Hightown Pharmacy Reviews 

275
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of their operations. Many appreciate the quick delivery and how easily orders are processed, often finding products readily in stock. People also frequently commend the competitive and affordable pricing, making it a preferred choice for their needs. However, some customers also noted occasional issues with delivery, including instances where orders were sent to the wrong address or experienced delays despite paying for expedited shipping. A few other people also felt that their orders were rejected without clear explanation, or medication was refused, leading to dissatisfaction.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its speed, efficiency, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and fair... See more

Price

Clients share positive opinions on price, consistently finding the pricing to be fair, reasonable, and... See more

Product

Reviewers highlight positive aspects of product, often noting good prices and availability. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more

Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more

Rated 5 out of 5 stars

First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more

Rated 5 out of 5 stars

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more


Company details

  1. Pharmacy

Written by the company

We are an independent pharmacy that operates both in-person and online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

275 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(275)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saved the day to stop the vomiting ready for wedding…

I needed medication to help stop vomiting and I couldn't leave the house and was on the verge of going to hospital, I was able to get medication approved from the pharmacist and delivered the next day. I have my wedding in 6 days so was panicking about not being well and the quick response and delivery saved the day without me having to leave the house. Thank you

2 December 2024
Rated 5 out of 5 stars

Great service!

I came across this website as I needed some medication.

It was straight forward and easy from start to finish, my item was posted within 24 hours with a valid tracking number provided and was delivered today!

I will definitely be using this company again.

Thank you.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

This is a really great service to sort slightly more difficult-to-get medications at a good price. The products were dispatched quickly after a review and email from the pharmacist at Hightown Pharmacy. Thank you. Highly recommended.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Spoke to a lovely lady over the phone (apologies cannot recall her name), she helped me out with my online query and put my mind at ease. Will definitely use again.
Many thanks 😊

1 November 2024
Rated 5 out of 5 stars

Perfect

All items I've ordered have arrived in perfect condition and right on time. You can't ask for more... Highly recommended

24 October 2024
Unprompted review

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