The shoe is very good, and so far worth the experience. But I had a hard time trying to convince your automatic ordering process that I only wanted one pair. Instead you followed through and sent t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordinarily wear a size 11 or 11 1/2 shoe but this shoe is a little too short even though it was rated as 11 to 11 1/2, so it pinches my left big toe just a little bit. Otherwise it’s a very comforta... See more
Company replied
So far I am happy with my order. The shoes are comfortable and as described. I had a problem at the time of ordering, I made a mistake purchase, but was not able to cancel the item. The incorrect item... See more
Company replied
It took quite a while for me to get my order longer than most places I order stuff from. And then I had to barter with you to be able to return them and in the end I settled for 70% of what I paid, wh... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
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Do not do business with this company.
Do not do business with this company.
This is my 4th post about our experience.
The shoes are poor quality, and the sizing is inaccurate.
We asked to return the shoes, and it took weeks before they agreed to a return. We sent the shoes and insoles back. We followed up in 7 days, and they wanted proof of the return, which we provided. Then they refunded part of the amount due. We email again ,and they sent the balance of the credit to our credit card. Before the original credit posted to our account they withdrew it.
These people are impossible to do business with.
This merchandise and company are from China. They operate like a scam. If you are smart, you will get shoes from another company that offers free returns!!
Poor quality shoes!!
13 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration and inconvenience you’ve experienced. We understand how disappointing it can be when an issue isn’t resolved as smoothly or quickly as expected. Our customer service team has carefully reviewed your concern and is actively working to make things right.
Please check your inbox, including your spam or junk folder, for our response. We sincerely appreciate your patience and the opportunity to resolve this for you.
Hike Footwear
Customer Service
Loved my sneakers and they run very…
Loved my sneakers and they run very true to size if you order a size 7
30 August 2025
Reply from Hike Footwear
We’re delighted to hear that you’re loving your new sneakers and that the fit feels just right! It’s wonderful knowing they feel true to size and comfortable from the start. We hope they continue to keep your feet happy and comfortable with every step.
Thank you so much for taking the time to share your lovely feedback and for choosing Hike. Your support truly means so much to our entire team!
Hike Footwear
Customer Service
The return policy is terrible
The return policy is terrible. Customer service - might as well not have one. Shoes are one size too small and wanted me to enroll (and pay) in some kind of a group to get my exchange.
12 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the experience with the sizing of your shoes, our return policy, and the exchange process. We completely understand how upsetting it is when your shoes don’t fit as expected, only to then face additional difficulties while simply trying to get assistance.
You deserved a much smoother, clearer, and more supportive experience from us, and we sincerely regret that we fell short. Your concerns are important to us, and we truly appreciate you sharing your experience as we work to improve both our processes and the care we provide to our customers.
Hike Footwear
Customer Service
These shoes were horrible
These shoes were horrible! Absolutely no support of any kind. Not worth the money. Very uncomfortable!
14 August 2025
Reply from Hike Footwear
Apologies that the shoes were horrible and did not provide the support or comfort you expected and we genuinely mean every word of that. You deserved a product that truly met your needs from the very first step and we are deeply sorry for falling so far short of that.
Your feedback is incredibly valuable and we are actively working to improve our products for all our customers. Thank you so much for taking the time to share your experience and for giving us the opportunity to do better. We are here for you!
Hike Footwear
Customer Service
I wear a 10 1/2 men's shoe these are too small.
I wear a 10 1/2 E. These do not fit me like a 10 1/2 E. My toes are cramped in the front of the shoes. This problem is making my feet hurt. Because of my cramped and blistered toes, I cannot wear them though I tried wearing them every day for 8 days. I know they would be great if I
had the right size.
Robert Ford
31 July 2026
Unprompted review
Reply from Hike Footwear
Apologies that the shoes did not fit as expected and caused you so much discomfort. We can only imagine how disappointing it was to give them several days, hoping the fit would improve, only to experience cramped and blistered toes.
Your comfort is incredibly important to us, and we sincerely regret that we fell short of your expectations. Thank you for sharing your experience and sizing feedback with us. We truly appreciate it and will make sure it is shared with our team as we continue working to improve.
Hike Footwear
Customer Service
I wear my bike footwear everyday
I wear my bike footwear everyday, everywhere and they feel great! I have ordered 2 more pair. They are different colors.
13 August 2026
Unprompted review
Reply from Hike Footwear
We’re thrilled how much you love your Hike footwear and that they’ve become your everyday favorites! Knowing they feel so comfortable that you’ve already ordered two more pairs in different colors truly makes us happy.
