While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers were dissatisfied with the products, frequently reporting that items received were not as advertised, often being cheap plastic versions instead of the quality or material depicted. People also found the quality of these products to be very poor, with many items being described as flimsy, non-functional, or not fit for purpose. Consumers consistently felt that the prices were too high for the low-quality items they received, leading to a perception of poor value for money. Furthermore, issues with orders, such as receiving incorrect items or products that did not match descriptions, were common. The return policy also caused significant frustration, with many finding it difficult and expensive to return items, especially when required to ship them internationally at their own cost.

What people talk about most

Product

Reviewers express widespread disappointment with the product quality. Many consumers report receiving items... See more

Quality

Customers consistently express strong dissatisfaction with product quality. Many reviewers report receiving... See more

Price

Reviewers highlight significant dissatisfaction with pricing. Many consumers report that products are... See more

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report receiving... See more

Refund

People report negative experiences with refunds. Many customers express frustration with the refund process,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

total scam,advert implied elderly lady who had run her own handcrafted business was retiring and all her stock was to be sold before end of January.The items were supposed to be hand crafted by her to... See more

Rated 1 out of 5 stars

Shame i had to give 1 star nit worthy of that I bought the supposedly lightweight, blue-light, indestructible glasses that would darken in sunlight, with immediate vision adjustment, yea right cant se... See more

Rated 1 out of 5 stars

What a rip-off! I ordered hanging ornaments that were shown to be animated. They were supposed to be cute little toy-size woods animals nestled in an acorn $20 each. What arrived was a silkscreen sti... See more

Rated 1 out of 5 stars

One can only come to the conclusion that these Hilipert glasses are a SCAM. There is no relationship between the false and misleading advertising and those glasses supplied. Glasses we received appea... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is a ripoff

This company is a ripoff. Ordered their ovepriced bird feeders, spent $89. Have NEVER RECEIVED THEM, they promised a refund that has never come. Thoroughly discussed. WILL NEVER ORDER FROM THESE ONLINE FOREIGN COMPANIES AGAIN. Save your money, go outside and hand feed the hummingbirds

4 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT buy from this company

DO NOT buy from this company, I purchased what was supposed to be a name brand wireless dog fence for almost $200, it arrived in a generic box with NO NAME BRAND, the fence is faulty and won't read a proper boundary. I contacted the company and they said it would cost $50 to $80 for me to return ship it in unused condition and the offered me $15 instead. They also don't make you aware that you are purchasing from another country until you get the tracking information. Total BS, please don't trust them like I did...

22 March 2025
Unprompted review
Rated 1 out of 5 stars

I brought a cooleez cooling fan for…

I brought a cooleez cooling fan for $60-70. I was definately not what they advertised & didn't even cool a small room. I emailed them asking for a return & refund & they responded with postage on my cost being $40-50 & therefore offering a refund of $8.
Will never order off this site again

7 January 2025
Unprompted review
Rated 1 out of 5 stars

What a joke

I had seen these ads for the robotic like bunny's and thought it would be great for Easter. They looked great in the ad but when they arrived all they are is a toy you put batteries in and watch them hop a few times, then squeak a few times over and over and over. Could have got the same thing at a local store and probably paid a lot less. Don't fall for the misleading ad and most definitely DO NOT waste your money on these.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

They never sent me the hummingbird…

They never sent me the hummingbird feeder I ordered. They say the mailing address is not in existance, yet they charged my credit card using it
gave me a phone # to call. That number is not in service. What liars! Now they will not answer me from their support team! This company sucks!!!!!!!!! SCAMERS!!!!@

2 April 2025
Unprompted review
Rated 1 out of 5 stars

I ordered glass decanters

I ordered glass decanters. Got my shipping notice. Can't find any details about my order. Can't even find the product I ordered on their website.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE products and company

TERRIBLE products and company. It took forever to ship my item and then I received a defective item... Reached out to let them know and they wanted me to send them videos and jump through hoops... When I eventually declined, they informed me that the shipping cost was going to be $60 to return a $70 item. This is A SCAM!!

