My 2 heated gilets arrived, packaging damaged and when myself and my partner tried them on, way too small. Reached out to the company and they have agreed to send larger sizes as long as I do a r... See more
Company replied
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Review summary
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Based on these reviews
I ordered this as a Christmas gift, although I did not realise it comes from abroad and it therefore took a while to arrive. Unfortunately the sizing is small and the intended recipient needs a bigger... See more
Company replied
order took a little while to arrive and once arrived I wasn’t too happy with the quality. I emailed the returns department and they offered to cover the costs and send a label - happy with the overall... See more
Company replied
Inefficient and appalling customer service. Phone number does not work. I would not buy from this company again due to my bad experience. On the plus side , I finally received the refund due to... See more
Company replied
2.9
Average
356 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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No response once more
No response once more, been chasing for months much like others. Avoid
19 April 2026
Unprompted review
Reply from Hike Adventure
We’re really sorry to hear about your experience and understand how frustrating it is to be left without a response for such a long time.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Your concern is important to us, and we want to make sure it’s properly addressed.
Please contact our team directly at info@hike-adventure.com with your details so we can investigate your case and assist you as quickly as possible.
I don’t even want to give this company…
I don’t even want to give this company any stars DO NOT ORDER THEY TAKE YOUR MONEY AND WONT GIVE A REFUND. Exchanges you have to send it onto china at your own expense. All my emails are now going to trading standards as its been going on since Christmas.
25 December 2025
Unprompted review
Reply from Hike Adventure
We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation must be.
This is certainly not the level of service we aim to provide, and we sincerely apologize for the ongoing lack of response and inconvenience caused. We take concerns like yours seriously and want to ensure your case is properly reviewed and resolved.
Please contact our team directly at info@hike-adventure.com with your order details and previous correspondence so we can urgently investigate and assist you with arranging a return and refund.
Returns to CHINA! And no refund as promised!!
I ordered a heated gilet as a Christmas present, and on their website, they listed delivery times before Christmas. The order was delayed and didn't arrive until January. I then tried to return it, but was told it would have to be sent to their distribution centre in China at my expense. It is misleading as it is not mentioned in the returns/refunds section of their website. When I responded with a complaint, they offered a 40% refund, which I was told would take 10 days to be in my bank account. I've been chasing my refund for three months. DO NOT BUY FROM THIS COMPANY!!!
If you have a similar experience, you can contact your bank and ask them to raise a 'merchant dispute request'.
23 March 2026
Unprompted review
Reply from Hike Adventure
Thank you for sharing your feedback, and we’re truly sorry to hear about the difficulties you’ve faced with your recent order.
Regarding the return process, we regret that the return shipping costs to our distribution center internationally were not clearly stated on our website.
As for your refund, we are deeply sorry that it has taken longer than promised to reach your bank account. This is certainly not the experience we aim to provide. Please contact us directly at info@hike-adventure.com, and we will prioritize your case to ensure that the refund is processed immediately.
Hike adventure
Hike adventure.
Confirmed my returned items in January!! Paid £31 to return to their base in china.
Still chasing my refund, they just will not send it back - just waiting on me to stop chasing emailing or leaving reviews! Totally criminals - do not use this company cause if you need to return an item - expect huge postage costs and then no refund!
Promise what you will see is a reply from them saying how sorry they are all nice and to contact their customer service- but reality is they don’t reply and have stolen my money by not refunding me.
Outrageous company - do not buy from their site!
All over social media how criminal this company is - brutal, do not buy from them.
14 April 2026
Unprompted review
Reply from Hike Adventure
We sincerely apologize for the frustration you’ve experienced with your order and the return process. We fully understand your disappointment regarding the high return shipping costs and the delay in processing your refund.
We kindly ask that you contact us directly at info@hike-adventure.com so we can escalate your case and resolve it as quickly as possible. Our customer service team is here to help and ensure your refund is processed without further delay.
Hike adventure resolving order
Hike adventure sent me item that wasnt my size but helped resolve the issue
1 January 2026
Unprompted review
Reply from Hike Adventure
Thank you for sharing your experience with us, and I’m glad to hear that the issue has been resolved.
