HONOR UK Reviews 

Awful service from support.
Tried to contact them, webchat employee just disconnects me with no answer!!!

What an absolute joke of a company! I ordered Honor magicpad2 £399.99.
I paid via Klarna, payment says processing so hasn't been taken yet but in the process. I wanted to cancel my order after reading all the reviews on this company (yes I should have looked at reviews before ordering). I sent a number of emails to customer services at Honor but no response. I phoned them today. 40mins waiting to speak to someone who was clueless and could hardly speak English. Sounded like he was operating from his bedroom in a busy household. I was told that they don't have any details about an order in my name! I said I ordered on 30th Nov and received a confirmation email from Klarna about payment. In the end he hung the phone up. Beyond frustrated and Klarna are not much help either. DO NOT PURCHASE WITH HONOR

No phone charger found from the box i orderd magic v2.. disopintied

ordered phone but they said money was not received order cancelled. Online ordering rubbish. Customer service was a half hour wait. They could not confirm order and can do nothing but send a request to finance.
Online chat and I was cut off several times for no reason apart from they could not help or do their job. Shocking service. They are useless. They said order again in a few days. rubbish. If by a miracle it is sorted , I will still not change this review.

I am extremely disappointed with the service from Honor and DHL regarding my recent purchase and return of a Magic Pad 2, Pen, and adapter.

I initially returned all three items via DHL, but they were sent back due to battery concerns with the unopened earbuds. Despite following instructions from both Honor and DHL, the earbuds were returned multiple times, with damaged packaging and one earbud missing after the third attempt. Now they expect me to waste my time again waiting at home for them to attempt a 4th return, on top of the 3 other occasions I have taken time out of my days to leave the item at a DHL drop off point.

Honor's customer service was unhelpful and inconsistent. Advisors provided conflicting information and failed to resolve the issue, resulting in significant inconvenience and frustration. The environmental and financial costs of this debacle far outweigh the value of the item.

I have lost faith in Honor and DHL, and I will be turning to their competitors for future purchases. I strongly advise others to think twice before purchasing from Honor or using DHL.

If i could give 0 i would. Emailed about a return & ZERO response, obviously this email address isn't staffed, 1 day outside the window after that because of a fault of THEIR'S it's "Solly, we cannot help" - was going to buy the new Magic 7 phone from them when released too, i'll just wait on the Find X8 being released!

AVOID AVOID AVOID

I ordered a mobile Magic phone and paid by Paypal. It took a while to receive, so I checked their app. The app said that all my orders were cancelled, even though payment had been taken. I tried contacting Honor by email a number of times, and then by phone a few times. Each time I got cut off.
I want to make a dispute with Paypal, but I have to contact the company in the first instance, which I am unable to do.
This is customer care at its worst. I do hope I get a refund.

I bought a magic pad 2 tablet which was advertised that it will come with a pen a keyboard as a gift. Few days later I received the tablet but there's no pen included.
I tried to contact support via email but nobody bothered to answer.
After another few days I managed to get in touch with them via the live chat and guess what: they could see the pen was not included but they can't help. What a joke of a company!

Avoid- it's just not worth it. Zero customer service presence, no tracking provided, no updates provided. I have no idea where my order is even after countless emails. I ordered on the 6th Nov for express delivery and it's now the 13th and no sign of my phone. In this day and age this is just unacceptable. Wish I had gone for a Samsung or Pixel and avoided this message and stress

Sat on live chat for 7 hours ... No reply .

Sent 17 emails so far ... No reply

Great phones and tablets .. but the customer service in the UK here definitely has me worried if anything goes wrong .

Bought the new Honor 200 smart mobile phone but wanted to return it since it is too slow and lags in performance. Bought it straight from their website but by mistake did not log in and made a guest check out which came out as a bad choice.

Honor says that I have to contact their support team to get a return label if a guest checkout was used.

so I try calling them but the number is constantly busy only listen to music, and computer prompt asking email them or press 1 to continue and this computer prompt to press 1 to stay in queue happens every 30 seconds or so .I realize that Honor is being sneaky by making the caller choose to stay in the queue by hitting 1 every other minute or few seconds , else the call disconnects. Call disconnected anyway after about 30 mins. Now I am sending an email to them and looking forward to their response but comments in online forums suggest they dont respond to that either. fingers crossed

ONLY BUY THEIR PRODUCTS FROM A RESELLER

As everyone has already mentioned, HONOR customer service is non-existent. They are based in a foreign country with no one answering.

I had an order that was meant to arrive 8 days ago but has not been delivered. Contacted them and they just cut you off telling you they shipped it so they don't care.

It's a shame because their products are good. So just make sure not to buy directly from them, or you will regret it.

Oh how I wish I'd read the reviews on here before purchasing from this company. Customer service is shocking. Purchased a new phone in September. Received and charged for 2, been trying ever since to send one of them back for a refund but when I finally get a response from customer services and they give me a return label to a place where there is no response when the courier delivered it

Phone packed up after 10 months, charging port and battery useless. I've emailed twice to the support email requesting a repair, but nothing back in response.
Very poor indeed!!!

My phone is glitching and over heating. Getting so hot I can hold it. I have to take the cover off. I find it hard to do much on my phone now. I spoke to the live chat. They said I can send my phone off for repair. But they won't replace my phone with another while it's being repaired. I need my phone for appointments, work, etc. So I'd be without a phone for who knows how long. Then the live chat dissappeared when I said I wasn't happy. I want rude, and getting angry. Just told them I wasn't happy with this. So they just abandoned the conversion after I was in the queue waiting to be seen.
So not happy with customer care or product.

Avoid at all costs . Zero customer service . Phone arrived minus charger . They don't answer phone ,don't reply to emails nothing . Hopefully UK trading standards take a look .PLEASE PLEASE DONT WASTE YOUR MONEY .

Worst phones and customer service, the most glitchy tech I have ever bought, freezing lagging was the first issue. Tried to back up after deleting apps. It could not hold network and now I have lost plenty. Will never buy again.

Never buy an Honor tablet. After less than a year ours stopped charging, it was still under warranty so we sent it for repair. After a month of not hearing anything I called them and was told to call the repair center. The tablet had a very small crack in the screen which had been there far longer than the fault with charging and absolutely nothing to do with the fault. But because of that the warranty was void and they want to charge me £169 to get the tablet back.

Great at first, but since the latest update a few months ago. Google Pay stopped working and also my delivery app because the phone 'doesnt meet system requirements' Honor couldn't fix it, went back and forth so many times. they said it would be fixed in the update. update came, still broken. Do not get the Magic V2 as they only care about the phone until the new phone comes out then you on your own

I recently bought a Magic Pad 2 to replace my Pad 8 tablet that had served me well for 18 months. I also own a Magic Watch 2 smart watch that has been faultless. The MP2 is an exceptional piece of kit offering stunning screen, great audio & a keyboard/case that actually works well. It came bundled with the keyboard & also the pen which works well. Well built (as usual) & amazing value. I've never had issues with any Honor product & delivery is quick with great communication.