REQUIRED TO PASS THROUGH TO GET OUTSIDE AND GO TO THE RESTROOM WITH ONLY 1 KID THAT I SAW WEARING A MASK. I ONLY STAYED IN THE HOTEL ONE DAY OUT OF THE 2 THAT I WAS SCHEDULED FOR AND JUST DROVE THE HOUR AND A HALF HOME. I ALWAYS CHOSE HILTON IN THE PAST. FUTURE ISN'T LOOKING SO BRIGHT FOR THEM WITH ME. REALLY UPSET ABOUT THIS WEEKEND.

I booked with Hilton.com because of the brand. But it seems that they act as a booking site and not a single corporate entity. I canceled my reservation on March 27th for Hampton by Hilton Waterloo and still have not received my refund. Their excuse is that the "hotel location is closed and they only have an skeleton crew". Even though they have all my info they said the actual hotel has to refund my money. So Hilton.com is a booking service and a bad one of that (since I have received my refunds quickly from other sites like agoda and Expedia) and not a hotel chain. The customer service is appalling. I will not book with Hilton ever again and advise you to do the same!!!

BEWARE ANY HILTON IN TAMPA, ESPECIALLY DOWNTOWN TAMPA! I was spoke to incredibly rude I know some Spanish and they didn’t think that I did and I was talk to in a rude manner and then her profanity is directed towards me in Spanish when I would speak to each other behind my back so yeah just beware this is not a nice place the customer service is extremely rude the parking is grossly over charged which when I booked through hotels.com did not make mention of paid parking and also their most rooms do not carry a mini fridge and a microwave. The rooms are completely Gloucester and the pictures when you get there they are not nice at all the tub I had leaked it smelled moldy there were stains all over the carpet and sticky spots still on the bed I lay down for an hour and I was itching from head to toe I lifted up the mattresses and saw some things crawling I am mediately left turned in my key three hours after I just arrived had to walk past vagrants all the way down the street to get to my car before it got towed because you know parking is an issue of course and when I call hotels.com they want to pin it on the hotel and the hotel wants to pin it on hotels.com and really both are at fault here and of course no one wants to issue my refund they all keep dancing around the issue so BEWARE