Hightown Pharmacy Reviews 

275
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the convenience and ease of the ordering process, often finding what they need readily available. Many appreciate the competitive and affordable pricing, often finding products cheaper than elsewhere, alongside very fast delivery. Reviewers consistently report items arriving quickly and well-packaged, with good communication throughout the process. However, some customers also noted issues with order rejections, sometimes without clear explanations regarding suitability. A few other people also felt that delivery could be problematic, experiencing delays, missing items from their order, or shipments sent to incorrect addresses.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its speed, efficiency, and reliability.... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process and quick... See more

Price

Customers consistently note positive experiences with price, often describing them as great, reasonable, and... See more

Product

Consumers find product to be positive, often highlighting the great price and that items are as described.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more

Rated 5 out of 5 stars

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more

Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more

Rated 5 out of 5 stars

First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more


Company details

  1. Pharmacy

Written by the company

We are an independent pharmacy that operates both in-person and online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

275 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(275)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Get downtown to hightown

Great experience using hightown pharmacy..... delivered next day... super fast service and prices to match ...and send you follow up messages to see if your ok....super service 👍

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service, fast delivery, excellent communication, and unbeatable prices — highly recommended for a reliable and stress-free pharmacy experience.

I had an excellent experience with this pharmacy. The level of customer service and communication was truly outstanding — the team went above and beyond to ensure all my needs were met promptly and professionally.

Delivery was impressively fast, arriving much earlier than expected (within just three working days). The products were not only high quality but also significantly more affordable compared to other pharmacies, offering great value for money.

I highly recommend this pharmacy to anyone looking for reliable service, competitive pricing, and a seamless purchasing experience. You can shop with confidence — you won’t be disappointed.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Very helpful easy to understand quick departure time well worth the money any time l need medication thank you

2 February 2026
Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown Pharmacy, it is reasonably priced and arrives quickly. The service is excellent.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic service!

A fantastic service and amazingly competitive pricing. Thank you so much. Everything arrived so quickly too. You were brilliant and you’ll be my “go to” online pharmacy now.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, fast resolution, and reliable pharmacy

I had a very positive experience with Hightown Pharmacy and would happily recommend them.

I placed an order for prescription medication and, while the parcel was delivered on time, part of the order was missing from inside the box. Given that this involved medication, I was understandably concerned and contacted their support team.

From the moment I reached out, the response was prompt, professional, and reassuring. Dan from the team handled my case extremely well — he asked for the relevant details, reviewed the picking list, identified the internal error, and took ownership of resolving it immediately. There was no defensiveness or delay, just clear communication and decisive action.

The missing items were re-dispatched straight away, with tracking provided, and they arrived very quickly. The issue was also logged internally to prevent recurrence, which shows a genuine commitment to quality control rather than just fixing the immediate problem.

Mistakes can happen in any operation — what matters is how they are handled. In this case, Hightown Pharmacy demonstrated excellent customer service, transparency, and professionalism throughout. I felt listened to and treated fairly, and the resolution was handled efficiently.

Based on this experience, I would absolutely use Hightown Pharmacy again and would recommend them to anyone looking for a reliable, well-run online pharmacy with strong customer support.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Excellent ordered a controlled drug that I needed for sickness but didn’t want to have to make a trip to the GP because needed them urgently and came across Hightown pharmacy all I can say is the process is super easy had to answer a few Questions for the pharmacist to review my suitability took two days to confirm and my order was sent I received it two days later. Was kept updated on dispatch and delivery details and once again afterwards to check in. Fantastic service will definitely use again.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I had a delivery problem which was immediately resolved by Dan. I'm very happy with this company and would definitely recommend them

17 January 2026
Unprompted review

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