The shoe is very good, and so far worth the experience. But I had a hard time trying to convince your automatic ordering process that I only wanted one pair. Instead you followed through and sent t... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordinarily wear a size 11 or 11 1/2 shoe but this shoe is a little too short even though it was rated as 11 to 11 1/2, so it pinches my left big toe just a little bit. Otherwise it’s a very comforta... See more
Company replied
So far I am happy with my order. The shoes are comfortable and as described. I had a problem at the time of ordering, I made a mistake purchase, but was not able to cancel the item. The incorrect item... See more
Company replied
It took quite a while for me to get my order longer than most places I order stuff from. And then I had to barter with you to be able to return them and in the end I settled for 70% of what I paid, wh... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
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The first work out was good I also wear…
The first work out was good I also wear your Hike shoes.
17 January 2026
Reply from Hike Footwear
We’re happy that your first workout went well and that you’re already enjoying your Hike shoes! It truly means so much to our team knowing that they’re helping you feel comfortable and confident while staying active. We hope they continue to feel great with every workout and every step along the way.
Thank you so much for sharing your experience with us and for choosing Hike, we truly appreciate your support!
Hike Footwear
Customer Service
I have worn the shoes everyday since I…
I have worn the shoes everyday since I received them. Have worn thick soled tennis shoes with inserts for 25 years due to plantar fascistis.
NO PROBLEM with plantar fascistis and am getting back better balance.
Never thought one pair of shoes would change my life. Ready to order two more pairs.
Stephanie
12 August 2026
Unprompted review
Reply from Hike Footwear
We’re thrilled that your Hike shoes have made such a positive difference in your comfort and balance, especially while dealing with plantar fasciitis. Knowing that you’re feeling more comfortable and confident on your feet means so much to our entire team.
Thank you for sharing your wonderful experience with us and for trusting Hike to be part of your journey. We’re so grateful to have you in the Hike family!
Hike Footwear
Customer Service
No shoes sent
I had ordered from this company before and was satisfied, however, with my latest order, no notice on if they had even sent them. Emails later still no response from them, which is frustrating.
12 August 2026
Unprompted review
Reply from Hike Footwear
Apologies about this experience especially after having a positive order with us previously and we mean every word of that. Placing a new order, receiving no shipping notification and then having your emails go completely unanswered is completely unacceptable. You trusted us again and we let you down. We take full responsibility for that.
Please contact us at info@hike-footwear.com and we will investigate the status of your order right away. You deserve a proper update and a swift resolution and we are fully committed to providing that for you immediately.
Hike Footwear
Customer Service
If I could give less than one star
If I could give less than one star, I would. Avoid these chancers like the plague. Their returns policy, when you eventually get it is return to California at a cost of more than £33, even though they were sent from London in a plastic bag
20 June 2026
Unprompted review
Reply from Hike Footwear
We’re truly sorry for the disappointment with our return process and the unexpected costs involved. We understand how upsetting this can be and sincerely apologize for the inconvenience.
Thank you for sharing your feedback. We’re taking it seriously as we work to make our return process clearer and smoother for our customers.
Hike Footwear
Customer Service
These shoes are great at helping with…
These shoes are great at helping with foot pain, cracking skin and thick calloused heals. They are comfortable and lightweight. My feet actually keep them on.thank you, thank you, thank you!
28 October 2025
Reply from Hike Footwear
Thank you so much for sharing such a wonderful experience with us! It truly means so much to hear how comfortable and lightweight your shoes feel and that you’ve noticed such a positive difference in how your feet feel.
Stories like yours genuinely make our day and remind us why we love what we do. We’re incredibly grateful for your support and so happy to have you as part of the Hike family. Wishing you many more comfortable and happy steps ahead!
Hike Footwear
Customer Service
Easy on feet
Ordering was easy. Shoes arrived a day early.
Very comfortable. Don't rub on bunions.
Don't have balance issues now.
11 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for your feedback to us. We are thrilled that your ordering experience was easy and that your shoes arrived ahead of schedule! That is exactly the kind of experience we want for every single customer!
And hearing that they are very comfortable not causing any discomfort with your bunions and actually helping with your balance is just absolutely amazing! That is exactly what we design our shoes for and you just reminded us in the most beautiful way why we love what we do every single day!
Thank you so much for your support and for being such a valued and cherished part of the Hike family. Here is to many more comfortable balanced and happy steps ahead!
Hike Footwear
Customer Service
I ORDERED SIZE 9 MEN'S SHOES
I ORDERED SIZE 9 MEN'S SHOES. THEY LOOKED SMALL AND I COULD NOT EVEN BEGIN TO PUT MY FEET INSIDE THE SHOES. i GOT OUT MY MAGNIFIER AND CHECKED TO TONGUE FOR SIZE INFO - AND THERE WAS A BIG W - YOU SENT ME WOMEN'S SHOES BY MISTAKE.
