High Street TV Reviews 

Spoke to Nimmy in customer support, very helpful, sorted my issue really quickly & efficiently & kept me updated at all times. Great customer service!

Jet Hawk power washer. A Father’s Day present.
I had a silly mishap and hadn’t fixed the nozzle properly on. I was at a canal side and lost the nozzle, first time of using.
Customer Service was absolutely superb couldn’t have been more helpful.
A big shout out to your customer care team, second to none.

Where's the basket and handle 🤔 had I known it was optional I might have thought twice about buying it very disappointed.

I purchased a SmartAir Speedi Chill Oscillating Tower Fan, Evaporative Air Cooler & Air Purifier recently, delivery was quite good and the fan itself was better than I expected.
I did have one issue, the water tank leaked badly. I contacted customer service and was pleasantly surprised how good it was. The person I spoke with dealt with my problem without questioning and within a few days a new water tank was sent out to me.
This was easy to change and is working correctly, no leaks at all.
Four stars given due to faulty part, nothing else, the fan itself is amazing.

I have ordered a couple of items recently, they are very good as the first item I ordered was faulty and they sent me a replacement as soon as they received the faulty item, very easy to order online and fast delivery.

I can’t rate the customer services of this company enough both Martin &Nimmy went above and beyond. They delt with the issue so quickly the whole experience was amazing Highly recommended buy with confidence

We purchased a Jet Hawk power wash which is excellent to use. We had a problem with the battery which would not hold its charge,so emailed the company advised them of the problem and within 24hours received their response that a new battery was on its way to us. The battery arrived within 2 days due to postal deliveries in our area. We have been very pleased at how our problem was dealt with. So very well done Highstreettv.co.uk we will certainly use you again and recommend you 👍

29/6 having called 3 more times I have eventually got a refund, terrible experience I would give them -1 stars if I could.

25/6 I have eventually got through today to the Team. I was told firstly the excuse for not responding to my email earlier was we have over 250 emails in our inbox we’re busy! then that the order was to be rejected and they’ve told the courier not to deliver. However, when he comes to deliver to call us and they would arrange to refund me immediately upon seeing that the delivery was rejected.. Their office hours are until 5pm, but at 4:40 pm they had switched over their phone system to an automated system. We’ve only two options so I was unable to get through.. continued great customer service!

⭐☆☆☆☆ Absolutely Infuriating experience / Misleading delivery promises and incompetent customer service
I am genuinely furious with my experience of High Street TV and would strongly advise others to avoid ordering from them.
On Tuesday at around 4pm, I ordered a Chill Air Tower through Tesco Marketplace. Before placing the order, I was clearly told that if I checked out before 7:30pm, I would receive guaranteed next-day delivery. The order immediately showed as arriving on Wednesday, which was exactly what I expected.

Wednesday came and went with no delivery. By 4pm there had been no dispatch confirmation, no tracking information and no communication whatsoever from High Street TV. I then spent 20 minutes waiting in a telephone queue before finally speaking to a customer service representative. He explained that they were busy and that the item would probably only be dispatched the following day.
At that point, I told him to cancel the order. I had already purchased exactly the same item elsewhere and received it without issue. The representative confirmed that the cancellation had been processed and told me that my refund would be returned to my card within 3–5 working days.

I naturally assumed the matter was closed.
However, hours later, there was still no cancellation email and the Tesco Marketplace order remained active, now showing a revised delivery date. I emailed High Street TV for clarification and attempted to call again, only to find their phone lines had already closed.
Then, at 9:35pm that same evening, I received a dispatch notification stating that the order had been sent and would be delivered the next day. Despite being explicitly told my order had been cancelled, High Street TV dispatched it anyway.

I have now had to inform them that I will be refusing delivery and expect a full refund.

What makes this even more frustrating is that refusing the parcel creates unnecessary work for the courier, who is simply doing his job. The inconvenience and wasted effort are entirely the result of High Street TV's incompetence and failure to honour their own commitments.
The issues here are simple:
• They advertised guaranteed next-day delivery and failed to deliver it.
• They provided no meaningful communication when the order was delayed.
• I spent 20 minutes waiting to speak to customer service.
• They confirmed my order had been cancelled.
• They then dispatched the order anyway.
This company cannot be trusted to honour its delivery promises, and based on my experience, its customer service is completely unreliable. I will never purchase from High Street TV again and would not recommend them to anyone.

An utterly unacceptable and infuriating experience from start to finish.

As if the dreadful customer service wasn't bad enough, the Chill Air Tower itself is hugely disappointing and nowhere near as effective as the television advertising suggests.
The adverts give the impression that this unit will cool an entire room and provide a genuine air-conditioning effect. In reality, it does nothing of the sort. Unless you continuously add ice-cold water or ice, it simply circulates the existing warm air around the room. The air coming out is not noticeably cold and certainly doesn't provide the room-cooling performance implied by the marketing.
The claims regarding ionisation, air purification and overall cooling performance also appear vastly overstated. After using the product, I found it to be little more than an expensive fan with a water tank.

Between a product that fails to live up to the advertising and a company that fails to honour its delivery promises or cancellation requests, this has been an incredibly frustrating experience.

I would not buy this product again, and I would certainly never buy from High Street TV again.

In response to Michael, I supplied details this morning again, as you even asked for order number when I left review...Let's see if there any follow up. (There was not!)

Excellent product for my garden. Easy to use and customer service very helpful.

After writing the above my lawn Barber broke. Evri were supposed to pick up five times, no messages, no tried to call, nothing. Still waiting

I received an efficient service, my item was delivered in good time and also got a good deal.

Everything was as it should be GREAT Products and arrived in timely manner. Even when one of my items got lost in the post, I simply called them and another was dispatched on the same day.

Great low price for a Yawn Air Bed on line with free p+p. Despatched straightaway and arrived just in time with EVRI.Really pleased with the service so Thankyou very much.

Purchased smart air Speedichill fans for myself and family members. Next day delivery, arrived when it was expected. Brilliant product for the price. So good I had to turn chiller off for a while and just keep fan on. Fan speed one is quiet, ideal for bedrooms, especially babies and young children. Easy and quick to put together. Easy fill with water and two small ice blocks for an extra chill, just fill them with water, freeze them and when ready pop them into the water tank. The only negative I have is that the unit is quite heavy, especially when water tank is filled however, in saying that I have to consider that I’m only 5 feet tall (or short, either way) and I’m 75 years young.
I did have a problem when putting the stand together. I did it on the table (flat surface), aligned the two halves then my hand slipped and one side connected leaving the other side unable to connect. I emailed HSTV and explained and asked if I might be able to purchase another stand. Within 12 hours I received a reply saying a new replacement stand had been despatched and I would receive it shortly at no ccharge.
I have purchased products from HSTV before and have always found them to be spot on with delivery. Excellent products, excellent service, excellent company.
In fact I would say HSTV is most definitely a Five Star company!

The whole experience was as always excellent. Ordering was easy and as I'm 70 that's a good thing. Delivery was quick and the product was brilliant.

GOOD VAUE ARRIVE QUICKLY GOOD PRODUCT INFORMATION

Great product

I fell for the advert as I was looking for a cheap and easy strimmer and I knew I should have listened to my wife. Poor build quality and power not to mention using all 5 of the blades before completing the tiny simple garden we have.

Nimmy was just brilliant...In 2 minutes she had cancelled my damaged in transit order and replaced for next day delivery. No problems whatsoever.
Amazing! Thank you.

Came as expected and good communication. Thanks!