HM3 Legal Reviews 

406
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex legal matters understandable. The service is frequently highlighted for its efficiency, clear communication, and the team's commitment to keeping clients well-informed throughout the process. Many people appreciate the stress-free and seamless experience, with the company going above and beyond to provide support and reassurance during difficult times. Reviewers often express their confidence in the service, noting that the team is always available to help and delivers on their promises.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, support, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent communication,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and clear... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and timely... See more

User experience

Customers consistently report positive experiences, highlighting how explanations were clear and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had long divorce proceedings which I found to be very complex and at times difficult to understand. Holly Thomas was great at explaining everything and giving her advice, she put everything into p... See more

Company replied

Rated 5 out of 5 stars

Working with Deana Phillips and Molly Ward recently was a stress free experience. Direct contact from day one and emails answered within minutes. Going that extra mile to answer even my silliest of qu... See more

Company replied

Rated 5 out of 5 stars

I have no hesitation in giving this firm five stars - and even the CDM (Cadbury's Dairy Milk!) - for its efficiency in dealing with a legal document related to a utility service which began more than... See more

Company replied

Rated 5 out of 5 stars

Was directed to HM3 legal after the original shower of solicitors were no longer able to set up my late father's trust. Ceri Burns was extremely professional at all times & her communication was seco... See more

Company replied


Company details

  1. Business to Business Service
  2. Conveyancer
  3. Divorce Service
  4. Employment Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A refreshing take on legal services. We're here to do law differently and are changing people’s lives for the better. We are committed to providing a wow service to SMEs and individuals in the North West. Talk to us about commercial law, employment law, legal services for individuals such as Wills and Probate, trusts, LPAs and family matters including divorce and separation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(406)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deana was really helpful

Deana was really helpful, as I was going on holiday and needed to see her quite quickly, she arranged this for me.
I understood everything as she explained things very clearly. Deana has emailed me every step of the way.

13 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Jan, thank you for providing positive comments about working with Deana. We are pleased we could help ahead of your holiday.

Rated 5 out of 5 stars

Dealing with both Deana and Molly has…

Dealing with both Deana and Molly has been so easy. They have answered any queries I've had about my redundancy quickly. Nothing has been to much trouble.
Thank you so much for making this process so smooth.

1 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Jenny, thank you so much on behalf of Deana and Molly. Every review does matter to us, as do your kind comments.

Rated 5 out of 5 stars

Great advice

Great advice, quick and efficient service.

5 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you for your review! We appreciate you sharing this experience of working with our team.

Rated 5 out of 5 stars

My experience with Deana

My experience with Deana was very smooth and professional, making sure I understood a lot of Legal Information, and putting me at ease enabling me to ask any questions I had regarding the matter. She explained and kept me upto date at every stage of the process and was quick to respond to any query I had.
Highly recommended her services.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Justine and the team did a fantastic…

Justine and the team did a fantastic job in handling my workplace legal support requirements.

From a fast initial call to assess my needs to regular and clear updates, the whole process was very professional

Highly recommended

14 July 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Darren, thank you for being honest about the experience you have had working with Justine and the team at HM3. We value and appreciate the comments you have made about assessing your needs, updates, and the whole process.

Rated 5 out of 5 stars

Professional and stress free

I had the pleasure of dealing with Deana who was absolutely brilliant and easy to do business with. Deana was very professional and made everything simple and easy for me to understand which immediately put me at ease. I
felt comfortable asking her any questions I had and she always kept me up to date. Thank you Deana for making it a stress free experience.

21 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thanks from Deana and everyone at HM3. Julie, to see you felt comfortable and put at ease is what we aim for so thank you from us all for your generous feedback.

Rated 5 out of 5 stars

Excellent service from start to finish

From start to finish the service has been excellent. Sophie, who drew up our Wills and POAs, listened very carefully and clarified anything we were unsure about. Her manner was lovely and we felt at ease from the first conversation. We have had Wills done before but they have never been explained as well. Sophie is very knowledgeable and understands people and is happy to go over things again if unsure. Shannon, her assistant, has been extremely helpful ensuring that we were provided with details of meetings and provided with copies of everything. Her e mails have been very friendly and it's been a pleasure to deal with both of them.

1 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Jocelyn, your kind comments about Sophie are genuinely valued here at HM3. We aim to be clear, approachable and helpful throughout so we are pleased to see this kind of service is reflected in your review.

Rated 5 out of 5 stars

Excellent service.

I found Deana to be very personable and she explained everything in plain English. If I had any queries, I could contact her and she was always happy to help. Excellent service.

13 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Fiona, thank you for explaining what you appreciated about working with Deana. We value your feedback and the comments you have included!

Rated 5 out of 5 stars

Faultless service

Faultless service. Easy communication, fees & T&C made clear. Did everything they said they would, when they said they would. Made requested changes promptly & without fuss. All while providing friendly, professional advice.