PLEASE ADVISE ASAP ABOUT GETTING ME THE CORRECT SHOES.
9 August 2026
Unprompted review
Reply from Hike Footwear
We're so sorry for this mistake and we mean every word of that. We understand your frustration and we want to make this right for you immediately.
Please reach out to us at info@hike-footwear.com with your order details and we will personally step in and make sure your correct shoes are sent to you as our absolute top priority right away. No more waiting and no more incorrect orders.
Thank you so much for bringing this to our attention so quickly. We are fully committed to getting this sorted out for you immediately.
Hike Footwear
Customer Service
Problem Feet
I have a lot problems with my feet but since I’ve been wearing these shoes my feet don’t hurt anymore! When I first put them on my heel was hurting but walking in them for a few hours these shoes are the TRUTH, I mean it! I have 3 pairs now! I’m loving my walks now no more pain! Thank You!
4 August 2026
Unprompted review
Reply from Hike Footwear
We’re so happy that our shoes have made such a positive difference for your feet! It means so much to know that after a short adjustment period, you’re now enjoying more comfortable, pain-free walks.
Thank you so much for your incredible support and for trusting Hike Footwear to be part of your comfort journey. We truly appreciate you sharing your experience with us and are grateful to have you as part of the Hike family.
Hike Footwear
Customer Service
Would not recommend
Shipping took too long. Shoes uncomfortable. Hard to return. Had to communicate with company numerous times to finally get return label.
22 September 2025
Reply from Hike Footwear
We’re sorry for the frustrating experience you’ve had with your order. We understand how disappointing it is to wait so long for your shoes, only to find them uncomfortable and then encounter difficulties with the return process.
We sincerely apologize for the inconvenience and for having to reach out repeatedly just to get the support you needed.
Hike Footwear
Customer Service
I Really Like These Shoes
I really like these shoes - they are more stable and comfortable than other flat-heel shoes I've tried .... very nice on my feet - wear 'em every day.
Bravo!
ken howard
11 August 2026
Unprompted review
Reply from Hike Footwear
It's great to hear how much you love your footwear and that they provide the comfort and stability you were looking for! Knowing that they feel great on your feet and have become a part of your everyday routine truly means so much to our entire team.
Thank you for taking the time to share your fantastic feedback with us. Your support and kind words are deeply appreciated, and we’re grateful to have you as part of the Hike Footwear community.
Hike Footwear
Customer Service
Shoes are very comfortable
Shoes are very comfortable. Was quite surprised by the quality and price.
3 January 2026
Reply from Hike Footwear
Thank you so much for taking the time to share your wonderful feedback with us! We’re delighted that you’re enjoying the comfort of your shoes and that the quality and value exceeded your expectations.
Knowing that our footwear has made such a positive impression truly means the world to our entire team. We’re incredibly grateful for your support and so happy with your comfortable steps.
Hike Footwear
Customer Service
I requested a refund
I requested a refund. Was told by 48 hours I would be given refund directions. Never arrived. I merge everyday. Terrible customer service.
5 August 2026
Unprompted review
Reply from Hike Footwear
We truly appreciate you sharing your experience, and we’re very sorry for the frustration and inconvenience caused by the delay in receiving the refund instructions. We understand how disappointing this must have been.
Please know that we’re taking your feedback seriously and reviewing what happened so we can improve our process and provide a smoother, more responsive experience moving forward.
Hike Footwear
Customer Service
Poor Customer Service and Unresponsive Return Process
I purchased a pair of sneakers from Hike-footwear, but unfortunately they did not fit. I followed all of their stated directions to request a return, but I received zero response from their customer service team.
With no communication or support, I went ahead and mailed the item back anyway. According to the tracking information, the package was successfully delivered to them, yet I still have not received my refund or any acknowledgment. Because of this complete lack of customer support and failure to process my return, I am now forced to dispute the charge and notify my credit card company. I would not recommend purchasing from this company.
30 May 2026
Unprompted review
Reply from Hike Footwear
We’re sorry for the frustration you’ve experienced with your return and refund. After following the return instructions and confirming delivery, you should not have been left without a response or resolution.
Please contact us at info@hike-footwear.com with your order details and return tracking information so we can prioritize your case and work to resolve this as quickly as possible.
Hike Footwear
Customer Service
Poor customer service.
Received order, didnot like shoes, to flimsy. Tried to return for refund, Got a response in 24 hours, they would give me 20% off, WAS NOT ACCEPTABLE. I emailed them again that I wanted to return the shoes,
after 24 hrs, got a new response now there offer was 50% off. and I keep the shoes. I don't like being a penpal with a robot. I did get a refund of 50% back on my CC. Will not buy from them ever.
