Ordered a nutribullet on next day delivery. Sadly this was showing as arrived at depot for five days with Evri. Contacted customer service and had a very quick reply from Martin who arrange for anothe... See more
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My order 6308741, was originally lost in transit by Evri!! (Say no more) This was on the Sunday, I contacted High Street TV customer services as advised on their site, I spoke to Anna who was very... See more
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Purchased a handy 4 in 1 handheld scrubber. I had some questions in regard to this item and it’s use. I contacted Customer Services for assistance. Ben responded by text and was able to answer my q... See more
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Great bit of kit for food preparation. Powerful motor. Pulse action is all that is needed.Recipies on an app which didn't download for me even after several attempts. Would have been useful to have h... See more
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Company details
Written by the company
High Street TV is a multi-channel retail business operating in the UK and internationally. We are one of the UK’s fastest-growing companies as recognised by The Sunday Times Fast Track 100 and International Track 200. Founded in 2008, High Street TV is based in Harrogate, North Yorkshire and employs over 70 staff. We Are INVENTIVE. At HSTV we develop, source and sell innovative and proven products for everyday use. We are the home of best-selling lifestyle brands such as nutribullet, Drew&Cole and New Image as well as the exclusive distributor for some of the world’s most successful ‘As Seen On TV’ products. We Are INSPIRING. We captivate, excite and inspire consumers via mass TV advertising. With three 24-hour dedicated shopping channels across SKY (666, 667 & 672) as well as advertising on over 50 digital TV channels in the UK & Ireland including ITV, Channel Four and Five, you will find our product range available to buy via all main channels of distribution including TV, online, print, and mobile. We have studios in Harrogate and Los Angeles where we produce infomercial content and we use our creative talents to showcase our products through packaging, point of sale, advertising, PR and social. We Are EVERYWHERE. High Street TV is truly multi-channel – we provide the opportunity for customers to purchase our products whenever and wherever most convenient to them. Our products can be bought via our shopping channels, website, call centre, on Amazon and eBay, via JD Williams and Very, or in-store at over 2,000 outlets including well-known high-street retailers such as Amazon, Argos, Sainsburys, Currys, Very, Studio, Wayfair, JD Williams, Beaumex, Aldi, Lidl, Robert Dyas, B&Q, QVC, Morrisons, Costco, AO.com, The Range. Our products are available in over 69 countries and we work with leading international partners to bring HSTV products to customers around the world. How We ROLL. Life. Love It. Live It. - is more than just our strap-line, it’s our take on life. It captures our brand purpose – to improve the quality and enjoyment of people’s lives - and it says a lot about us, how at High Street TV we love to work together to make things happen, seizing the day and having fun along the way. We are CARBON NEUTRAL. At High Street TV, we’re committed to doing our bit for the planet, and in particular helping to reduce global CO2 emissions by offsetting our own emissions through supporting projects at home and around the world. In addition to aiding efficient cookstoves, reduced deforestation and planting trees in the UK, we have recently supported a renewable wind power project in India, and gone the extra mile with a reforestation tree planting project in Kenya’s Great Rift Valley, providing a wider environmental benefit, beyond our measured footprint and achieving PLUS status.
High Street TV
Written by the company
Your experience matters to us!
Our aim is to provide you with a happy shopping experience with the comfort and convenience of ordering online.
We want to ensure that your purchasing experience with High Street TV is a success.
If there is anything that our Customer Experience Team can do to help improve your experience, we will be more than happy to help.
Your review will be met with a response from our team who will endeavour to remedy any issues as soon as we can.
Contact info
High Street TV
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Hi my experience with high street itv…
Hi my experience with high street itv was brilliant got through on the phone straight away they were very helpful friendly and polite.they made it all so easy to put your order through.delivery was very quick highly recommended to shop with. Thank you very much.
4 May 2026
Unprompted review
Reply from High Street TV
Thank you, Paul!
We’re thrilled to hear about your positive experience with our customer service and fast delivery. Your recommendation means a lot to us.
Many thanks, Michael
Much improved
I bought the lightweight grass trimmer as i am disabled and find it hard to lift anything heavy. The blades which are plastic do break very easily and can go flying so please use goggles to protect your eyes as it will shoot at speed.