8 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

We are delighted to see this review which explains what you appreciated about working with our team - clear, timely, professional and friendly is great to see.

Rated 5 out of 5 stars

Recently used Deana

Recently used Deana , she was very supportive and professional and did a brilliant job of explaining everything, making it all easy to understand, Many Thanks

12 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you for adding a review about working with Deana! We are pleased to see you found her supportive and professional in explaining everything clearly for you - which is a goal we aim for each time.

Rated 5 out of 5 stars

Deana did a brilliant job for myself…

Deana did a brilliant job for myself and my staff, making it very clear and simple for us to follow legal jargon. She made the time to make sure we understood fully and was always available for questions. It was really comforting to have the same point of contact and no surprises with what's coming next, everything was explained 😁

4 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Jasmine, we are glad we were able to help you with this matter. Thank you for your comments about working with Deana - from everyone at HM3.

Rated 5 out of 5 stars

Excellent Friendly service from Deana

Excellent Friendly service from Deana, being someone that suffers from Anxiety Deana was always there at every point of my process explaining everything clearly to me in plain English, she always kept me upto date with how my case was going, reassuring me as we went along, I will certainly use Deana if I require her services in the future as she goes above and beyond to put your mind at ease at every point without the need to chase it up Thankyou Deana for everything

13 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hello John, thank you from Deana and everyone at HM3. We take pride in making sure everything is explained clearly and so are pleased to see your comments about this!

Rated 5 out of 5 stars

Helpful and professional

I was recently introduced to HM3 Legal by another legal team you were unavailable to help within the time frame.

From the moment I contacted HM3, the whole team were helpful and professional.

Deana Philips, was my legal advice legal professional to assist with a settlement agreement from my employer. Deana was a professional and also explained all information in a way that could be understood, ensuring process and advice was clear throughout.

Deana responded in a timely manner and made what could have been a stressful process very easy.

I wouldn’t hesitate to recommend Deana and the team at HM3 Legal.

21 July 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you for working with us, Sandra, and especially your detailed feedback about how Deana guided you through what could have been a stressful legal process for you. We are glad we could help and appreciate your recommendation!

Rated 5 out of 5 stars

Excellent service

Excellent service from H & m needed a codicil
Ceri Burns explained everything and was very helpful

23 July 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Pauline, thanks from Ceri and everyone here at HM3 for your feedback.

Rated 5 out of 5 stars

Having been referred to HM3 Legal by a professional connection

Having been referred to HM3 Legal by a professional connection to deal with a legal issue, I was introduced to Deana Philips.
I found Deana to be professional throughout the process. She dealt with all my enquiries in a timely manner and when she wasn’t available she made sure that I was left in the capable hands of Megan.
I wouldn’t hesitate to recommend either Deana or Megan and HM3 Legal as a firm to deal with your legal issues you might face

7 April 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

A thank you from Megan and Deana, Lynne (and everyone at HM3) for sharing your experience of working with us. Teamwork is a large part of what we do, so we're delighted to see this mentioned in your review.

Rated 5 out of 5 stars

HM3 Legal were incredibly supportive…

HM3 Legal were incredibly supportive and helpful. Always very approachable and quick to respond to my emails.

I'd like to thank Lindsey Kidd and Chris Hayes especially for supporting and guiding me through the legal process.

21 July 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Paul, we appreciate you posting feedback about working with Lindsey and Chris and the comments about the supportive and helpful service you received, which matters a great deal to us.

Rated 5 out of 5 stars

After having HM3 recommended to me I…

After having HM3 recommended to me I have recently completed my Will with Sophie Prescott. She made the process a very easy one with clear, detailed information & advice together with a very friendly professional manner. Many thanks to Sophie firstly, but also the meetings I attended were on time & very professionally handled starting with the gentleman on reception in the lobby who was first class . I will certainly be recommending HM3 to others

17 July 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Paul, thank you for your praise about working with Sophie and the whole team! And for your kind recommendation too!

Rated 5 out of 5 stars

The HM3 team were given an unfair…

The HM3 team were given an unfair dismissal claim to handle a week before court and pulled out all the stops to secure a better than expected settlement and avoid court. I couldn’t be happier!

16 July 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Matt, we are pleased have been able to help at short notice - we do whatever we can, and are pleased to have secured a better-than-expected result on this occasion.

Rated 5 out of 5 stars

Amazing solicitors!

I recently took on a lease for a small workshop to start my business. Caroline was amazing! Dealt with everything start to finish, had my back all the way. Honestly couldn't recommend this company enough. Already passed on details to my friends and family for their legal purposes. Will definitely be using them again in the future.

17 June 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

From Caroline, and us all, thank you Robert for your generous comments. We're pleased we could help on this occasion, and are here for any further legal questions you might have in the future!

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