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Hightown Pharmacy Reviews 

276
•
TrustScore 4.5 out of 5

4.6

Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of their operations. Many appreciate the quick delivery and how easily orders are processed, often finding products readily in stock. People also frequently commend the competitive and affordable pricing, making it a preferred choice for their needs. However, some customers also noted occasional issues with delivery, including instances where orders were sent to the wrong address or experienced delays despite paying for expedited shipping. A few other people also felt that their orders were rejected without clear explanation, or medication was refused, leading to dissatisfaction.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its speed, efficiency, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and fair... See more

Price

Clients share positive opinions on price, consistently finding the pricing to be fair, reasonable, and... See more

Product

Reviewers highlight positive aspects of product, often noting good prices and availability. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more

Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more

Rated 5 out of 5 stars

First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more

Rated 5 out of 5 stars

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more

Company details

  1. Pharmacy

Written by the company

We are an independent pharmacy that operates both in-person and online.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

276 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(276)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Rather disappointing and unproductive system

The online system was difficult, lagged and froze, my address was input incorrectly due to this. They couldn't help as I'm in Scotland, I got a doctors appointment quicker. Disappointing waste of time. Awaiting refund as of course, they take payment before processing.

23 June 2025
Unprompted review
Hightown Pharmacy logo

Reply from Hightown Pharmacy

Hi Nicola,

Your review is just flat out wrong.
1. We process 100s of orders a day and noone else has mentioned how 'laggy' the system is. And it was not your address that was inputted incorrectly it was your date of birth hence you could not be identified and we could not be certain you were over 18.
2. We can help people based in Scotland but as per the form you filled out we require their doctors details as Scottish patients do not have a summary care record. Again this was asked for BEFORE you placed the order, but you missed it off.
3. We do not take payment, a pending charge is placed against your account and it is then up to your bank to remove it. We only claim the charge if your order is accepted and posted.

I hope this helps.

Kind regards,
Dan

Rated 1 out of 5 stars

Placed my order on 12 May on…

Placed my order on 12 May on subscription options 2 days later I’ve been asked for blood test I send it straightaway then I called to find out if I will be getting my order or not been told that someone will review my blood test and get back to me it’s just nightmare honestly
Terrible communication

19 May 2025
Unprompted review

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