I signed up for the welcome offer.. deposit and spend £10 on spins to get 50 free spins which you need to claim from the bonus section. Shortly after meeting the criteria I get an email saying I am... See more
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I hope I can help stop one person from making the mistake I did, they are not a safe site, they will take your money and give all the excuses under the sun there’s no consequences for there actions, n... See more
Highbet refuses to withdraw your funds and will hold them. Claiming your bank "refused the deposit" what???. They pushed for each card to deposit an additional £10 to register it as valid to withdraw... See more
Shocking , signed up deposited 1 hour later still no deposit showing , only way to contact is to email , I guess its a scam company trying to rip people off Edit deposit was eventually done ,... See more
Company replied
Company details
- Online Casino or Bookmaker
- Bookmaker
- Casino
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
All thrills, no filler that’s the Highbet way. We bring you the best of both worlds: top-tier sportsbook action and a stacked casino floor, all in one place. Big matches, big jackpots, big moments without the runaround. No confusing promos. No overcomplicated steps. Just clear offers, real excitement, and proper value whether you’re backing your team or spinning the reels. Withdrawals? Fast and hassle-free because when you win, it’s your money. From Premier League showdowns to in-play thrills, from classic table games to the latest slots, Highbet keeps the action moving 24/7. A welcome offer that brings the heat: Join today, make your first deposit, and unlock an exclusive welcome bonus across Sportsbook and Casino*. Whether you’re placing your first bet or chasing your first jackpot, Highbet gets you straight in the game. No drama. No delays. Just proper betting and gaming done right. Ready to get involved? Highbet.com - Where the Action Lives.
Contact info
Breach of guidelines
Well Trustpilot have just suspended the…
Well Trustpilot have just suspended the review rating due to fake reviews! How can I continue with registration
4 April 2026
Unprompted review
I signed up with the welcome offer of…
I signed up with the welcome offer of spend £10 and get £30 free bets. I never received them and customers services just blanked 3 emails asking for support. DO NOT USE!
27 March 2026
Unprompted review
MY COMMENTS SAY IT ALL
I wish I had read the reviews before wagering, account closed 😕
14 March 2026
Unprompted review
Awful site
Awful site. They promote a welcome offer, however don't honour it! Tried customer service who were no help whatsoever and passively aggressive sarcastic. I wouldn't go anywhere near them or their sister company 247. Avoid.
13 March 2026
Unprompted review
Do not get ripped off by these cowboys
Stay away from this pitiful site they are a bunch of cowboys. It won’t be long till they are shut down.
Please everyone do not sign up or give these any money. They ask for verification after verification after you win and suspend your account.
They say they are following guidelines… trust me they are not. When you win they suspend your account they just do not want to pay out but will accept your deposit all day long. If you back losing bets they will not require any verification but just wait until you win.
There are a lot of betting companies out there please go with the named ones or do your research on the reviews.
13 March 2026
Unprompted review
Avoid these charlatans
Avoid these charlatans
They entice you in, you have a promotions section and although you are opted in, you will find they don't honour most of their promotions. They are also full of small print such as max winnings £40. Use a more credible company or get stung. Be warned.
27 February 2026
Unprompted review
Bait and switch
Sigh! Yet another dodgy betting company joins the UK market. Highbet have some decent-looking offers to entice players in. Unfortunately these appear to be fake, since punters are instantly banned from promotions after placing a bet. Other reviews here suggest this is a consistent strategy on the company's part. Ignore the reviews that sound suspiciously like the company's own marketing fluff!
Signed up at 11am, qualified for a sign up offer by 8pm, received a message at 6am the next morning saying, "we would like to inform you that we can no longer offer you any of our promotions and offers". Needless to say, Highbet did not honour the signup offer, despite me qualifying before the ban message arrived.
Their customer service will try to discredit this review, as they have others, by claiming terms and conditions were not met. I have looked closely at the T&Cs and I did not violate any of them.
27 February 2026
Unprompted review
Tried to sign in message came up client…
Tried to sign in message came up client locked. No explanation although in the present climate these cowboys don't have to give one. It can stay locked as far as I'm concerned
19 February 2026
Unprompted review
Reply from Highbet
Hi Jamie,
We’re sorry to hear about your experience that’s certainly not the impression we want to leave.
A “client locked” message usually appears due to a security measure on the account, but we understand how frustrating it is not to receive a clear explanation at the time.
We’d really like the opportunity to look into this for you. Could you please contact our support team on our Live Chat or else provide your player ID so that we can investigate and explain exactly what happened.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Highbet
DO NOT USE THIS BOOKIES!!
DO NOT USE THIS BOOKIES!!
