Highlandersgb Reviews 238

I have had an amazing experience working with Oj , great salesman and great person overall. Smooth process all the way through and guided us through all the steps . Overall i would definitely recommend this dealership.

Oj made the experience very pleasant was very welcoming and professional
Very happy with the purchase many thanks oj

Great experience. Very helpful staff and excellent customer service. I am very happy to purchased car from them.

I recently purchased a vehicle from Highlanders GB and couldn’t be happier with the service. From the initial phone call to the final signing, the entire process was simple and straightforward.
A huge thank you to OJ who was incredibly friendly, knowledgeable, and professional throughout. I was given the space to inspect the car at my own pace. The car itself was presented in immaculate condition, having clearly been prepared to a very high standard with a fresh service & a valid MOT.
If you’re looking for a premium used car and want to feel like you're in safe hands, I highly recommend this team at Highlanders GB.

Excellent experience and very helpful throughout the process and very thorough checks and cleaning of vehicle before arrival

Great service from Oj.

David has looked after me explained everything over and over give full confidence, I honestly couldn’t have asked for a better person to deal with I’m leaving very happy he was a pleasure to deal with made everything easy Thank you

Never buy from these unprofessional terrible customer service from OJ spend your money elsewhere

OJ was brilliant answered all my questions and made the whole experience pleasant. Very happy with the quality of the truck and the service received. Would highly recommend.

First class customer service, smooth process from start to finish with purchasing the car, would buy from again

Just purchased a Mercedes GLE from Highlandersgb. OJ was the salees man. The process from start to finish was excellent and OJ was well informed and calm. Great service.

THANKS OJ FOR A PROFESSIONAL SERVICE. GOOD CAR . HAPPY WITH EVERYTHING.

Good personal

Great experience with my vehicle. Dealt with Gursh at the start. OJ was absolutely phenomenal on the day. Patient sales man. Showed me everything in the car.

ignored for 10 months and being basically called a liar by people with a bad attitude about the car I bought from them, they bodged the car up knowing it would go wrong when I’m 100’s of miles down the road. the finance company have finally stepped in and agreed after 3 inspections the car wasn’t fit.
Dodgy mot
Dodgy bodywork
Dodgy service
Lied about new diff
List of faults as long as my arm.
Absolute bunch of cowboys. Gursh has refused to speak to me since the day I took the car. He knew. They all knew. Terrible company, not sure how they get away with it.

DO NOT BUY FROM HIGHLANDERS!
During the handover, their salesman took me off by myself down a side road and told me I had to pay him personally £300 in cash or by bank transfer for an immobiliser (that was already installed on a car he didnt own....) or my car was going to be stolen. I felt I had no choice as they already had nearly £20k of my money. When asking for it back he told me the other salesman knew all about it, so I wouldnt recommend anyone spend any time with any salesman employed at Highlanders.
They then handed over the car in non roadworthy condition, it had a faulty tyre and only 3 wheel nuts of 5, which I was told was 'fine' and theyd send 5 out. Never received them! Then refused to pay to put it right because I had had to get it fixed before their 3-5 day response (they were fine with me driving it illegally apparently, because their rules are more important than UK law).
In trying to resolve this, they have blocked my email address, so I will now be issuing to go to court to get my money back. Save your time and energy, buy from elsewhere! They do not respect UK Law.
I have seen on other reviews they try to just get 1 stars removed so ill be checking back to repost this whenever it disappears. I want to save you from the stress, frustration and disappointment of dealing with a horrible company like I have had. Wouldn't even recommend someone I didn't like to use Highlanders.

The car I took had issues, they would not let me give it back for a refund.

Edit: The car was not serviced, it had no oil, the filters were filthy and the spark plugs were discoloured. The car started making a noise and you reluctantly took it back when we turned up to the garage , it was the timing chain that was the issue, I had that verified by an independent garage. After a few weeks the noise came back, I took it to a garage and they showed me where the chain had been tightened.

Also, the car passed its MOT , the one highlanders did. I took it to the garage, car needed about £400 of work. I wasn't going to waste more time so I did the repairs and left. This is about the 3rd review of mine they've had removed.

Don't believe any of their excuses, they're are good at it. They won't accept the blame for anything.

Very good car and food service

The Service was excellent , very Proffessional and helpful in ever way , i will happily use highlanders again

Easy to deal with, gursh was amazing. Cant fault them