28 July 2026
Unprompted review
Reply from Hike Footwear
Apologies about your experience, and we understand how disappointing this must have been. We’re sorry that the options offered didn’t meet your expectations and that our communication felt impersonal.
Your feedback genuinely matters to us, and we appreciate you taking the time to share it. We’re listening and will continue working to make our communication and customer support more helpful, personal, and responsive.
Hike Footwear
Customer Service
It wasn’t easy dealing with your exchange policy
It wasn’t easy dealing with your company. First you sent me the incorrect size, then you said I could keep the wrong size. Dun I wear a size 10 how am I supposed to fit into a size 6. Then you wanted me to send you $9.99 to get the correct size that I’ve already paid for. When I refused to pay you more you offered a partial refund or a one time replacement with no other exchanges. Now you ask how my experience was while I haven’t received my size 10 shoes.your refund exchange policy is horrible….all emails with no human phone contact. I hope your shoes are worth the aggregation I’ve had to deal with.
11 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration you’ve experienced. Receiving a size 6 instead of the size 10 you ordered, then facing additional charges and difficulties getting the correct replacement, is not the experience we want for you.
Please contact us at info@hike-footwear.com, and we’ll prioritize getting this resolved and ensuring you receive the correct size.
Hike Footwear
Customer Service
They don’t fit- I was directed that I…
They don’t fit- I was directed that I could receive replacement ( bigger size) by remitting $9.99. But there was no link to submit reorder for bigger size or payment . Order number 2502578
28 July 2026
Unprompted review
Reply from Hike Footwear
We are so truly sorry to hear that your shoes did not fit and that the replacement process has been so confusing and we genuinely mean every word of that. You deserved a smooth and straightforward process from the very beginning and we failed to provide that.
Please reach out to us at info@hike-footwear.com and we will personally step in and make sure your replacement is arranged for you as quickly and smoothly as possible. We are fully committed to making this right for you right away.
Hike Footwear
Customer Service
The customer Service is wonderful very…
The customer Service is wonderful very helpful. Had to return some boots that did not fit my foot properly and they were very helpful. I was able to order a new pair of shoes. I have been with hike for now maybe 3 years. The shoe is awesome. I have injuries to my feet which caused problems with other styles of shoes, but the hike seems to answer the problems and the comfort is awesome.
26 April 2026
Reply from Hike Footwear
It's really great that our customer service team was able to assist you with your return and help you find a new pair of Hike shoes with the perfect fit! Knowing that our footwear has provided you with comfort and support while recovering from your foot injuries over the past three years truly means so much to our entire team.
Thank you for your continued trust and support. We’re incredibly grateful to have you as part of the Hike Footwear community and appreciate you sharing your wonderful experience with us.
Hike Footwear
Customer Service
I ordered two pair of shoes and they…are so tight
I ordered two pair of shoes and they said to order the next size up. I ordered a 10 10 1/2 and they are so tight in the toes that my toe hit the top of them. I paid $70 a pair or 60. I’m not sure and I would never order them again and I would never recommend anybody to order them.
3 August 2026
Unprompted review
Reply from Hike Footwear
We would like to apologize for the shoes not fitting as expected, especially after you followed our recommendation to size up. We completely understand how frustrating and disappointing it must be to still experience discomfort with your toes reaching the top of the shoes.
We appreciate you taking the time to share your experience with us. Your feedback is incredibly valuable and helps us continue improving our sizing guidance and overall customer experience.
Thank you for bringing this to our attention and giving us the opportunity to do better.
Hike Footwear
Customer Service
Does not honor return policy
I purchased a pair of shoes about a year ago and I love them. I wanted to buy two more pair. Unfortunately, these pair of shoes did not fit my feet. So I wanted to return them. I started a return and got some kind of AI response but no explanation of how to make a return. It took 2 weeks and they had not responded to me. So I contacted them again. I purchased two pair of shoes and they offered to send me one free pair of shoes if I paid $9.99 shipping. I just want to return my shoes and get a refund. This feels like a scam. I thought hike shoes might be my go-to shoes but I was completely wrong. Do not buy from this company unless you're absolutely sure you're going to keep these shoes.
11 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration and inconvenience. It's important to receive clear and timely support, and we appreciate your patience while we work to make things right.
Our customer service team has carefully reviewed your concern and has sent you a response with further assistance. Please take a moment to check your inbox, including your spam or junk folder, in case our message landed there.
Thank you for giving us the opportunity to assist you. We truly appreciate your patience and understanding.
Hike Footwear
Customer Service
My foot has finally snapped back into place pain level is 2. My knee is getting better and am sleeping better due to my pain has gotten better. Still working on my back and hip
Read my message below
11 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share your message with us. We truly appreciate you reaching out and value your feedback.
Your thoughts and experiences are incredibly important to our team as we continue working to improve our products and provide the best possible experience for our customers.
Hike Footwear
Customer Service
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