I joined specifically for the sports welcome bonus. It states place a £10 bet and get £30 in free bets upon settlement. I did everything required in the T&Cs and still have not received my £30 free bets bonus. I spoke to two different people on the live chat who said they’ll refer me to the ‘promotions’ team. I advised that after I deposited I read the reviews and it seems likely they scam everyone. Zayn then rudely told me ‘no, people just don’t follow the T&Cs’ I still haven’t received my bonus and I’m doubtful I will receive it
11 February 2026
Unprompted review
It was not a screenshot
It was not a screenshot. Any excuse to not give me my free spins. These people are lyers. Just read the reveiws from this scam casino. This is the worst one I have ever been on and I am on at least 30 different casino sites.
Hello ,
Highbet UK Account Number 383535419
This is to inform you that the provided proof was not accepted as we do not accept screenshots.
Also, it was not a full month statement and did not show any regular income.
You may provide a full statement in original form showing your income.
In case of any queries, feel free to reach out.
Kind Regards,
Zayn
9 February 2026
Unprompted review
Reply from Highbet
Hi Stephen,
Thank you for your message and apologies for the late reply.
We’re sorry to hear that you feel this way, and we want to assure you that we are currently looking into your case to ensure everything has been handled correctly.
Upon checking with the relevant team, we were informed that the document was not accepted as proof of affordability for the following reasons: we do not accept screenshots, the document did not cover a full month statement, it did not show regular income, and the account was overdrawn. In addition, on 14th February, you were asked to provide an alternative source of address verification.
Please understand that these requirements are part of our regulatory obligations and are applied consistently to all customers. There is no intention to withhold any legitimate promotion or free spins. Once we receive a verified statement in its original format clearly showing regular income, along with the requested proof of address, we will be happy to reassess your account promptly.
We appreciate your patience while we review this matter and will provide an update as soon as possible.
If you have any further questions, please feel free to reach out.
Please note you have closed your comment with kinds regards Zayn ?
Kind regards,
Highbet Team
Highbet don't honour their welcome…
Highbet don't honour their welcome offer. Limit winnings on acca free bets and generally act like a shady company and do not keep their word. There are many other bookies better than this bunch of crooks. Avoid
7 February 2026
Unprompted review
Reply from Highbet
Hi Mark,
Hi, thanks for sharing your feedback. We’re sorry to hear you feel this way. Our welcome offer and free bet promotions are governed by clear terms and conditions, including wagering requirements and maximum winnings, which are available before placing any bets. These rules are applied consistently to all customers and are not intended to mislead.
If you believe your account was handled incorrectly or would like us to review a specific issue, we’d encourage you to contact our support team directly so we can look into it properly. We take all concerns seriously and are always open to resolving genuine disputes.
Highbet
The site does seem a little bit glitchy…
The site does seem a little bit glitchy in places as I had some trouble getting my id docs uploaded. Once done though, bonuses all received and payout was withing the hour. Just make sure you read the t&c's to avoid any issues.
7 February 2026
Unprompted review
Reply from Highbet
Hi Danny,
Thanks for taking the time to leave a review. We appreciate your patience while uploading your ID documents and apologise for any inconvenience caused by the site issues you experienced. We’re glad to hear everything was resolved smoothly, that your bonuses were credited as expected, and that your withdrawal was processed quickly.
Your advice about reading the T&Cs is spot on, and we’re always working to improve the platform to make the experience even smoother. Thanks again for your feedback and support.
Highbet
terrible customer service
terrible customer service, all about not paying out or giving you the welcome offer.
been 2 months trying to get my money back
5 February 2026
Unprompted review
Reply from Highbet
Hi Matt,
We’re sorry for the delay and frustration caused. This is not our intention, and we’d like to resolve this as soon as possible. Please reach out to our support team with your account details so we can investigate and assist you directly.
Highbet
Very dodgy company seems to do stuff…
Very dodgy company seems to do stuff with user data so they may need looking into by the ICO.
They do not follow UKGC rules either so will report to them also.
31 January 2026
Unprompted review
Reply from Highbet
Hi Reece,
Thank you for your feedback.
We take comments like this very seriously. However, your review contains serious allegations without any specific details. We would appreciate it if you could clarify what you mean by “dodgy” and what concerns you have regarding the handling of user data.
We operate in full compliance with all applicable data protection laws and regulatory requirements. If you believe there has been a specific issue, please provide further information so we can properly investigate and address it.
Similarly, if you feel we have not followed UKGC rules, we kindly ask you to specify which rules you believe were not adhered to and in relation to what matter.
If you are unable to provide details or evidence to support these claims, we respectfully ask that you amend or remove the comment, as unsubstantiated allegations can be misleading and damaging.
