Highgrove Gardens & Shop Reviews 

12,747
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,503 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and delightful designs, noting that purchases always arrive securely wrapped, incredibly fast, and precisely as described. Consumers also appreciate the remarkably user-friendly website navigation along with the wonderfully helpful staff members encountered during their wonderful visits. Some reviewers were not happy with international delivery, specifically mentioning expensive shipping costs and unexpected customs tariffs required upon arrival. A few other people also felt that carrier problems led to frustrating delivery delays or missing packages when ordering from overseas locations.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the superior quality, beautiful... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the superior craftsmanship and... See more

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times and... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a wonderful visit to Highgrove Gardens - found the tour quide to be excellent and the small group size appreciated. Every room in the garden had its own story to tell. Particularly liked the wildf... See more

Rated 5 out of 5 stars

A wonderful afternoon on (thankfully!) a sunny summer afternoon. We had driven past the entrance to Highgrove a number of times when travelling between Westonbirt Arboretum and Tetbury but it was som... See more

Rated 5 out of 5 stars

Very impressive with the quality of the products as in the way every last detail has been done. Easy to order, prompt delivery, packed in a really good way and every product elaborated with care from... See more

Rated 5 out of 5 stars

The Highgrove Shop in Tetbury was a delight to peruse. The array of products was immense plus the staff were friendly, knowledgeable and helpful. We bought some Wine and I think my wife bought other i... See more



Company details

  1. Cultural Tours Provider
  2. also in
  3. Liquor Store
  4. Wine Store

Written by the company

Highgrove Gardens. Over 30 years in the making, the organic gardens at Highgrove are some of the most creatively inspiring and innovative in the United Kingdom. Their Majesties, King Charles III and The Queen Consort open the gardens to visitors on selected dates between March and October each year. Highgrove Retail. The team at Highgrove work with skilled craftspeople to create unique products for the home and garden. All profits from selling Highgrove products are paid to The Kings’s Foundation. The King’s Foundation provides holistic solutions to challenges facing the world today. The Foundation champions a sustainable approach to how we live our lives and build our communities. It runs a diverse programme of education and training for all ages and backgrounds, and it regenerates and cares for places where communities thrive, and that visitors enjoy please visit www.kings-foundation.org The Highgrove Shop and online sell exclusive branded gifts for the home and garden that often reflect the personal interests of HM King Charles III. The products are inspired by the beautiful gardens at Highgrove, and all meet rigorous buying criteria; they must have: genuine provenance is of original design or formulation and is sourced responsibly with regard to environmental issues.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(12,747)

1,516 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A delightful garden developed with a…

A delightful garden developed with a lot of love and respect for the environment.
Wonderful planting and ideas and a joy to get away from the very formal gardens of stately homes. From the way we were greeted at the entrance to the amazing scones, exquisite china and polite service in the tea room at the end of the garden tour, it was worth the price of the admission.

27 July 2026
Rated 5 out of 5 stars

A perfect gift for a kind friend

A friend had done a very helpful favour and we wanted to reward him in a special way. We couldn't pop round with gift since we live a couple of hundred miles apart, so a bottle by post seemed a good idea. There was a good choice on the website and ordering was straightforward. We were kept informed of progress and the recipient was absolutely delighted with his surprise delivery! Thank you.

21 July 2026
Rated 5 out of 5 stars

The gardens were beautiful

The gardens were beautiful . Calming and so peaceful. They made such an impression on myself and my family . The staff were so polite and helpful and the lunch was 1st class in quality and taste . The perfect end to a perfect morning in this wonderful place

24 July 2026
Rated 5 out of 5 stars

I was looking for a gift

I was looking for a gift, and the wool picnic blanket was the perfect choice. by using left over wool thread, it both green and unique in colour. One of a kind.

3 July 2026
Rated 5 out of 5 stars

A truly wonderful and worthwhile day out!

We were pleased the heat wave had eased to a moderate mid twenties for our trip, but were concerned how dry and crispy the gardens would be! Have to say, every single member of staff we met, from the initial security staff through to the lady serving in the restaurant, were absolutely lovely - friendly, welcoming, informative and so helpful. They must receive excellent training!! We were looked after from the moment we arrived. Parking was easy, we were welcomed and shown to a waiting area for our tour (fab toilets!) and then set off with our guide. The gardens are much larger than I imagined and due to the King's high principles regarding ecology, only parts had been watered so the grass and some plants were showing the effects of the heatwave. However, it was still truly beautiful with lots of surprises and well thought out but natural beauty. Our guide was very informative, and was keen to help us to understand the King's vision for the gardens. The pace was calm and easy, although we were on our feet for 90 minutes. After the tour we went into the cafe for lunch which had a lovely relaxing ambience, and, although the menu was limited, the food was delightful. The savoury choices were a sandwich collection, quiche collection, soup or a cheese selection. There were also lots of delicious cakes!! The lady serving us, Bobbi, was such a wonderful character -she could not do enough for us, but was also great fun and made our dining experience extra special. They did not rush us at all, offered hot water top ups for our tea, and allowed us to totally relax and enjoy the surroundings and excellent food. We then moved into the shop which was pricey but full of interesting things. I can honestly the whole experience exceeded my expectations and I would definitely recommend, although perhaps spring/early summer would be a better time of year to visit.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Never received package.

After placing the order and paying the additional duty fees, the carrier provide, DHL claims to have delivered my order. However, I contacted them immediately and several times afterwards and cannot reach someone to discuss. I never received my package. It was a gift for my brother in law. Please stop using their services.

21 July 2026

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