2 engineers turned up on time. Very keen to make sure there was a little disruption to front garden. Took into consideration that we had a mature front garden, and their approach to running cables thr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highland Broadband kept in good contact to book an Installation day plan, and they came on the specified day. Engineer lads were respectful of the property and very hard workers. Within a few ho... See more
Company replied
Michael and Nathan visited today to install my new broadband. They arrived prompt, worked quickly and tidied up after themselves. Everything was left neater than when they arrived. Very pleased with t... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Darren and Richie top notch!
14 April 2026
Unprompted review
Reply from Highland Broadband
Hello Sara,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you experienced such excellent customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Problem solved
I was happy with my installation all being done on time and was told when I agreed to the contract. Everything was good. After an initial issue with an unexpected email threatening to suspend my services I contacted HB and was told that it was worded wrong and I had nothing more to worry about.
13 April 2026
Unprompted review
Reply from Highland Broadband
Hello Frank,
Thank you for taking the time to write this excellent review, your feedback is very important to us.
We are very happy to hear that your installation went smoothly and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Micheal Stephen and Kris came around…
Micheal Stephen and Kris came around great service fast and were enjoyable to chat with
10/10
13 April 2026
Unprompted review
Reply from Highland Broadband
Hello Brodee,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received friendly and efficient customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Micheal Stephen kris excellent service
Micheal Stephen kris excellent service
13 April 2026
Unprompted review
Reply from Highland Broadband
Hello Wayne,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you experienced such excellent customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael
Michael, Stephen and kris were very professional and guided me through the whole process, after discussion wall boxed placed exactly were I required it, even though it was more difficult
13 April 2026
Unprompted review
Reply from Highland Broadband
Hello Emma,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such professional and helpful customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello JJ,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Richie and Darren did a great job…
Richie and Darren did a great job installing my new internet.Very friendly and did very tidy job.Explained everything I'd needed to know that's easy to understand.Cant believe how fast my internet is.Definately recommend
10 April 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Ritchie,Darren and Stuart all arrived…
Ritchie,Darren and Stuart all arrived on time to do my installation today. Absolutely delighted with the team's friendly and efficient service . They completed the job without issue and left the place looking like they had never been there .. Now up and running and delighted with the speeds ..
10 April 2026
Unprompted review
Reply from Highland Broadband
Hello Robert,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Hassle free installation and great…
Hassle free installation and great connection,recommended.
2 April 2026
Reply from Highland Broadband
Hello Paul,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Problems after Installation
Out printer would not work after installation. It took us 5 days to get it to work. Call to HHband did not help.
We had to call the helpline to cancel our previous ISP and buy out our contract which was promised to us at the first visit of salesman and supervisor..
30 March 2026
Reply from Highland Broadband
Hello Malcolm,
Thank you for taking the time to write this review, your feedback is very important to us.
We're eager to get this matter resolved for you as quickly as possible. Our Customer Care team have advised that they have been trying to get in contact with yourself.
At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Thanks and best wishes, Highland Broadband
Michael and Stephen done a fantastic…
Michael and Stephen do e a fantastic job friendly and efficient.
6 April 2026
Unprompted review
Reply from Highland Broadband
Hello Lee,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such friendly and efficient customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Darrin was very professional
Darrin was very professional, gave very good advice and talked me through everything. Would highly recommend
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Sandra,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received professional customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
They literally suck, especially for PC players
They came over to our house, convinced us they were better, but ive had nothing but issues. My 3k PC wouldn't connect tirelessly to it, and neither would me sister's. We all had to get ethernet cables because the ones provided to us were short as hell, and then I finally got it connected, and it was working fine for 2 days, and now I can't even load up discord, but it'll let me watch youtube and Google shit. Like, really? Why is it so hard to make a decent internet. Charging us 50 pound a month for shitty wifi? They told us apparently this wifi we are on used to be 99 pound, but they lowered it to 50, because, and I quote "no one would pay for it." Yeah, probably because your wifi sucks and we've had nothing but issues for our PC's.
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Klaus,
Thank you for taking the time to write this review, your feedback is very important to us. We of course want all our customers to always enjoy the fastest and most reliable full-fibre service and are sorry to hear that you are experiencing these issues.
For us to fully explore this we do need more details, if you could please call us on 0330 236 9900, so that we can identify your account and resolve this issue?
Thanks and best wishes, Highland Broadband
Happy customer
Michael and Jim was here, they were super friendly and helpful, work was carried out fast and professionally and everything was explained on how to use the router app, thank you lads, really appreciate it
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Josh,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Flawless installation
Flawless installation; Richard was very helpful and completed the installation in no time. I am now getting super fast internet, cheers.
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Chas,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
John Chisolm arrived and installed our…
John Chisolm arrived and installed our router, and hb service in a timely fashion, efficiently and without mess. He explained everything about the lights on the router, and assisted us to connect our mobiles and computer to the system.
John was very polite, friendly and professional in carrying out the work and an excellent representative for hb, thank you.
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Patricia,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Jim installed my Internet
Michael and Jim installed my Internet, fast efficient, tidied up after themselves and now I have great internet. Highly recommend
3 April 2026
Unprompted review
Reply from Highland Broadband
Hello Bruce,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Based in Scotland
Pleasant and attentive contact centre staff. However communications beyond that invariably involved waiting for a call back.
2 April 2026
Reply from Highland Broadband
Hello Chris,
Thank you for taking the time to write this review, your feedback is very important to us.
We're eager to get this matter resolved for you as quickly as possible. Our Customer Care team have advised that they have been trying to get in contact with yourself.
At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Thanks and best wishes, Highland Broadband
Michael and Jim were really helpful and…
Michael and Jim were really helpful and kind as well as knowledgeable, thanks to them for their patience and expertise
2 April 2026
Unprompted review
Reply from Highland Broadband
Hello Ros,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful and friendly customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Efficient and tidy workers and took…
Efficient and tidy workers and took time to explain how to work items and connect to system.
2 April 2026
Unprompted review
Reply from Highland Broadband
Hello Fiona,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such professional and helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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