We are committed to transparency and would welcome the opportunity to resolve any genuine concerns directly. Please feel free to contact our support team with your details so we can investigate this thoroughly.
Highbet
Welcome Offer not given and doing nothing about it!
I've only just joined this site yesterday, and my first deposit and bet has lost, and settled over 10 hrs ago. I've been on chat 4 times today and they haven't even responded via email over my Welcome Offer of bet 10 and get £30 (after I had opted in). They even have had the audacity to send me a 2nd deposit and get offer. I'm going to IBAS tomorrow, and will chase this up all the way. I'll also continue with v v poor reviews everywhere they are on the NET. I did finally get it in the end, but missed a winner when trying to place a £10 bet on a 2-1 horse, because it wouldn't let me add the £10 bet. I could only see a £1 bet. Typically I wasn't told and had to figure out by using the £1 first and then the £10 on the next race, which lost :/
20 January 2026
Unprompted review
Reply from Highbet
Hi Stuart,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially as a new customer. This is certainly not the level of service we aim to provide.
Please be assured that we would like to look into your Welcome Offer and the delay you’ve encountered as a priority. Sometimes bonuses require specific criteria to be met before they are credited, but this should always be clearly explained and promptly reviewed by our support team.
We sincerely apologise if your live chat queries and emails were not addressed in a timely manner. I have personally flagged your issue with out CS team so we can investigate fully and resolve this for you as quickly as possible.
Your feedback is taken seriously, and we appreciate you bringing this to our attention. We hope to have the opportunity to put things right.
Highbet
Note: We have followed this up and can confirm that the deposit was made before opting in to the welcome offer, which is why the free bet was not activated automatically.
Could you please check and let us know if you have now received your free bet? If everything has been resolved to your satisfaction, we would really appreciate it if you could also update your review rating accordingly.
Thank you for your understanding, and we look forward to your response.
Avoid
As per 99% of the other reviews on here (stupidly only read them after signing up) I too was also not granted the bonuses as advertised. They have a strict 7 days after signing up to deposit and meet the wager requirements, which I didn’t realise until I asked why I hadn’t received them. Its not easy to upload documentation and then be verified so after the 1st unsuccessful attempt ,I left it for a while and then went through the process again with a different document. Theirs took over 24 hours to “verify” bybwhich time I was then advised (after asking) that I had missed the 7 days. I would not recommend signing up if you after a sign up bonus.
16 January 2026
Unprompted review
Reply from Highbet
Hi BC,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this caused.
The welcome bonus is subject to specific Terms & Conditions, including the requirement to complete verification, make a qualifying deposit, and meet the wagering conditions within 7 days of registration. These details are outlined in the promotion terms, but we understand that the verification process and timelines can sometimes make this difficult.
Account verification is a regulatory requirement, and while we aim to complete checks as quickly as possible, processing times can vary depending on the documents provided. We regret that this resulted in you missing the promotional window.
We appreciate your feedback regarding clearer communication and reference details, this has been noted and will be shared with the relevant team to help improve the experience going forward.
If you’d like us to review your account further, please contact our support team directly with your correct account details so we can assist where possible.
Highbet
Did not get sign up spins
Opted in and played the £10 to get 50 free spins. No free spins applied. Messaged live chat to wait 24 hours. Still no free spins. TOTAL CON, STAY WELL AWAY!!!
15 January 2026
Unprompted review
Reply from Highbet
Hi Philip,
Thank you for bringing this to our attention, and we’re sorry for the frustration this has caused.
The £10 deposit for 50 free spins offer is subject to specific Terms & Conditions, including eligibility checks and processing time. While free spins are usually credited automatically.
As this timeframe has now passed, we’d like to look into this for you directly and resolve it as quickly as possible. Please contact our support team again or send us a private message with your account details so we can investigate and ensure the correct outcome.
We appreciate your patience and the opportunity to put this right.
Highbet
Shocking
Got my free bets, get told after max payout is £40 but to top it off you need 4+ legs to qualify and each to be over 2/5. It’s not even possible
15 January 2026
Unprompted review
Reply from Highbet
Hi Charlie,
The free bet promotion does have specific Terms & Conditions, including a maximum payout of £40 and minimum qualifying criteria (a minimum of 4 selections, each priced at 2/5 or higher). These requirements are in place to ensure the promotion is applied fairly and consistently for all customers.
We understand that this may not have been clear at first, and we appreciate you highlighting this. If you have any questions about how the promotion works or would like us to review your bet specifically, our support team will be happy to help.
Thank you for your feedback, it helps us improve how we communicate our offers.
Highbet
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