We sincerely apologize for the mistake regarding the item size and any inconvenience it caused. We appreciate your patience as we worked together to resolve this, and we’re happy that everything has now been sorted.
My advice is to stay away from this…
My advice is to stay away from this company :(
Still waiting for a refund from an item purchased in December after many emails back and fore.....Will be very surprised if this is refunded!
As to other reviews I was not aware of where goods were coming from I would have stayed away. Website looked good...but now my PC wont let me on it....say no more!
6 January 2026
Unprompted review
Reply from Hike Adventure
Thank you for sharing your feedback. I truly apologize for the inconvenience and frustration you’ve experienced regarding your refund.
Please rest assured that we are committed to resolving this matter. I will personally follow up with our finance team to ensure your refund is processed as quickly as possible. Once we have the details, we will update you immediately.
For any further questions or updates, please feel free to contact us directly at info@hike-adventure.com
No refunds!
I returned my item in December as the size was wrong. I am still waiting on a refund after lots of emails backwards and forwards. Do not buy from this company!
16 December 2025
Unprompted review
Reply from Hike Adventure
Thank you for sharing your feedback, and I sincerely apologize for the delay in processing your refund.
Please be assured that we are actively working on resolving this issue and will follow up with our finance team immediately to ensure your refund is processed as quickly as possible.
For any further inquiries or updates, please feel free to contact us directly at info@hike-adventure.com
Avoid this company
Avoid this company. Ordered goods and not received them. Attempted to contact numerous times with one response that said nothing. No tracking information sent. Do not purchase anything from this company
7 April 2026
Unprompted review
Reply from Hike Adventure
We’re really sorry to hear about your frustration with not receiving your order. We completely understand how important it is to stay informed, especially when it comes to shipping. It’s certainly not the experience we want our customers to have. Please email us at info@hikeadventure.com with your order details, and we’ll make sure to investigate and get everything sorted out for you as quickly as possible. We appreciate your patience and look forward to resolving this!
I received the boots but was sent 2…
I received the boots but was sent 2 right feet had to send a picture then they wanted a video was told in the 17th feb I would receive a refund but still not received it
1 April 2026
Unprompted review
Reply from Hike Adventure
I’m really sorry to hear about your experience, we appreciate your patience while this has been looked into. I can see that you were advised on February 17 that a refund would be issued, so it’s understandable that you’re expecting it by now.
To help us resolve this for you as quickly as possible, please reach out to our support team at info@hike-adventure.com with your order details. They’ll be able to check the status of your refund and make sure this gets sorted out promptly.
Really bad experience
The heated fleece I ordered was so small it wouldn’t even go on and I ordered a 3XL. It wouldn’t fit my husband either and he is a standard L. On requesting return details, I was informed it came from China and it wouldn’t be worth my while to send it back due to high postage costs. They offered an exchange (I already had the largest size so no point). After many emails they agree to refund 25% of the cost of fleece. Not happy but I agreed. Many, many emails later, after promises each time that it would be sorted, I have still not received any partial refund. This has been going on since January. I would never have ordered if I’d known it came from China. Would not go near this company again!
29 March 2026
Unprompted review
Reply from Hike Adventure
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve faced with both the sizing of the heated fleece and the difficulty in processing your refund.
To resolve this matter, we would like to ensure that the partial refund is processed correctly. Please contact us directly at info@hike-adventure.com with your order details, and we will prioritize getting this issue resolved for you as soon as possible.
We appreciate your patience and hope we can restore your confidence in our service.
AVOID AVOID AVOID AVOID
AVOID AVOID AVOID AVOID
Dreadful company. I ordered a heated top but the sizing was way too small. They ship from China and any returns are expected to be sent back there at your cost, despite their website indicating they are Dutch. They stopped responding to my emails at one stage and I had to contact them via their website, which took me back to the start of the process. After numerous emails they promised a part refund but having read all the other reviews I gave up as I don't believe this will ever materialise.
I know they will comment to say how sorry they are and to email them to resolve but they are all talk and no substance and life is too short to spend any more time conversing with them.
8 January 2026
Unprompted review
Reply from Hike Adventure
We’re genuinely sorry to hear about the trouble you've faced with both the sizing and the return process.
We regret that you felt the need to chase us for a response, and it’s clear we’ve fallen short in keeping things straightforward.