The battery seems to be the cause for the machine not working properly but the customer service team contacted me promptly after i explained that the product wasn't working properly and they sent me a new battery and charger and hey presto it works. Thank goodness because i was just about to throw it away. The 1st initial battery that the product came with had a very strong smell of acid. I was sent a 2nd one and it also smelt of strong acid . These two caused the machine to not work. The new battery that has just been sent to me had no smell at all and now it works. So far so good. I've managed to use it once since the new battery came so I will see how it continues to perform just incase it stops working again but for now im very happy and grateful for the kind consideration from the staff at this company. Thank you so much.
8 April 2026
Reply from High Street TV
We're truly sorry to hear about the issues you've encountered.
Emma.
It’s important to us that our products meet our customers' expectations.
We want to assist you further and explore possible solutions.
Many thanks, Michael
Everything
8 April 2026
Reply from High Street TV
Thank you for your simple yet powerful feedback! We’re thrilled to hear that you are satisfied with your purchase.
We appreciate your support.
Many thanks, Michael
Excellent customer service
Excellent customer service
Dealt with Straight away no issues
Thank you for being so helpful
So friendly and went above and beyond will definitely be using again
Thank you
15 May 2026
Unprompted review
Reply from High Street TV
Thank you so much for your kind words, Amy.
We're thrilled to hear that you had a positive experience with our customer service team.
Many thanks, Michael
Reply from High Street TV
Thank you for your wonderful feedback, Mrs Pells.
We're delighted to hear that you had a brilliant experience with us.
Many thanks, Michael
Excellent customer service
Good discount offer
Package arrived on time
Company emailed regarding duplicated payment and cancelled duplication after my response Customer service agent John Constantine was excellent and the reason I'm leaving this review.
17 May 2026
Unprompted review
Reply from High Street TV
Thank you for taking the time to share your experience, Mr Brewer. We're glad to hear that our customer service team, especially John, was able to assist you effectively.
Customer satisfaction is important to us, and we appreciate your support.
Many thanks, Michael
I like what you do and you are friendly…
I like what you do and you are friendly and helpful
8 April 2026
Reply from High Street TV
Thank you for your positive feedback.
We're pleased to know that you appreciate our friendly and helpful service. Your support means a lot to us.
Many thanks, Michael
I had a very good result from the…
I had a very good result from the customer service dept
they were very helpful and said if their advice didnt work come back to us ,thats a result not many firms bother once they have your money.
5 May 2026
Unprompted review
Reply from High Street TV
Thank you for your kind words, Gill!
We’re delighted to hear that our customer service team was able to assist you effectively.
We believe in providing ongoing support even after a purchase, and it's great to know you felt that way.
Many thanks, Michael
Great deals
Great deals , Always fast delivery. Recommend to shop with them
6 May 2026
Unprompted review
Reply from High Street TV
Thank you for your fantastic review, William.
We’re glad to hear you enjoyed our great deals and fast delivery.
Your recommendation means a lot to us.
Many thanks, Michael
customer care
did have problem, item was faulty but i got in touch, and Ben Glover helped me getting parcel picked up and getting a replacement back out to me. He was really good ansered all my e-mails gave good advice . Thank you so much.
8 April 2026
Reply from High Street TV
Thank you for your feedback, Mrs Payne.
We're sorry about the issue with your item, and we're glad Ben was able to help you effectively.
We value your satisfaction and appreciate your understanding.
Many thanks, Micjhael
Very easy to buy what you want or need
Very easy to buy what you want or need, and good deals
8 April 2026
Reply from High Street TV
Thank you for your positive feedback, Mr Woolley.
We’re glad to hear that you found it easy to purchase what you wanted and that you enjoyed the good deals.
We appreciate your support and look forward to serving you again.
Many thanks, Michael
My product that i ordered is very good
My product that i ordered is very good, and ordering was made so simple even for me, over haul im happy with everything, thankyou so much
3 May 2026
Unprompted review
Reply from High Street TV
Thanks, Lee!
We’re thrilled to hear that you’re happy with your product and that the ordering process was simple for you.
Thank you for your kind words, and we hope to see you again soon.
Many thanks, Michael
purchases have been good
i did not buy this time,but purchased a few goods with high street,and they have been good,well satisfied with all i have bought with this company.
8 April 2026
Reply from High Street TV
Thank you for your feedback, Carol.
We’re pleased to know that you’ve had good experiences with your previous purchases.
If you ever need assistance or have any questions, feel free to reach out.
