RAW Apple cider vinegar, two teaspoons twice daily, is now an established part of our daily health regime. No side effects so far, seems to be helping type two diabetic control. Will be able to asses... See more
Company replied
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See what reviewers are saying
I was looking for a strong banding tool that I could use to keep the claws on my pet lobster shut while I cleaned him and his tank. I used to put him in the bath while I scrubbed away on his tank but... See more
Company replied
All the staff are very freindly and joe the salesman is very polite and goes above and beyond to help since ive found hilltops I wont be going anywhere else i give there staff 10 out of 10 for the... See more
I have a ford Ranger and wanted to fit myself a strut on tailgate, I was having trouble removing bolt at home so decided to drive to Hilltop garage for help. They removed bolt very quickly and never c... See more
Company replied
Company details
Written by the company
Hilltop Products Ltd manufacture heat shrink PVC products including a wide selection of heat shrink tubing materials, buy online for next day delivery!
Contact info
Kirkstead Way, WA3 3PY, Golborne, United Kingdom
- 01942 723101
- sales@hilltop-products.co.uk
- hilltop-products.co.uk
4.6
Excellent
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Specified PVC, word specification not understood.
Specified PVC, tried to sell me non PVC as "same specification." Got caught out some time ago as well, when they refused refund, or replacement even after sending me samples that proved they had not sent PVC in the 1st place.
24 June 2020
Unprompted review
Incomplete order
Incomplete order
I have tried to call to discuss this order and email and had no response, shocking service
24 June 2020
Unprompted review
Ordered Leak stop 6 weeks ago
Ordered Leak stop 6 weeks ago . just received it , but received spray `n` seal instead.
Their customer number was rung. A 50 MINUTE WAIT until I was first in the queue. That is a lot of wrong orders!! The foreign sounding gentleman took 10 minutes to sort it out and even then could not tell me weather I was to return the wrong goods or to keep them. No information on the delay but as the bank a/c had not been debited I assumed that the order had been lost especially as no acknowledgment of the order was sent.
24 June 2020
Unprompted review
Reply from Hilltop Products
Hi Peter,
I think you may have us confused, as we don't sell leak stop? We don't have a phone queuing system either?
I'm unable to give out specifics, but your order was placed 8th June.
Ross
Excellent Service
24 June 2020
Unprompted review
Perfect company perfect service 😊
24 June 2020
Unprompted review
Hilltop Products are fantastic!
Excellent help over the phone. Was able to order and receive the correct product which was a good quality product that did the job perfectly for a great price.
24 June 2020
Unprompted review
Very pleased
Very pleased , arrived early, good price exactly what I wanted
24 June 2020
Unprompted review
Great next day service
Great next day service and products exactly as described
24 June 2020
Unprompted review
Poor service
Ordered plant tying tubing. It was far too weak and broke much too easily
making it pretty useless. Despite many emails and phone calls I have had no
success in arranging a refund - I do however keep getting promo emails from them! I finally obtained a refund from my credit card company. So I have to report very poor service from Hilltop
11 June 2020
Unprompted review
Reply from Hilltop Products
Hello Charles,
Thank you for taking the time to leave us a review. I have now taken the time to research your complaint.
Unfortunately, as you have left this review organically and not via an invitation link, similarly as you have left no order number; I am unfortunately unable to validate your order.
It's my hope that every customer has a 5* experience with us, I would therefore kindly ask that you contact me with some information relating to your order so we can look to rectify any concerns you may have. My direct email is: - ross@hilltop-products.co.uk
With 40 Years' in business, we pride ourselves on excellent customer service.
During this difficult time and like many businesses, we have undoubtedly faced staff shortages and therefore delays were to be expected. Regardless of size, this has been the case for all businesses. Be it waiting in a queue or delayed response times.
If you can provide some information to validate your complaint, I will absolutely look into this for you.
I look forward to hearing from you.
Ross
Excellent Service
Excellent Service, I ordered the wrong thing on line, rang up they sorted it out and sent me out the correct item without any fuss.
6 May 2020
Unprompted review
The response to my initial enquiry was…
The response to my initial enquiry was very quick, polite and very helpful.
I have not received the product yet but service so far has been great. Thank you
1 May 2020
Unprompted review
Wonderful company,
29 April 2020
Unprompted review
April 2020 Mid COVID 19 Outbreak Support
April 2020 Mid COVID 19 outbreak, Hilltop Products, expedited a very important delivery of products to support a high hazard Ministry of Defence asset, which was directly being utilised to support the fight against the outbreak.
Communication throughout the process was effortless, delivery was above and beyond expectations, and the products were of superb quality.
Thank you to all involved, first class service.
17 April 2020
Unprompted review
Hilltop pulled out all the stops for me…
Hilltop pulled out all the stops for me at a time when getting hold of equipment at short notice is nearly impossible at this challenging time . I had a repair to do on a plastic tank for a company making hand sanitizer for the NHS. Despite trading at restricted capacity I got a quick response to my email and had all the things I needed that afternoon.
Great service and will definitely be using them again.
3 April 2020
Unprompted review
Quick & efficient service
31 March 2020
Unprompted review
The products are excellent quality
The tubing I ordered was delivered really quickly. The product quality is excellent, thank you.
28 March 2020
Unprompted review
Easy to use website
Easy to use website, reasonable prices and delivered quickly.
25 March 2020
Unprompted review
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