3 February 2025
Unprompted review
Rated 1 out of 5 stars

VERY DODGY COMPANY

Please, if you are reading reviews about the $89 AC cooling system from this company...take notice! I paid using PayPal thinking I had some security. I returned the most unsatisfactory product to the advised address and according to Australia Post tracking system my parcel arrived and went through customs in China within about a week. Here is the problem as best I can understand from PayPal. This company has failed to collect the returned parcel therefore because of this failure it doesn't acknowledge the returned parcel and I cannot get a refund!!! To add insult to injury it is still being widely advertised. DO NOT BUY FROM THIS COMPANY!!!

5 February 2025
Unprompted review
Rated 1 out of 5 stars

SHONKY

SHONKY. sent wrong product. almost impossible to get in touch with and when i did the online chat system wanted money to proceed. gives othet Chinese online shops a bad name

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Non destructive pet toys!!?? Not!!

Bought non destructive dog toys 3 for $54.00. Wanted refund because they did not last 10 minutes!! Cheap quality and poorly made!! They offered me $8 and when I said I paid $54.dollars they then said their final offer is $20. !! Bad business do not purchase anything from them!!

15 January 2025
Unprompted review
Rated 1 out of 5 stars

Bite buddies

Ordered the supposedly indestructible bite buddy. Lasted 15 minutes and then it was nothing but stuffing and pieces of rag. I neglected to do my due diligence and look at reviews so that is my fault. Expensive lesson learned. DO NOT ORDER FROM THIS WEBSITE!

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Buy Coldeez - get no brand crap

Ad has a Colddez brand, but after paying $109 for a cheap $10 no brand fan that was delivered in realised i had been scammed. Not even going to seek a refund as reviews show that is a pain also. Rack it up to my gullibility & not checking reviews. Don't buy anything from this company!

30 January 2025
Unprompted review
Rated 1 out of 5 stars

FAKE COOLING PRODUCT AUSTRALIA

The company does not exist and they drop ship poor quality goods from CHINA and pretend to be form USA. They create their own sites called bestconsumerinsight.com/ coldeez.com/ plus many more. I keep reporting these sites to GOOGLE and Microsoft and they keep listing them. WHY I do not know. Asked for a refund and they bastards said I could for $80 USD which is more than the $5.00 CHINESE crap is worth. Stay away from COLD EEZ and HILIPERT and I will keep tracking them down for you so you dont get ripped off from them.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

I didn't know what bad reviews you had…

I didn't realize what bad reviews you had as a company. I have also been conned by ordering a cooling Ace air conditioner and a miniture fan arrived which blows less than a $10 fan you buy in a cheap shop. It is such a rip off and you say to send the item back for a refund and the postage will cost me between $50 and $80 but you will give me $8 towards costs. Hope you don't get away with this much longer and anyone looking at buying anything from you checks the reviews closer than I did. All I did was check the reviews from the Cooling Ace air conditoner not knowing they were sending a crappy little fan that doesn't blow anything

28 January 2025
Unprompted review
Rated 1 out of 5 stars

If you want to buy garbage, order from this company

I ordered the little picture with the birds made from "sea glass" as a gift. They sent it in a thin cardboard sleeve that was bent in half so that the picture was ripped in two places. I asked for a refund and they offered me $8. I went through PayPal to get the full refund and they want me to mail it back (to China) which will cost more than the $45 I paid for a piece of paper with little pieces of fake sea glass. Nowhere on the advertisement did it say it was coming from China. What a scam!

20 December 2024
Unprompted review
Rated 1 out of 5 stars

A total waste of money

A total waste of money. These socks are so bad I went and ordered another brand. I could get warmer toes by letting my dog lay on them. Hey if you can't trust a Communist Chinese company who can you trust? Their a total scam. Buyer beware.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Indestructible PetsBoro Mighty Bear

I ordered an indestructible PetsBoro Mighty Bear. It took 2 days for my Yorkie to tear it up. I paid a total of $39.98 to get this toy. I don't mind paying for something if it is worth it, but this toy is worth maybe $5.00.

15 January 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look