Regarding the promised refund, we are committed to addressing your concerns. If you’re still open to resolving this, please contact us directly at info@hike-adventure.comwith your order details.
AVOID
Waited a long time for my husband heated coat to arrive . Finally arrived once I had left the country for a month . By time I got back and actually looked into the coat . It's terrible supposed to be a size large mens coat . It's fit for a child. I was asked to send a picture and measuring the coat and received a reply unfortunately there is nothing they can do because the size is correct. Correct for a child not a man . Total waste of money. DO NOT BUY FROM THIS COMPANY
22 December 2025
Unprompted review
Reply from Hike Adventure
Thank you for sharing your feedback, and I’m truly sorry to hear about the issues you’ve encountered with the heated coat. I completely understand your frustration, especially with the timing of the delivery and the size discrepancy.
We take your concerns seriously, and we would love to resolve this for you. Please reach out to us at info@hike-adventure.com, and we will do our best to assist you further and explore potential solutions.
Do not buy here
Do not buy here, you will Never get your refund and the quality is bad !!!
20 March 2026
Unprompted review
Reply from Hike Adventure
Thank you for your feedback, and I’m truly sorry to hear about your experience. We deeply regret any inconvenience you’ve faced, and I completely understand your frustration with both the quality of the product and the delay with the refund.
We take these matters very seriously and would like to assist you further. Please contact us at info@hike-adventure.com, and we’ll do our best to resolve the issue as quickly as possible.
I would give them zero stars if this…
I would give them zero stars if this was an option. It’s been two weeks since I tried to place an order- but cancelled it immediately because the transaction was processed before I could apply the discount code or click on my Apple Pay. I contacted their customer service to either refund or apply the 10% discount. She asked me to cancel and reorder. Payment was pending so I did not expect them to process the payment despite cancelling immediately. I have not been refunded despite numerous emails.I honestly believe they are scammers and would not trust this company.
10 March 2026
Unprompted review
Reply from Hike Adventure
Thank you for sharing your experience, and I’m truly sorry for the frustration you've faced. I completely understand how upsetting it must be to deal with a canceled order, pending payment, and no resolution despite multiple attempts to reach us.
We take these matters seriously, and I want to assure you we are here to help. Please contact us directly at info@hike-adventure.com, and we will investigate your case and work toward a prompt resolution.
DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!
Please learn from my experience...which has been beyond a joke.
- Order placed 09/12 with lead time being 7-10 days.
- Product (hoody) arrived in January.
- Product is faulty and does not work.
- Reported immediately and dozens of emails back and forth over the last 2 months to try and resolve. They have requested photos and videos multiple times. All of which show the faulty product.
- Now told too much time has passed and the best they'll do is offer a 50% store credit! Like I'm ever going to order from them again.
It was only a £50 hoody!
I have copies of all the emails if they reply to this to try and avoid blame.
There are plenty of other companies offering similar products so definitely try them. They cannot be any worse than this place.
19 March 2026
Unprompted review
Reply from Hike Adventure
I sincerely apologize for the frustration and inconvenience you've experienced. We deeply regret that your experience with our service has been so disappointing, and we understand how upsetting this situation must be.
We take all customer concerns seriously and are committed to resolving issues as quickly as possible. To ensure we can properly address your case, please reach out to us directly at info@hike-adventure.com
with any further details, and we will make every effort to resolve the issue to your satisfaction.
We appreciate your patience and are here to help in any way we can.
AVOID AVOID AVOID THIS COMPANY!
AVOID AVOID AVOID THIS COMPANY!
I wouldn’t even them one star if I had the choice!
Ordered a large heated vest , what turned up would only fit a child
After weeks of pointless emails back and forth they finally send out a replacement which again would only fit a child
Absolute joke and £60 down the drain !
Vests also don’t come with battery pack
Please do not order from these scammers!!!!!!
4 February 2026
Unprompted review
Reply from Hike Adventure
We’re very sorry to hear about your negative experience with our company, and we truly understand your frustration. It's never our intention to disappoint our customers, and we regret that your order did not meet expectations.
Please feel free to contact us directly at info@hike-adventure.com so we can resolve this matter for you. We’re here to help and want to make things right.