Many thanks, Michael
It was easy to order the product I…
It was easy to order the product I wanted and I received it within the two days as promised on your adverts. I'm also really pleased with my purchase.
Many thanks,
WendyChalkley
8 April 2026
Reply from High Street TV
Thank you for your wonderful review, Wendy.
We’re delighted to hear that ordering was easy and that you received your product promptly.
We appreciate your support and hope you enjoy your purchase.
Many thanks, Michael
Good service 👍
8 May 2026
Unprompted review
Reply from High Street TV
Thank you for your positive feedback, Mike.
We’re happy to hear that you had a good experience with us. We appreciate your support.
Many thanks, Michael
Reply from High Street TV
Thank you for your kind words, Joseph.
We’re glad to hear that you had a good experience and would consider ordering again.
We look forward to your next visit.
Many thanks, Michael
I would say that yes,and delivery I did…
I would say that yes,and delivery I did not expect,which was very fast.yes well done.
8 May 2026
Unprompted review
Reply from High Street TV
Thank you for your feedback, Jerry.
We’re pleased to hear that you were pleasantly surprised by the fast delivery.
Customer satisfaction is our priority, and we appreciate your support.
Many thanks, Michael
Easy to navigate website
Easy to navigate website
Speedy process and delivery
8 May 2026
Unprompted review
Reply from High Street TV
Thank you for your feedback, Collette.
We’re glad to hear that you found our website easy to navigate and that the ordering process was speedy.
We appreciate your support.
Many thanks, Michael
Elderly customers beware — unexpected £99.98 “club” payment after newspaper phone order
My grandfather saw a High Street TV / Jet Hawk pressure washer advert in the Daily Mirror and ordered over the phone. He believed he was buying the product only. His bank statement then showed payments of £1.00, £74.98 and then an unexpected pending payment of £99.98 from “HighStreet TV Club” / “HIGH STREET TV (GR)” / “HIGHSTREET TV CLUB”.
This is extremely concerning, especially for elderly customers who may trust adverts placed in newspapers. We have since tried to locate the same offer through the Daily Mirror online and cannot find it, which makes me even more concerned about people relying on print adverts without being able to check the details properly afterwards.
The payment references are confusing: High Street TV, HighStreet TV Club, High Street Savers Club, and Rocket Marketing Group all appear connected in some way. Their own websites refer to a “21-day preview membership” and then an automatic annual membership fee if not cancelled. In my grandfather’s case, this was not clearly understood at the point of sale.
I have also seen other Trustpilot reviews where customers report issues such as faulty products, delays, missing orders, refund problems, and poor follow-up. This adds to my concern that vulnerable or older customers may struggle to resolve problems quickly.
We have now had to contact the bank urgently to stop any recurring/continuous payments and request a dispute/refund. I would strongly warn families to check the bank statements of elderly relatives who have ordered from newspaper adverts or over the phone.
In my opinion, this type of sales process is not clear enough and is potentially very misleading for older customers. I would not recommend buying over the phone from this company unless every extra charge, membership, trial, cancellation deadline and recurring payment is confirmed clearly in writing before payment is taken.
Relevant details people should check before buying:
High Street TV product site: highstreettv
High Street Savers Club terms: highstreetsaversclub
Search - terms-and-conditions
High Street TV VIP terms: highstreettv-vip
/terms-and-conditions
Contact/payment reference seen on bank statement: 01273 647938 (THIS CONTACT NUMBER DOES NOT WORK!)
Merchant wording on bank statement: HighStreet TV Club / HIGH STREET TV (GR) / HIGHSTREET TV CLUB
I’m posting this to warn others, especially anyone with elderly parents or grandparents who may trust newspaper adverts and not realise they may be agreeing to a membership or recurring charge.
- Michael, Please provide me with a working contact number that I can reach you on?
14 April 2026
Unprompted review
Reply from High Street TV
We are so very sorry to hear about this experience.
Our team is vigilant when explaining the perks of the club, and if this was not clear enough during your parents' call, we apologise sincerely.
We hope to investigate the call thoroughly and help with this case. We would expect a full refund of the Club to take place once we have spoken with all parties involved.
Many thanks, Michael
Reply from High Street TV
Thank you for your feedback, David.
We’re glad to hear that you experienced prompt delivery and appreciated the detailed delivery time.
We hope you enjoy your purchase.
Many thanks, Michael
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