Thank you so much for your continued support and for being such a wonderful part of our Hike community. We truly appreciate you!
Hike Footwear
Customer Service
Comfort and price
30 January 2026
Reply from Hike Footwear
This truly made our day, and we mean every word of that! Thank you so much for your wonderful feedback to us. Hearing that you are happy with both the comfort and price of your Hike shoes means absolutely everything to our entire team!
Delivering outstanding comfort at a great value is exactly what we strive for every single day and knowing that we achieved that for you is truly the greatest reward we could ever ask for.
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Enjoy every single comfortable step!
Hike Footwear
Customer Service
Ver Pleased
I was shocked at how comfortable these shoes are. I’m 77 and have a difficult time finding shoes that are comfortable. These do the trick. I’m very pleased with my purchase.
27 December 2025
Reply from Hike Footwear
We’re so happy to hear how comfortable our shoes have been for you! It truly means so much to us knowing you’ve found footwear that feels comfortable and works well for your needs. We’re delighted that you’re happy with your purchase and enjoying your experience with them.
Thank you for your feedback and for choosing Hike Footwear. We truly appreciate your support!
Hike Footwear
Customer Service
I have fallen in love with HIKE shoes
I have fallen in love with HIKE shoes, so much so that I gave away all my other shoes and only wear HIKE. I now have 12 pairs in every color and style needed for my life style. I no longer have aching pain in my toes (I have neuropathy) 5 minutes after I put on my shoes. I can walk all day (6 miles at Disney 12 days hiking around Scandinavia) without a single minute of discomfort. And, I feel that my balance and gait are highly improved. I am a true believer in these shoes! Another new pair of green no touch slip ons will arrive today! I can't wait!
26 April 2026
Reply from Hike Footwear
It truly warms our hearts to hear how much you’re enjoying your shoes and the comfort you’ve experienced in your daily activities. Knowing you’ve been able to enjoy long days at Disney and even hiking in Scandinavia comfortably means so much to us.
Thank you for sharing your wonderful experience and for allowing us to be part of your journey!
Hike Footwear
Customer Service
These Hike shoes are the BEST shoes…
These Hike shoes are the BEST shoes I've ever worn. I had to use orthotics due to multiple surgeries on my left foot and a broken bone on my right. Now no more orthotics. My feet feel so good!! I highly recommend these shoes!
3 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that your shoes are keeping your feet comfortable, especially after your surgeries. It truly means a lot to us knowing they’ve made such a positive difference for you.
Thank you so much for sharing your experience and for your kind recommendation. We truly appreciate your support!
Hike Footwear
Customer Service
Obtuse aggravative aggressive customer service
I tried to make a return and instead I got over 6 (and counting) back-and-forth emails where the agent ignored my direct request and aggressively kept trying to offer "replacements" and "partial refunds". Never in my life in hundreds of consumer experiences have I experienced such obtuseness and aggravation.
13 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry for everything with your return, and we understand how exhausting this must have been. We regret that we did not provide that experience from the beginning.
Please reach out to us at info@hike-footwear.com, and we will personally step in to ensure your return request is handled promptly and clearly, without any further runaround or unwanted offers. We truly appreciate the opportunity to make this right.
Hike Footwear
Customer Service
Hike doesn’t respond to multiple emails.
They were of no help with getting the shoes returned for a smaller size. I had to go through PayaPal to get a refund & then had to pay $19.99 to return the shoes that didn’t fit. So, I essentially got a partial refund through PaPal after having to eat the return shipping costs.
29 June 2026
Reply from Hike Footwear
We're sorry for any inconvenience this has caused you and we genuinely mean every word of that. Your concern matters deeply to us and our team has thoroughly reviewed your case and is actively working right now to make sure this gets resolved for you properly and without any further delay.
Please take a moment to check your inbox for our response and do not forget to check your spam or junk folder just in case. If you need any further assistance please do not hesitate to reach out to us at info@hike-footwear.com and we will be happy to help right away.
Thank you so much for your patience and understanding. It truly means everything to us and we are fully committed to getting this resolved for you as quickly as possible.
Hike Footwear
Customer Service
I would give zero stars if it was an…
I would give zero stars if it was an option.
My Mother-In-Law purchased these shoes from an add on social media. They did not fit, I emailed for return instructions and they offered to give her two free pair and she could keep the old ones. We said no thank you and they quit responding. There is no way to contact them via phone.
This is a complete scam and it is targeted to the elderly, this is not only sad and horrible it is elder abuse.
Do NOT purchase these it is a complete scam.