Do not buy from them .
Do not buy from them .
They are based in China.
Not Netherlands.
They offer zero refunds
Promise refunds which never materialise.
I have been actively emails g since December 2025.
With reach out from them in here saying they are sorry for my experience!!
However I still email ,I still wait for refund - having requested ,then been promised twice now..the Refund is none existent.
DO NOT BUY - they are DISHONEST
CLOTHING POOR QUALITY ,POORLY SIZED
Give me the partial refund then ..instead of this text book identical reply you’ve given before ..I do not believe you intend refunding me or anyone else in the same position
13 March 2026
Unprompted review
Reply from Hike Adventure
We are truly sorry to hear about your experience and understand your frustration. We deeply regret that your refund has not been processed yet and that the product didn’t meet your expectations.
We take your feedback seriously, and we appreciate you bringing these issues to our attention. Please feel free to reach out to us directly at info@hike-adventure.com
so we can further assist you in resolving the matter promptly.
Thank you for your patience and understanding. We’re committed to improving our services.
Be prepared to fight for your refund
Inefficient and appalling customer service. Phone number does not work. I would not buy from this company again due to my bad experience.
On the plus side , I finally received the refund due to me, and promised via email at least a couple of times since last December 2025, 3 months ago , but only after.sending around 18 emails over a period of about 15 weeks, involving my bank to initiate a charge back and threatening legal action .
Worst customer service ever despite the polite AI type replies, which are all style and no substance as no action was taken.
So two stars as I was refunded ....eventually ....
12 March 2026
Unprompted review
Reply from Hike Adventure
Thank you for sharing your experience, and we truly apologize for the frustration and delays you've encountered.
Please know that we are always available to assist our customers and we encourage you to contact us at info@hike-adventure.com if you ever need further assistance or have any other concerns.
We appreciate your patience throughout this process, and we're committed to improving our customer service moving forward.
Poor sizing Poor quality Non existent returns…
I ordered a heated top and the sizing was completely off — nothing like the measurements advertised. The quality felt cheap, and when I tried to return it, I discovered it’s basically impossible. They refuse to process a refund and will only offer a different size if you leave them a positive Trustpilot review first. Completely unacceptable. This feels like one of those low‑quality imports where customer service disappears the moment they have your money. Save yourself the hassle and avoid this company. Don’t waste your money
2 February 2026
Unprompted review
Reply from Hike Adventure
Thank you for sharing your feedback, and we sincerely apologize for the poor experience you’ve had with our product and customer service. We understand how frustrating it must be to receive a product that doesn’t meet expectations, especially with sizing and quality.
We want to assure you that we take your concerns seriously, and we are currently reviewing your case to ensure we can resolve the issue. Please feel free to contact us directly at info@hike-adventure.com
, and we will make it a priority to address your concerns and process your refund or find a suitable resolution.
Thank you for your patience, and we truly appreciate your feedback as it helps us improve our service.
DO NOT USE
Items are not sized as per their website sizing charts (all come up small)
There is a series of items that are being miss-sold indicating that heating packs are including and they do not arrive with the equipment.
They will try every trick in the book not to offer a refund (for example I bought a set and as one of the dimensions was correct (all the others were not) they deemed only a 50% refund would be due. I am still having issues sorting the refund and have had to elevate this to an ‘Section 75’ claim with my credit card provider.
They also ask any returns to be sent to China at the buyers cost - which is not mentioned within the returns or refund policies which is a clear and blatant breach of UK consumer laws.
Delivery is also stated as 5-10 days but for us it took over 3 weeks, and I had to chase repeatedly for updates.
DO NOT USE
27 December 2025
Unprompted review
Reply from Hike Adventure
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must feel. What you’ve described regarding sizing, delivery time, and the refund process is certainly not the level of service we aim to provide.
eedback like yours helps us review and improve how this information is presented on our website so customers can make more accurate choices.
With respect to refunds and returns, our team always aims to follow our stated policies and resolve cases fairly.
We would genuinely like the opportunity to review your case properly and see how we can help resolve the situation. Please contact our support team at info@hike-adventure.com with your order number and previous correspondence so we can investigate and work toward a solution.
Thank you again for your feedback.
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