5 August 2026
Unprompted review
Reply from Hike Footwear
We are so sorry for everything you and your mother-in-law have been through and we truly mean every word of that. Receiving shoes that did not fit being offered two free pairs instead of a simple return and then being completely ignored with no phone support is completely inexcusable. We are deeply ashamed of that.
We also take your concerns about our advertising targeting elderly customers extremely seriously. Every customer regardless of age deserves to be treated with complete honesty and respect and we deeply regret that your mother-in-law did not experience that from us.
Please reach out to us at info@hike-footwear.com with her order details and we will personally make her concern our absolute top priority right away. We are fully committed to making that happen immediately.
Hike Footwear
Customer Service
I was kept informed about the arrival
I was kept informed about the arrival of my shoes. The shoes are fantastic.
6 August 2026
Unprompted review
Reply from Hike Footwear
It's great to hear that you were kept updated throughout your order’s journey and that your new Hike shoes are fantastic! Knowing you had a positive experience with both our communication and your shoes truly means so much to our team.
We hope you continue loving the comfort with every step! Thank you for taking the time to share your wonderful feedback and for choosing Hike!
Hike Footwear
Customer Service
The shoes were too small
The shoes were too small. I notified you immediately and was told to keep the shoes and pay 9.99 for the shipping and you would send the next larger size. I tried to find where to pay on your sight and could not find how to pay. Was told you would get back to me. Never happened, in fact you have taken down my email account. I have top believe you are a scam,
22 July 2026
Unprompted review
Reply from Hike Footwear
We are sorry for the confusion and frustration with your order. We understand how being unable to complete the shipping payment or reach us afterward caused you to lose trust in us, and we sincerely regret the lack of clear communication and follow-up.
Please contact us at info@hike-footwear.com, and we’ll prioritize your exchange and make sure it is handled as smoothly as possible. You deserved better support, and we are committed to making this right.
Hike Footwear
Customer Service
These shoes live up to their ad!
These shoes are just what I needed. They're comfortable, easy to put on and give me the support I need. I'm recovering from a knee replacement and because of these qualities, they are the only shoes that I trust.
6 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that our shoes are giving you the comfort, ease, and support you need, especially during your recovery from knee replacement surgery. Knowing that they’ve become the shoes you feel most comfortable and confident wearing truly means so much to our entire team.
We’re grateful to be a small part of your journey and hope they continue to keep you comfortable with every step. Thank you so much for sharing your wonderful experience and for trusting Hike!
Hike Footwear
Customer Service
You need a customer service…
You need a customer service representative . I requested a return the very same day I received them. They are to small. I’m going to let my bank handle it as a scam. It’s not right. You don’t back you guarantee
29 June 2026
Reply from Hike Footwear
Apologies for the frustration and inconvenience this situation has caused you. We understand how disappointing it can be to experience an issue and have to wait for the support you need. Our customer service team has carefully reviewed your concern and is actively working to make things right.
Please check your inbox for our response, and don’t hesitate to share any additional details with us. We appreciate your patience and the opportunity to help resolve this for you.
Hike Footwear
Customer Service
Ballet Slippers
The shipping service was ok. I am disappointed in the quality of the product. I find the shoes flimsy and too wide. They are glorified ballet slippers.
6 August 2026
Unprompted review
Reply from Hike Footwear
We’re sorry that the shoes did not meet your expectations in terms of quality, fit, and overall feel. We completely understand how disappointing it is to look forward to a new pair of shoes only to find that they feel too flimsy and wider than expected.
Your experience matters greatly to us, and we sincerely appreciate you taking the time to share your honest feedback. We’ll take your comments to heart as we continue working to improve the quality, fit, and overall experience of our footwear.
Hike Footwear
Customer Service
They Fit Great & Tripod Deal With…
They Fit Great & Tripod Deal With Spreading Your Toes Out is a Game Changer for me For Stability & Putting Everything Back In Alignment. Bravo 👌😎
7 August 2026
Unprompted review
Reply from Hike Footwear
Great to hear that your Hike shoes fit you so well! It’s wonderful knowing that the roomy toe box gives your toes the space to spread naturally and that you’re feeling a positive difference in your stability and alignment.
Hearing that they’ve been a game-changer for you truly makes our day! Thank you so much for sharing your experience and for being part of the Hike family!
Hike Footwear
Customer Service
Reply from Hike Footwear
We’re glad that you’ve finally found a great pair of shoes with us! We know how challenging and frustrating it can be to find the right fit, so hearing that your Hike shoes are making a positive difference in your comfort truly means the world to us.
Thank you so much for sharing your wonderful experience and for trusting Hike with your comfort. We truly appreciate your support!
Hike Footwear
Customer Service
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